Helzberg Diamonds

Not very happy about the services .
The manager and the Asian lady were both impatient.

— Senseless people.
— Few of them are untrained.
— No experience
— Not professional
— They have no sympathy what so ever.
— Doesn’t do a good job on resizing.
My fiancé bought from Helzberg. But before he actually purchase a ring and give me a surprise proposal, we went to see the rings there just for fun.
We tried very different type and found the nice diamond size and the style for my finger.
The guy who helped was very helpful.
My fiancé said he went back to purchase a ring but didn’t like the service that he got. So he ended up purchase the ring from the online store.
After I wore the ring for a month or so, my ring got dirty fast and saw a flaw on the diamond. We went back and raised the issue, the woman first said this is not a real diamond. It is a cz. My fiancé and I were sure that they were diamond when we first saw that ring and even on the description it does say so. My fiancé was pissed that what he purchase was not a diamond. She said that very senselessly. And after she found out it is a real diamond, she said it is what it is unless we purchase a clear and better diamond. They kept pushing us to buy a new diamond. We left and my fiancé returned the ring and purchase a new one for me, but in the same style.
My ring was little too big. Since we purchased the lifetime warranty, I could’ve gotten my ring re sized for free. I got my ring back and the ring was not cut and polished very well. I could see the line. They told me I have to send it back for another polish, which will take another week. I needed to have my ring with my for my trip so I didn’t send it back yet.
I went there again to re-​size my fiancé’s wedding band. We had to put a rush charge for our wedding day. Since the jeweler is not in until the Tuesday, they said the ring will be ready by the end of Tuesday to pick up (which was two days before our wedding day). When we talked about how much ring needs to be resized and the problem of resizing, they said it is not a problem.
My fiancé went to the store on Wednesday to pick up the ring. He found out, the ring was not ready. They didn’t even start it. Also, they said that the style of the ring is hard to resize it.
NOW THEY TELL ME THIS AFTER FOUR DAYS.
The girl who took our ring, she didn’t put «RUSH» note that they didn’t even look at the ring. They only refunded and told us to try different store.
There was no other action they are taking.
Maybe different Helzberg has a better service, but don’t waste your time here.
You will get nothing but your money & time will throw into the garbage for this place.

This review should have been posted a long time ago. Had the worst experience here. 2 years ago my boyfriend at the time (we just got married a month ago) and I started talking about getting married and went to jewelry stores to look at settings and price out loose diamonds. These folks are like shady salesmen and take advantage of newbies that have no clue of what to look for. They tag team with another sales person pretending one has more authority than the other. They shove you in a room and «educate» you on what a perfect diamond is then they say «hey fill this out so we can see what your budget should be» and run your credit and all of a sudden you have a credit card you didn’t intend on signing up for in the mail. We never used it, cancelled it and learned what not to do. Get your diamonds from a reputable diamond broker.

My wife and I had a pretty unsatisfying experience here just recently. Originally, we went in to check out sapphire rings and decided that we weren’t particularly impressed with the selection. The sales woman was talking to us, and we mentioned that my wife was thinking of having her ring and wedding band serviced — polished and refurbished. We were told that they were having a special on ring polishing and that it would be $ 30 a ring (they got the price wrong first, but that’s ok) and it would be just like new. An important point here is that she has two platinum bands which are able to be polished to completely flawless condition.
Well, we got the ring back (which they didn’t call to say it was done, but rather we had to call and check in) and there are still lots of visible scratches. My wife complained and the staff said two things which were categorically false: first, they said that you can’t get all the imperfections out platinum. Secondly, that the service we had asked for wasn’t a full refurbishment but just a cleaning. You can seriously get a cleaning like that for free at most places.
Anyway, we just left happy that they didn’t lose the ring or something; which didn’t seem out of the realm of possibility. We’re certainly not coming back here.

The jeweler is an awesome guy! Four generations of family business in making jewelry from a very well known city that is known to make great jewelry in Mexico. Juan knows his stuff and is pretty sharp. I had my ring sent in to get re-​tipped and cleaned and instead of waiting a couple of days he did it for me in an hour. I bought the lifetime care plan which I get this service done for free and for life. I guess it just depends if he has a heavy workload. I trust my repairs here.

Don’t make the mistake of getting on their mailing list. I’ve tried to unsubscribe three separate times and still constantly get junk mail.

The staff was friendly as we came into their store. We came in over the weekend looking for a ring and their promotional mailer brought us in as well. The staff helped us look through their selection of rings. They were patient through the process. It did take us a while to get out if their store because they needed to update a lot of our information such as e-​mail, address, etc even though some of it was on our mailer we brought in.

Worst customer service ever… How should I begin…
1. On Sunday I walked in to get my wedding ring cleaned and the really nice young girl greeted me and went straight to the machine to clean it. She came back and stated that my main stone was lose and she apologized that she could not clean it for fear of it coming out. Some nosey coworker (a tall guy) swooped in and was all like we can fix that for $ 20! I let him know I needed my ring by the following Sunday because I was leaving town on Monday. «No problem, my jeweler is going to hate me but I can get it done.» Fine… Dropped my 3 piece wedding ring off and left the mall.
2. On Wednesday I called to double check the status of my wedding ring. The lady said it would still be available for pick up on Sunday.
3. On Friday my husband tried to surprise me early and went to the store to try and pick it up. The person he talked to said it was not ready but it will actually be ready a day early and he could pick it up on Saturday.
4. We decided we were too busy packing and we would pick it up on the original day they said they would have it ready (Sunday).
5. My husband goes to pick up the ring on Sunday and they rude lady manager says she doesn’t have and there is nothing she can do. The earliest would be Tuesday. SERIOUSLY?! No remorse, not apologetic, my husband said she looked at him with a «what do you want me to do?» face. My husband was really upset especially because we were leaving out of town for our 2 year wedding anniversary. Why wouldn’t I want my wedding ring?! I go to the store without my husband and calmly and nicely I speak to the rude manager lady and she gives me a face like «what do you expect me to do?» I ask her for a credit and she gives it to me, but what really erks me is that she had no remorse and no customer service whatsoever. I give the information of my cousin (my maid of honor) so she can pick it up on Tuesday as agreed. I did not want my wedding ring there any longer.
6. My cousin (maid of honor) texts me on Tuesday that she had still not received a phone call.
7. On Thursday my cousin finally texts me to say they finally called her and she picked it up.
8. I see my cousin and boy does she have a great story to tell me!!! This is what she told me:
She walked into the store and gave my name for the ring. As the rude manager lady gives her my ring, she notices that there is only two pieces (remember I have a 3 piece wedding ring!). She was my maid of honor and definitely knows what my ring looks like. She tells the lady she is pretty sure I have 3 pieces and the rude manager lady looks around her feet and says,“i dropped it.” Grabs it from the floor and hands it to my cousin without any apology. IF I HAD SENT SOMEONE WHO DIDN’T REALLY KNOW MY RING WOULD I HAVE RECEIVED ALL PEICES.
No customer service!!!

I bought my girlfriend a watch from another watch reseller. The band was too big for her wrist. I needed to get three more holes punched in the band. I went to four other watch fixit places, all of which told me they couldn’t help me. I called Helzberg Diamonds. The manager was helpful and courteous. He told me to bring it by and he’d have his jeweler punch the holes for me. I brought the watch to the store. The manager remembered speaking to me, promptly helped me and didn’t charge me. Thank you, Helzberg, for your service!

Can you say Diamond earrings ! Me and my fiancé have been using Helzberg Diamons for years. Excellent customer service, the personal always have patience when showing me the different items. trying to make up my mind. Over the years I have bought 3 – 4 rings here.
This time I had to choose a special items for my new Daughter-​in-​Law ! I know what a girl loves and that is diamonds so the night before the wedding we ran over to the Valley Fair Mall and found the most cutest triple setting small diamonds. The price was right too !
I must say anytime I go shopping for jewelry my place is Helzberg Diamonds !
Thanks

I went in to get my engagement ring resized and the customer service was great. They were quick to issue the paperwork and gave us a date to come pick it up. The lady that was helping us was very polite, patient and seemed like she was having a good time showing us all the wedding rings we were looking at. When we went to go pick up the ring it fit perfectly and the customer service was still fantastic. A different lady made sure the ring fit and also took a look at another ring for me and tried to identify to the best of her knowledge what it was. You have to understand I came over straight after work and don’t really look like I belong there and they still treated me with respect. I give these guys 5 stars for outstanding service and wonderful employees. Thank you for the wonderful experience.

This review is for Tan Dang =)
My boyfriend (Cuong) and I went here to return a promise that we purchased online because it didn’t look true to its design. Tan was very helpful and friendly and gave our refund. It was a quick process. Since we didn’t trust getting rings from online anymore, we decided to look around. Although I was very picky, Tan was very patient and made sure that we were satisfied with our purchase. After looking through a few sections we finally found the perfect one! And I was one happy customer! I got a ¹⁄₇ ct princess cut ring for a really great price! Thanks tan for your exceptional service!

While I was not present for my promise ring purchase my boyfriend said he had a great customer service experience here. I believe the woman who helped him was named Nancy? Kudos to her because I love my ring :) When I came back to have it resized the process was a bit longer than I would have liked (one week) but it came back fitting perfectly and polished. So happy!

So I’m in the market for a Hamilton watch. This place is an authorized dealer. So I take a drive there to see if they have the model I’m looking for. They don’t have it. so I ask them if it can be orderd and what the price is. they said they would have to contact Hamilton and would call me on Monday. well it’s been two weeks and no call. I already purchased from another place so F them. bad customer service. go elsewhere

I WILL NEVER PURCHASE ANYTHING FROM THIS PLACE AGAIN
I am a very unhappy customer, no one from this organization cares, not even corporate:
1) I decided to return my ring because I just wasn’t happy with it. It was VERY overpriced and SO teeny tiny. Not worth what I was paying for it at all. Hence, I finally decided to return it, and it so happened to be very close to the 90 day return policy mark. I had gotten a promotion with a free kindle fire after spending a certain dollar amount in the store and opening a charge card, so the Store Manager, Rommi said I could not return my ring even if I paid for the Kindle Fire out of pocket. He notified me that since I got a promotion, my ring was FINAL SALE. REALLY? Because no one mentioned that to me or included these details on the receipt paperwork. So it sounded like they were trying to get over on me and RIP ME OFF. Long story short, I paid for the kindle fire out of pocket and was able to return the ring after having to jump through hoops and contact the Regional Manager, Theresa, in the Reno office. I contacted her SEVERAL times, and she NEVER returned my call. Even though very angry at this point, I calmly went into the store wanting an explanation, and the Manager, Rommi notified me that the Regional Manager has now approved me returning the ring as long as I pay for the Kindle fire out of pocket. Finally!
2) So, I returned the ring and after some thought, I decided to get another ring with Helzberg the same day which I liked WAY more than the initial ring I purchased. (stupid of me!!!/what a MISTAKE!!!) Anyway, the cost was less, and I completely fell in love with the ring. They needed to send it out to be re-​sized which only takes a FEW DAYS based on my experience with the previous ring. WRONG. They sent this ring out and it took almost 4 WEEKS for it to be returned. When it was returned (day before Valentine’s), I was SUPER EXCITED! But when I arrived to pick up my new ring, it had a VERY NOTICEABLE flaw in the center stone. They handed the ring to me as if I weren’t even supposed to notice!!! I immediately made them test the stones to be certain they were genuine diamonds, because at this point, my trust with Helzberg is tainted. I left the store highly disappointed, and the store manager, Rommi, basically said «Oh well, there is nothing that can be done. We’ll have to send it back out to be fixed» The next day I called the Regional Manager again to inform her of this, and I had to leave ANOTHER message. She did return my call, but had an attitude. Wow. She said that she had just gotten back into the office from an out of town trip, and she said this in a tone that led me to believe that she was bothered by me calling her. I shared my situation and my frustration with her, and she didn’t seem to be the least bit concerned. Notified her about the flaw in the center stone, the hassle about returning the first ring, and nothing but «there’s nothing more we can do.» I’m sure Kay’s or Samuel’s will be able to help me in my future jewelry needs.
3) Overall, the jewelry at Helzberg is extremely overpriced. There is nothing special about the jewelry here to make it so outrageously overpriced. The lesson learned is that I will definitely shop around much more before making a steep purchase. I am feeling deep regret.

Had a great experience when my wife and I came here to get our wedding bands and some other jewelry for gifts. Couldn’t have dealt with a better person than Remi! (sp?) He had an answer to every question we had and then some. He knew everything about what we were looking for helped us pick out the perfect wedding bands! He was super friendly and wanted to do everything in his power to make sure we had a smooth and awesome experience.
I would definitely recommend going here for your jewelry needs and ask for him. As, he will make sure you get that perfect piece of jewelry that you are seeking for. Their selection is actually quite nice. They have engagement rings all the way to mens watches. When looking around at everything, their prices seemed to be priced quite well compared to some of the neighboring jewelry stores. We couldn’t have picked out a better place and will definitely be back for our future purchases!

A few years ago, I wrote a review about David’s Bridal where I said I was going to someday find someone crazy enough to marry me. Well, that day came, so we started shopping for rings together since I knew exactly what I wanted. Inexpensive and NOT a diamond. Lab-​created gems preferably, since it’s the exact same stone for a much lower price (please research it if you don’t believe me). Other than that, I had no clue.
I think we went to all the jewelry stores in San Jose, and a lot of them turned up their noses at me when I asked about rings without diamonds, and lab-​created stones. A guy at Shane Company told my mom a story about the color being injected into the stone would «wash away» (there’s no color injection). A salesman at Zales told me DeBeers is nice to their workers. I may look like an idiot kid sometimes, but I’m no dummy.
Helzberg sort of came at the tail end of my search through the mall, but when I walked in, the place was well lighted, and while their focus is on diamonds, they did have many lab-​created colored stone rings. Just what I was looking for. I met Bobbie, the nicest saleswoman in the world who gladly pulled out any rings I wanted to try on, and even though I hemmed and hawed over two rings for days (ruby and sapphire), she never let on if I was driving her crazy. Bobbie gets 5 five stars, and I HIGHLY RECOMMEND HER IF YOU ARE TRYING TO BUY JEWELRY (I wish I could bold that). Every time I walked in, she remembered what rings I liked, that I didn’t like yellow gold, and she never pushed expensive things.
The only time I was really unhappy was when one of her younger male coworkers sort of took over and gave my boyfriend and I the hard sell. We went to a jewelry show at Helzberg today where they bring in more loose gems and settings (really helpful by the way if you’re looking for something they may not have already in store). He seemed more interested in showing us rings completely out of our price range (I will admit that trying to stay under $ 500 is tough for a salesman to work around) and he tried 3 times to get us to sign up for their credit card «just to see what your buying power is». Once again, I know I look like I’m a clueless chick. I deal with pushy people all day, and so trying to convince me to sign up for a credit card for a ring I don’t want to spend more than $ 500 for is a one-​way ticket to me not taking you seriously. I also kept telling him what setting I liked, and he kept showing me a few settings that weren’t it.
Eventually I decided one what I wanted (the ring I originally chose), and I got it though Bobbie, who I know won’t get a big commission off my boyfriend and I, but I’m hoping that if you’re going to go to Helzberg for jewelry and see this Unilocal review, you buy through her.

This review is for Leah and Courtney, the two wonderful women that are employed there! My fiancé and I went in originally just to look at engagement rings. When we walked in we were instantly greeted and shown their fairly large collection of rings to choose from. After finding a setting I fell in love with, Leah and Courtney made our purchase a breeze!
We went yesterday to pick out and purchase my fiancé’s wedding band and we received the same exceptional customer service that we had gotten last time! They treat you like you are good friends and give great advice for their selection. They aren’t pushy and don’t try to just sell sell sell. They take time to help you with your selection and go beyond expectations. I recommend Helzberg to anyone looking for some new bling in their life. Thanks guys! :)

This place has no idea about customer service concept. Initially no one waited on me when i came to the store to purchase a ring and finally ordered my ring after getting some attention. No one called (store claims they left a msg) to inform my ring had arrived. Finally my wife called and was told that the ring arrived few days ago.
We went to pick up the ring and were rudely treated by a blonde girl. We decided not to purchase ’cause of the bad customer experiences and asked for my refund. I was initially told that they don’t carry $ 200 cash and will be issuing me a corporate check which may take 1 – 2 weeks. I requested to speak to the manager who was professional but mentioned the same thing about getting our cash refund back. He suddenly found cash in the other drawer when I mentioned that we will share our experience on Unilocal.
Glad we didn’t purchase the ring to avoid the post sale customer service nightmare experience :(
I gave 2 stars because we recd our cash deposit back otherwise this place deserves 1 star.

This is a decent shop, conveniently located in Valley Fair — the selection may not be the broadest, but the gentleman that helped us seemed pretty knowledgeable, non-​pushy, and overall we had a pleasant experience. It’s a good place to get a baseline for what’s out there. We didn’t end up purchasing, because they didn’t carry a lot of selection for the type of diamond we were looking for, but no regrets in checking this place out.