One Workplace

Steelcase referred me here to have my chair repaired under warranty. It was not easy to get ahold of someone for help. Phone calls usually went to voicemail. Once I reached the service dept, I was able to get the repair process in motion by sending a picture and describing the problem. A serviceman showed up with no notice a couple of weeks afterward and repaired my chair in a few minutes. I am glad that I did not have to haul my chair to their store.

My company used One Workplace to outfit our small offices in San Francisco. We have a VERY standard set-​up, with 4 cubicles in the middle as well offices and conference rooms all along the outside. Nothing complex or custom in any way. We made the order in December and received an estimated completion date in January. It’s June now, and we still have missing pieces and incomplete cubicles. Not only have there been incorrect pieces every time they try to finish installation of the job, the customer rep becomes defensive when confronted about it. It’s been a very disappointing process. Our company is moving to a larger building in the next year and we would never consider using them again as its been disrupting to business practice as well as huge waste of time coordinating and rescheduling install dates every month to attempt to finish the job. Beware of using this company for outfitting your offices!

I’ve made two purchases with One Workplace for my home office and I’ve been very satisfied with my experience with them. Since I was only buying equipment for myself, I was expecting to not be at the top of their priority list since they seem to be geared toward supplying larger companies. However, they’ve always been very prompt and professional with me and I was pleasantly surprised by the amount of attention and time they gave me. I had a warranty issue with the desk a few months after purchase and they helped get me in contact with the manufacturer to get the problem addressed. They even followed up to see if it had been addressed and re-​contacted the manufacturer when it hadn’t. I do believe that they have more pull with the manufacturing company than I did, so that was helpful. Their prices were competitive to what I was able to find online for the same products, so I was glad to buy from a local company and have the local support for what was a big purchase for me.

I’m so happy to have my new Izzy office furniture! yes, as noted One Work Place (OWP) does work with the big tech companies, hospitals, schools, etc. so I realized going in that I was small fry & appreciated the help.
They aren’t really set up to help the small home office folks but if one is willing to do some of their own research up front, balanced with a bit of patience, I do think this company is worth checking out due to the great showroom, insight & product selection from budget to high end. Trust me I did a lot of research looking for other options.
Donna M. was extremely patient with my inquiries & providing me samples of finishes. I was making a small investment in home office furniture & wanted to make sure I was choosing the right pieces especially since I’m in my office 10+ hrs a day at times; I decided not to cheap out knowing I’d only be back furniture shopping in a couple of years.
Donna created a layout based off my home office measurements to confirm what I was evaluating would work.
After much obsessing I ended up purchasing Izzy furniture sight unseen (with no samples at that!!) since OWP did not have this line on display. Donna assured me it was a quality product & she was right!
BTW, check out their resources list, a more than comprehensive group of companies they can order from-​this is how I stumbled upon Izzy:
Refer to the pics. I also religiously checked OWP’s website for used/​demo pieces. I did find 2 fantastic high end desk chairs which I purchased at half the retail price.
If you want inspiring, non-​officy, stylish furniture this is the place to be!

VERY Disappointing! Called and asked for assistance in setting up our new office with used cubicles and some free standing desks. Took two days and a follow up call by me to get to talk to someone. That should have sent me running. I talked to a sales person (Marta) who had this odd hesitation in answering my questions. I asked her if there was some problem, that she seemed hesitant. She sighed no and that she would get back to me. I finally heard back by email that they did not have anything used that would work but that she could sell me some new furniture.
I decided to move on to other vendors and see if I could find used. I did not like anything available in used… so I decided to buy new after all. I had two bids from other vendors and decided to go back to Marta to see what the price would be from One Workplace. I gave her specifics, very easy request to bid on because I had done the research and knew what I wanted. I got an email back from her saying «I think we will pass». I suppose $ 3000 of furniture is not a big enough sale for them.

One Work Place has utterly failed and I will not be working with them anymore… Yes, they have an awesome showroom with tons of cool options and products. However, don’t bother if you are are planning something for a residential home office!
I too was enamered by their showroom and was really looking forward to designing a home office and working with One Work Place in Milpitas. However, right after the showroom tour, it got ugly, FAST! First of all, the designer assigned to me was terrible. She didn’t listen to anything I said, and kept steering me away to cheap, ugly products. I kept having to remind her that I have a high budget and I’m looking for QUALITY, DESIGNER materials, and I fully understand that it is going to cost a substantial amount of money. She also couldn’t even read/​remember her own notes during the nearly 2 hour discussion about options, design, my needs, and what my workflow on any typical day is like. It was extremely frustrating have to repeat myself 3, 4, 5 or even more times to get the information across, or to tell her yet again, «no I don’t want that». I’d even have to continue to point out on the design notes, that were written by her, that the answer to her question was already answered and «right there on the drawing»…
After leaving, feeling barely satisfied with the overall experience, I was still a bit excited and hopeful that maybe she’d actually get it right, or at least close to it. One week passes and I get an estimate minus the drawings. I then immediately noticed that the estimate didn’t sound right at all. All the measurements were completely wrong even though I brought a SCALE DRAWING OF THE ROOM WITH MEASUREMENTS along with me to use for note taking, and left her with multiple copies. At this point, I’m starting to get really frustrated, but gave them the benefit of the doubt and continued to wait for the drawings to see if maybe I was just misinterpreting the barely coheirent jibber-​jabber written in the estimate. Oh boy was I ever wrong! The drawings showed that the foul state of my estimate was even worse then I could ever imagined!!! ANY designer with even the slightest clue would have immediately noticed that there was NOWHERE TO SIT AND WORK at this «home office». She even got ALL of the important things wrong that I made absolutely clear during the first design meeting! ARGH! I can name a ton of other things that were wrong with the design, but I’ll forego that to keep this review to a resonable size…
So after reviwing the drawings, I immediately called the sales manager and very kindly asked him if I could work with someone else because I just wasn’t able to get my point across and I’m not comfortable working with a designer that can’t see eye to eye with me. He said he’d «work on it»… Another week passes and I get a callback from the original sales woman asking me to come in for a follow-​up. I kindly dismissed her saying I was too busy at the time, and immediately called her manager. Her manager, basically said he did nothing because «he didn’t have my phone number to call me back». Hmmmmm, the sales woman has my number and was able to contact me just fine, and he KNOWS who I was working with… That’s a sorry excuse in my book… But OK, whatever… moving on, I asked him if he could just please get me someone I can work with. He then went on and on about how they mostly do commercial and don’t have many residential sales reps. It then was getting pretty clear to me that this was a bad idea, so I even gave him a clear way out saying, «If you are more commercial and you don’t have or can’t support a residential install, then just tell me now and I’ll move onto other vendors». He didn’t take the out and said he would do everything he can to find me a sales rep to continue with my design. It’s been 2 weeks now and I have not heard back from them, and really don’t care to at this point.
So again, if you are looking for a custom residential home office, DO NOT work with One Work Place! There are plenty of other COMPETENT custom furniture/​cabinet places out there, who I’m now working with and haven’t had the slightest problems with. I’m happy to say that I’m very close to finalizing the design and starting the manufacturing process in just a matter of DAYS and one short office visit, versus the weeks of wasted time, frustation, and ZERO progress I made with One Work Place.

an awesome showroom that showcases all sorts of creative space planning that is integrated with different finishes and types of furniture and set ups for office spaces.
there are so many possibilities within this huge space, and they’ve planned spaces such as google, ebay, kaiser… just a few names to throw out there…
i’ve not personally used them as a service, but as a student on a tour of their showroom for a class, they were very professional and proud to do what they do, and knowledgable enough to inspire even a student to gain interest in commercial design… you have to check out their showroom!