Marios House Cleaning

I would not recommend them! Terrible customer service and unreliable. Completely screwed me over. I would give a no star if I could.
Called and left messages with no call backs. Call 1 last time and they said they could do a deep clean for my small studio at the end of month before I move out. Tried calling back to schedule the date with no answer. They finally txted me back.
They couldn’t do a walk thru for a quote Thursday or Friday after I get off cause it was too late. They told me to send them pictures and they would give me a quote and they would be there to clean Saturday around 1 or 2. Sent them the picture. No answer, no quote, nothing. I txt them again Friday asking for the quote, no answer. I txt them again Saturday morning, telling them I would see them around 1 or 2. Still no response. I txt them again asking for the exact time so I’m there. No response once again.
I call them at 12:30 trying to find out the time, no answer again. Then someone calls me back and they «can’t» find my house, so I give them directions. I find out they were coming to give me a quote not to clean. After all that. Something about a misunderstanding and that there is only 1 cleaning lady and that she probably wouldn’t get to it today and they are off Sundays. He says he is going to contact her and see of she can do it after her job and that he would get back to me but I might want to find another cleaning service just in case. I never heard from them again.
I needed my place cleaned before Monday for my walk thru. How am I going to find a cleaning service on Saturday afternoon before my walk thru?
I’m not. Completely screwed me over. Guess who is trying to clean it now, me.
100% unreliable and a complete waste of time.
Don’t waste your money.

This is my first «bad» review. I found Mario on Unilocal.I even read the reviews saying he doesn’t show up. I decided to give him the benefit of the doubt. Called him and he answered. Told him I needed a move out clean this week. He told me he could do it. He wanted to see the place first. I made an appointment and left work early. I even texted him an hour before to confirm.
No response.
Went to the house.
No Mario.
Called twice.
Second time he answered and gave some excuse about being far away and then said he had a flat tire. Hard to believe since the first time he answered I could hear him laughing and talking.
I understand that things happen. However he could have responded to my text and told me before I ruined my afternoon.
Hopefully Mario reads these reviews and changes the way he does business.

Same thing I already read. Our first appointment just to meet he was late. He asked why I was changing cleaners and I told him because she was unreliable in showing up when she said she would. We set the first day for 8 a.m. When he didn’t show I texted him, he said 12, at 1:00 I texted him ‘never mind’ he showed up at 1:30 anyway. I sent him away.

Mario and his team were awesome. We needed our place cleaned last minute and he showed up and did a fantastic job and even showed up how to properly make our beds for guests. Calling him next time we need the place — definitely.

Needed a move out cleaning done on short notice. They came and did a amazing job. Paid attention to detail and even took all the light fixtures off and cleaned them. Communication was great and they text to confirm the appt. Really great job much appreciated and would recommend to anyone hoping to get there deposit back. They even got the hard water stains off the granite :)

I DO NOT recommend here!
I hired Mario for house cleaning on Sunday morning at 8:30am.
Nobody showed up until 8:45am so I called.
He said nobody can’t come because they are all sick.
Okay, I understand. That could happen.
He said he can come next morning at 9am for window cleaning then will come back at 1pm for house cleaning and carpet shampoo. So we set up the schedule again.
Next morning, he didn’t show up again until 9:30am with any calls.
I texted him and asked why he’s not showing up and he replied, «it’s raining.»
Then he texted, «I’ll be there in 20 minutes» without any apologies or excuses.
I canceled the service. I don’t know if they are good at cleaning, but
he’s very unprofessional in his business.
He ruined my plan and wasted my time.
Never, ever recommend to do the business with him.

I would give a zero if I could. We had them clean hour house, windows, carpets, and do some outside work. They are way over priced, missed several windows, didn’t clean the over cleaner out of the oven so it started smoking when I turned it on. Additionally, I accidently over paid and I requested them to provide me with the difference and I have not heard back after reated calls and text messages.

Amazing cleaning service! Very thorough, fast, friendly and affordable! Mario was really flexible with scheduling and very understanding when I had to cancel last-​minute and reschedule. Most importantly, his team does a great job. Everything is sparkling clean. Highly recommended!

Mario’s cleaning service came to clean our apartment in order to have it ready for the next tenant. We gave them one days notice. They showed up early the next morning. They did a dump-​run for us, and then got the place sparkling clean by mid afternoon.
Everything looked and smelled great. The price was really fair.

AMAZING. They were able to come and do a moving out clean on our apartment and gave us a deal and carpet cleaning. The place looked outstanding. Needless to say, because their stupendous cleaning job, we are getting our full deposit back. Will definitely use them again.

Mario and his staff are super efficient and left my house looking spotless! I have had them out several times now, once for a deep thorough cleaning. I would highly recommend them to anyone that values time and a clean house. I use to clean houses in high school with my family and we were super neat freaks at our job and I know how to value a cleaner’s time. Mario’s crew is the same with great attention to detail, they immediately get to work and are moving fast the entire time without any negative impact on the cleaning. I agree that Mario can be a bit hard to get a hold of. But I would rather be persistent and pin down a good crew that I can trust in my house. He is worth the extra couple phone calls. I always call the day before as a reminder to him and I’ve found that that helps. I will not be using any other service for my house from now on.

I been super busy and house hold has gotten messy. I called Mario and with 4 hours he has done an amazing job. I didn’t have to sell him anything he came in and handled everything. Great honest workers. I will be using him again for sure!

I called for a quote, sent all the details they asked for it was a big job.
They set the apt at 6:30 PM, no show no call. They wasted a full day for our rental
I won’t be calling again, perhaps you will want to be aware of this kind of business practice.

We started having Mario’s team come over a year ago and its been great. The previous cleaning crew had been so so and I had received complaints from our vacation renters. No complaints since Mario has started!
He has been great getting our place ready for the next vacation renters, with only 4 – 5 hours between guests!

We hired Mario and his crew to clean our apartment after we moved out. Overall he did a great job cleaning, but the communication was a bit rough.
We thought he was going to show up in the morning, but instead he showed up in the afternoon. We thought for a while that he bailed on us because we had a heck of a time getting a hold of him on his phone. Getting him the payment was tricky too because his timing was off from ours.
If you can communicate well with him, I don’t think you would have an issue. I thought he did a GREAT JOB CLEANING. Customer service and communication could use a little help.

The carpet seemed in great shape right after it was cleaned; however, older stains ended up coming back after a month or so. In addition, they dumped water or other solution over our balcony and onto our neighbor’s car, which left stains/​spots on the car.

They expertly cleaned my house and RV several times over the last three years. We were always happy with the quality and timeliness of their house cleaning work. Mario’s cleaned our house last week and our daughter said her bathroom looked better than it did when we first moved in! I’ve set up a monthly cleaning because they can do a much better job than we can, and in less time.

I was in a car accident my apt was so
needing a deep clean, called marios they were here the next morning at 8:00 am they did a wonderful job dont bother calling anyone else. 10 stars
Elizabeth

Mario and his crew came last weekend and did a deep clean in our big home. We moved in to the house about 1.5 years ago and had never had it deep cleaned. He had 5 workers at our house for 5 hours. When they were finished, our house was sparkling clean with a fresh clean scent! (No bleach or funky chemical smells at all!)
I had called around the area and they offered the best quote. It ended up being a little more than we expected, but it was so worth it because of the amazing job they did. I am so in love with my clean house that I now plan on having him come once a month. :)
Highly recommended.

Mario and his crew do an excellent job. They clean my personal residence, and have also cleaned the homes of many friends and clients. They are prompt and professional and reasonably priced.
I highly recommend them.