Sunrise Nails & Spa

Called asked for pedicure appointment for myself and my two daughters, was told come in 15 minutes. We get there and are told pick our colors, after waiting 15 minutes they take me, 10 minutes later they take one of my daughters, 30 minutes go by and my other daughter is still sitting there waiting. they were very busy. They finished my pedicure and my other daughter is still sitting there waiting her turn. They never apologized or acknowledge they don’t have time to do her pedicure.
While sitting there waiting a customer and I think the shop owner were talking about a customer that had just left that wasn’t happy with her pedicure. Very rude. I am not going back.

I live in San Diego and during trips up to SCV my mom loves going out and getting pedicures as mother daughter bonding time. This nail salon is the closest to my parents home so it’s been our default location. I was beginning to notice throughout my past few visits here that the customer service and overall salon cleanliness had declined exponentially. However, coming here this past weekend blew the whistle on the ‘never coming here again’ train.
Here’s my latest and final experience:
1:50 p.m. — My mom calls the Salon and asks if they have time to do 3 pedicures for her and her two daughters, they reply «yes in 15 minutes it will be no problem». We immediately get in the car and head over.
2:00 p.m. — We arrive at the Salon. Upon walking in we notice that nearly all their chairs are full and the majority of the customers appear to have just arrived. The owner, who is sitting in the chair closest to the door, working on a woman’s acrylic nails, looked up and said «pedicure for 3?» My mom replied «yes» and the owner said «go pick your colors».
2:10 p.m. — Someone comes over and guides my mom to one of the chairs to begin her pedicure. My little sister and I continue to wait…
2:20 p.m. — My little sister was guided back. I continue to wait…
2:35 p.m. — I walk over to my mom who is nearly finished with her pedicure, and say «I may as well just start painting my own toe nails because they clearly aren’t going to be giving me a pedicure». My mom apologizes to me as though it’s her fault and I assure her it’s not. I then go and sit back down.
2:40 p.m. — As I am waiting, Kym D. (the Unilocaler who left a comment prior to mine), came and sat down beside me after having her nail technician just rush her out of her chair to go sit on the bench in the waiting area while her nails dry. It was kind dumbfounding to watch, the nail technician literally applied the last stroke of Kym’s nail polish, put her sandals on her feet and told her to «go wait over there». Kym looked over at me, shocked, and said she couldn’t believe how bad her pedicure experience had been that day. I proceeded to share my experience with her (loud enough so that the owner who was just a few feet away could hear). Kym’s nail technician then walked over and started applying another coat of clear polish to Kym’s toenails (yes, Kym is still sitting on the bench in the waiting area, clearly her pedicure wasn’t complete and her technician is now literally kneeling on the floor applying the final touches and removing the cotton from between Kym’s toes).
2:45 p.m. — Kym pays and walks out. Upon the door closing from her departure, the owner looks up at her customer (yes, the same one getting the acrylic nails from the get go) and says «I don’t know what she has to complain about, she received her pedicure and then she sits there being rude, saying she got bad service, she’s just tacky». The customer, who I am assuming either didn’t understand what was going on, or she was a regular and didn’t want to anger the woman doing her nails, responds saying «yah, some people just like to complain».
2:50 p.m. — My mom comes and sits down beside me, having completed her pedicure. Again, my mom apologizes, feeling as though it’s her fault that I have just driven 4 hours from San Diego for a graduation party the was to start at 4:00 p.m. in which I was expecting to have pretty toenails for.
3:00 p.m. — My little sister finally walks over, finished with her pedicure and ready to go.
3:10 p.m. — The person who has been helping my little sister walks over, takes their payment and then goes back to his station.
I was never given an apology, the owner, who clearly does not care about customer service or professionalism didn’t acknowledge my mom or me as we left and I never received my pedicure. NEVER COMING BACK AGAIN.

Eh. Ill give my girl a «C». I was not greeted. My girl went so fast it was neither enjoyable nor relaxing. The massage part took 4 minutes and that was for BOTH legs. I had to point out that she had not cleaned up my cuticles (main part of a pedicure!) so she did that AFTER the lotion massage and all else was done. What?! The paints are horrible — minimal selection and she had to add thinner to my bottle (uh, hello, try buying some more) and she just jammed my sandals back on and clearly wants me to get out of the chair. She does not speak English at all so when she did speak I could only pretend to understand. I don’t think I’ll come back.

Only came for a basic pedicure-​$ 18. Decent and might be back since this place charges $ 2 less than most nail salons in SCV.

I’ve been getting my nails done with Rose for over 11 years she uses a American brand acrylic that’s been around since the 80’s Tammy Taylor this is great five star product because my nails never lift or crack I have my hands in water multiple times per day with the type of work that I do I can go three weeks with no lifting always a superb job Grace does my pedicures she’s amazing as well

I’ve been there several times since my wedding on December 31,2015. Henry is awesome is fast, and make the best nails.
Ross the owner is super nice all the time with everyone

I’ve come to this place twice now. The first time I came I got white french tip acrylics. They had quite a few bubbles but for 32 dollars I didn’t complain and it was fine. I decided to come back to get them filled and got black tip instead of white. They charged me for a full set with color instead of a fill, and unfortunate none of them speak english well enough to understand what I was saying. I won’t be coming back here for acrylics, but they do a good job with pedicures.

I have never had someone pay so much attention to detail on my toes! They did a great job. I will be back!

Love this nail salon. They take great care to sculpt beautiful nails. They a fast and run on time with their appointments.

I’ve been here twice. Unsure if I’ll come back.
My gels came out just lovely. I like the quality.
BUT they are extremely disorganized. I set an appointment — so I wouldn’t have to wait — and when I came in, nobody greeted me and it looked like everybody had somebody.
I asked a lady closest to me how long and she said «Just wait a few minutes». So I did. It tuned into almost 10 – 15 minutes and it didn’t look like any spaces were opening up. I was in a hurry so this was super aggravating. when I tried to make eye contact to ask again, nobody would look at me. I finally had to be rude and interrupt somebody when they went to run a credit card. The lady was like «I don’t know…» and so I started storming out — I had 3 other appointments to places and was now running late. As I was walking out, some woman stopped me and said I could make another appointment so I did. I came back and STILL waited 20 minutes!
They need to have somebody at the front ALL the time and need to keep their appointments as close to the time agreed as possible. I might give them one more try but if it’s as discombobulated as it was this last time, I will find some place else that is organized. Getting your nails done should be relaxing, not aggravating.

What THE HELL is the point of scheduling an appointment if you’re still going to wait to get your nails done. My apt was for 4:30pm, I arrived early for my apt and the lady started doing my nails @ 5pm. It just makes absolutely no sense. I’m from Norcal, then lived in Vegas for about a year and in both the cities I’ve lived in, I’ve never had such a difficulty finding a good nail salon. It’s disheartening honestly.

Worst place ever! The mani and pedi cost $ 28. Not bad at all. But the quality was not there. Color selection, not there. After my nails were polished and I paid for the service, I literally was pushed out the door without being offered to sit in front of a fan or a light to let dry. So disappointed. Will definitely never come back. It is a shame because of the good reviews that I read. The staff was friendly… But I definitely felt awkward when I asked for a complimentary slippers. Everyone looked at each other like I wasn’t supposed to ask for one. Smh. Never coming back.

I love the work Nathan does! He’s pretty amazing. Very meticulous! But what’s horrible is the fact that an appointment does not matter. For example my appointment was at 9. I wasn’t helped until 10. Too many walk ins! It is not fair. I am so tired of it. My time is valuable and so is everyone else’s. That is the point of having an appointment!

I got a mani/​pedi for $ 28. They were fast, but my hands and feet look good.
Their nail polish selection is okay, I’ve seen bigger. I found a color I wanted though so no biggie.

Excellent work at an excellent price! The last who performed my mani/​pedi today was so meticulous! I couldn’t be happier! I will be back!

I adore this little place! The staff is super sweet! And the work is AMAZING :) I’m completely happy with my pedi and she even filed down my nail for free because a jewel another salon did for me came off. I will def be back!

I’ve been coming to this nail
salon for over 10 years. The Quality
of their job has always been good in my experience. I have been to several
other nail salons in SCV and I still end up coming back here. When I used to get pink and white acrylics this was my favorite place and now I get the gel manicure. In my opinion they do the best job!!! The gel stays on for at least 3 weeks until I go back only because my nails are growing out, and they don’t peel off either! They are friendly and I can honestly say I’ve rarely been disappointed in all of the years I’ve been!

Actually writing this review for my mother, since she doesn’t use Unilocal.And a review hasn’t been written since June so it looks like it needs some updating.
Nothing but great things is all I hear! Plus my mom always comes out with her pedicure looking great. She claims there are lots of colors, and she only goes to Grace who does a splendid job each time.

I come in here for the girlie works & lovee it every visit! Iv been to almost every place in this valley looking for the perfect place for my nails. Eyebrows & pedicure. When I always think I found MY PLACE I would end up being let down in one dept… they would be amazingggg at nails but then end up disastrous in the eyebrow department… letting me walk outta there a lopsided face hot mess! But the ladys at sunrise are the TRIFECTA! magnificent at it all!!! Not to mention magnificent for my wallet as well.
Rose waxes & sculpts my eyebrows so perfectly (and considering how picky I can be in that dept PERFECT is saying a lot lol) but she gives me the perfect arch everytime. I can’t telllll u how many places wax off the arch and leave me with sad faces as eyebrows… really??? O. o lol
Vanessa is the buisnessssss with my nails!!! Shes quick and brilliant with her designs and lovessss when I come in with my random different designs… which she puts down so amazingly!
Grace has pedicures down to an art… she will make your feetsies look beautiful!!!
Thank you ladies for making santa clarita beautiful one mani pedi at a time lol

I love sunrise! I’ve been going to them since I was little! Rose is amazing at pink and whites and acrylics… Amy and grace do awesome manicures and pedicures! My go-​to salon