S&G Carpet and More

We just completed another job with S&G, and we were very satisfied with their staff (professional, friendly, courteous and prompt). We worked with Stacy Cozzi, and the gentleman that came to measure (which unfortunately do not have his name). The installers (Armen Abrahamyan and his assistant did an outstanding job. They were fast, clean and obviously very proud of their work. If I do another job, I would request the same installers.

Great experience with S&G Santa Clara as recommended by a realtor. You can tell that they really care about customer service and not just making the sale. Jill has been fabulous helping me pick out laminate and great at scheduling, suggesting subcontractor to refinish staircase, and always proactive and prompt in follow up. Measurer Dan Evans was very knowledgable and patient in answering my questions. Craig worked to get the price within our budget. Our flooring has arrived and I can’t wait to see it installed!

Just completed another carpeting project with S&G Carpet and want to commend Alicia Gonzales at S&G for her excellent support in getting the carpeting in on time and on budget.
Alicia did an outstanding job of assisting in carpet selection, scheduling the space to be measured, and follow up on the installation. I will continue to take my business to S&G for all my flooring needs. Thanks again, Alicia at the Santa Clara store.

Just replaced 1950 square feet of carpet. I had looked and looked. S&G by far is the most customer friendly and has a huge stock. We dealt with Jill Stearns from beginning to end. She was amazing, responsive, made great suggestions and worked with us to get the price down. Greg, the measurer, was extremely professional and also had helpful suggestions. The only reason there are not 5 stars is it took a couple of weeks longer than expected to get the carpet, I can see one seam (although I am not sure anyone else will notice and this carpet has a pattern that was not easy to work with), and there was a language barrier with the amazing installers. It was only a problem once and was fixed very quickly. The install was suppose to take 2.5 days and it was done in 2. They were extremely clean and quiet.
If ever we need carpet again, it will be through S&G!

If you need an excellent sales person that is friendly, helpful and provides good customer service then you need to talk with Alicia. She gets ⁵⁄₅.
The install teams (carpet upstairs/​vinyl tile downstairs) also very helpful. The vinyl tile took a day longer that expected to install but after seeing the process I understand.
We had measurement issues but Alicia handled it professionally and I was very satisfied with her action to rectify the issue.
Not sure who measured the place but this person gets a «0» for various reasons but the bottomline is the measures were wrong thus causing issues for all of us.

I would like to thank Brenda at S and G flooring. Without her i would still be searching for the right flooring. The installing team she sent out, were fabulous. They did a great job!

I contacted at least 4 other flooring stores nearby to request quotes and not one of them was able to return my call. When I called S&G based upon our contractor’s recommendation, Alicia immediately gave me a quote over the phone and within 5 minutes she e-​mailed it to me. I spent a lot of time going back and forth looking at samples, getting new quotes, etc. and she was always incredibly helpful and patient. We ended up expanding our project and we’re very happy with the results. They have a very nice selection and friendly staff. We’ll definitely go back to them in the future.

we used them many years ago, we used them again recently and consistently awesome!

I had worked with S&G in Sacramento for many years and was grateful to discover that they had a location in the Bay Area when I was asked to assist with a whole house makeover. John Orgozat worked very hard first to educate my clients about the different products that were available so they could make a good decision based on their budget and their specific needs. My clients were never felt pushed into making a decision; they feel very positive about their selection. The installation was problematic because the work had to be done in phases, and S&G bent over backwards to make this work — they are storing the second «phase» of the carpeting for us while we finish the upstairs. Without moving out, there was no other way to complete such an extensive remodel, and S&G’s willingness to help made it work. The installers they sent to do the vinyl were outstanding and committed to doing the job right. (thank you, Sal!) When there was an issue with the floor caused by our remodeling contractor, S&G worked with the flooring installer and us to make it work for everyone. John made himself available to do troubleshooting as needed. The carpet installer was also excellent. It wasn’t an easy project, but having someone who was available to help and willing to work with us was worth a great deal. Plus the pricing on the product is very very competitive.
My only complaint — if your salesperson is not available, I did have an issue on several occasions with my messages getting to him in time. A couple of dropped balls there because the person who answered the phone mislaid (or didn’t write down) my message. This needs to be covered in a staff meeting. ..

First they scheduled me the wrong date. Then they did not show up on the actual date. I have been calling them all day at least 5 times to get a reschedule, still not sure if they are coming anytime soon to install my carpets.

We just hand engineered hardwood floors installed in our house. I just have to commend everybody in the organization, from the showroom to our installers. We have lived in our house for over 33 years, and I don’t think i have ever had work done by a more professional group of people. Our installers, Rick and Manuel, were absolutely amazing. The were hard working, precise and detailed. Rick explained things to us every step of the way. I would highly recommend S&G to anybody who is considering redoing their floors. The price was very reasonable considering the great craftsmanship we received. I don’t know if customers can request their installers, but if you can, Rick is incredible.

We just finished a whole-​house remodel and I am so pleased with the service and products we got from here. S&G was recommended to us by our contractor, he said it’s the only place to go. We needed several different products and I was concerned that I wouldn’t find everything in one place, but I did.
The first time we visited the store, Angela helped us. She was so kind and helpful, never pushy and answered all our questions. She let us borrow large samples to take home and I really appreciated that. The next time we visited Angela was off, but Natalie helped us and again, she was knowledgeable and very friendly. She really helped me narrow down my final selections. I was so thrilled that I found the perfect hardwood color for our kitchen and dinning room floor. We then moved on to the carpet for our bedrooms, and vinyl for the laundry. Again, great selections, and more large samples to take home.
After just a few visits, we were ready to order! All of the material, glue, and trim was delivered and ready for pick up within 1 weeks time. I was so impressed by that. Everything we got is so beautiful, I love my new floors! Although we had our own installer, they do offer installation for the products they sell.
I would definitely recommend this company to all my friends, we had a great experience with them. Thanks S&G!

We had a great experience with S&G in Santa Clara. We dealt with John. We came in late on the weekend before closing but never felt rushed and got all our questions answered. He was very knowledgeable and patient in explaining all the pro’s and con’s of our choices. He took an interest in accommodating our schedule requirements and was just very helpful overall. They also offered to let us to take home a part of one of their displays so we could compare colors. The installation also went off perfectly as planned.
We didn’t shop around much because of our limited time, so I can’t really say whether or not their prices are great but based on the overall quality of service I imagine they aren’t the cheapest option. When we are ready to do the other rooms in our house we will be going back to S&G.

Greg the installation man was very fast, clean, and efficient. The guys at the showroom were very kind and efficient as well. I went in last minute needing a room carpeted asap by the weekend. They said no problem, picked out the carpet, they were honest and didnt try and sell me anything i didnt need. All around amazing job. I cant remember the name of the man that helped me initially, but they were all helpful and great! id recommend them.

We are planning on replacing the current flooring in our entry way and in the living room areas. We reached out to S&G, per a recommendation, and had a consultant come out on a Friday to take measurements, photos of the current hardwood in the kitchen so they could match the new flooring and determine the type of wood/​floor that would be needed. The consultant did not provide a business card, but told me that the sales rep would be in contact with me either later that day or Saturday with a quote and that they would be able to get started within 14 days.
After not hearing from the sales rep, Natalie, later that day, or Saturday, or Sunday and having left a message on Monday morning, I finally got a hold of the rep after calling several other times on Monday afternoon. I explained my story and that I was expecting her phone call, her reaction was very unhelpful and lethargic. She told me that even though the consultant said he could match it, I needed to come into the showroom and that the quote would be dependent on the wood I selected. She told me that we could take samples with us, well if so, why doesn’t their consultant come armed with samples.
I also asked her why I was told she would be in touch and she hadn’t been, she just said she was off on Friday and was busy on Saturday. Then I asked her what the quote would be based upon the wood that was recommended, it took her over 5 minutes to load my project into their system — clearly S&G had not yet done that even though I was supposed to receive my quote a couple of days earlier.
After that experience, phone call and dealing with such an unhelpful and lethargic sales rep, my relationship with S&G is over and I will not be pursuing my hardwood needs with them any further.

Bought carpet for the dining room floor of my restaurant. Started to unravel on a seem within a few months. S&G repaired it by patching with extra remnant but it only lasted a month or so. Starting to get other snags and loops coming up in other areas. Definitely the wrong carpet for a restaurant dining room and they never should have sold it to me. Still trying to resolve the issue.

We’ve had great results with S&G in San Jose and Santa Clara for remodeling projects over the years. Knowledgeable and helpful staff, broad selection, and competitive prices. Definitely include a visit to S&G in your carpeting quest!

I hired this company to install laminate flooring on my staircase. About a week later, four of the laminate pieces broke right off the steps as I was climbing up the stairs. I called the company, and they sent someone over to have the stairs fixed right away… Or so I thought. Today, another piece of the laminate flooring broke off as a delivery man was carrying furniture up to my second floor. Luckily, nobody was injured.
I believe in second chances, but this company has repeatedly failed to deliver. I was quite surprised to see so many positive reviews for this company. However, based on my own horrific experiences, I can only assume that all of the quality installers have left the company.

THE ONLY PLACE I GO FOR CARPET!!!
Got my carpet installed in less than a week (It would have been installed sooner but I didn’t want to take any more time off). Sales, Estimator, and Installer were all fantastic, friendly and professional. We had our other bedroom measured at the same time so we could have it on record when we were ready to re-​carpet that room.
AAAA+ Service

Our youngest kids are 12 and 16 now; 15 years of «kids» wear on our existing carpeting. The wife and I decided we couldn’t take it anymore and wanted to install a laminate flooring. You should know that we are both in the corporate office furniture industry and are very particular and most of all value service.
We go to big box (Lowes), find something we like and schedule an appointment to get measured. I leave work for a 10:00A appointment; @ 10:20 no one has showed up. I call the installer and I am told the guy will be there in 10 or 15 minutes. At 11:00A, still no one and I leave. I get a call @ 11:10, I tell the guy too late!!!
I call S & G and Natalie takes my call. I explain to her that big box didn’t make the appointment and I want to see what S an G can do. Here’s the caveat: it is now Thursday ¹¹⁄₂₃ (a week from Thanksgiving), we want to purchase the flooring and have it installed by Thanksgiving Day!
Natalie schedules the field measure for the next day (after we have agreed on the flooring); Rick shows up and creates a drawing with his iPad looking device that details the floor areas we are having replaced. He calls Natalie (who is on her day off!!), Natalie meets me in the store (on her day off!!) to finalize the order after already confirming that we can get the materials by Monday morning (3 days before Thanksgiving).
The installers show up Monday morning to remove existing carpeting and wood flooring. The installers, Ron and Ken, couldn’t promise they would be done, but did say they would at least have a good portion done by Wednesday afternoon (day before Thanksgiving). They under promised and over delivered, finishing @ 5:00P on Wednesday!!!
I have never posted a comment before, but I just had to let people know what a great job S & G does and the absolutely awesome service we received. We appreciate the professional, experienced staff and the service they deliver! I know we probably could have saved a little bit of money (at big box), but I have to tell you, in my book great service is worth a few extra dollars.
Thank you Natalie, Rick, Ron, & Ken (and everyone else @ S& G that made my project such a success!) We had a great Thanksgiving and everyone just loved our new floors.
Robert & Sandi Jacobs
Union City, CA