OCD Custom Cycles & Repair

Way over charges for the install of simple parts and diagnostics. If you can find someone else to work on it save yourself the money.

I appreciate people who are OCD about how they work on bikes and it shows here. Not only that but I certainly don’t trust just anyone to work on my bike. Had multiple things done forks, tires, brakes, ordered parts as well and got advice on how to fix things myself. Other places in town have been lacking for me in regards to competence on services or even a dialogue about it. I say this because I work on my bike and have investigated every shop in town. Not only that but they get shit done over here and get me back on the road fast.
In response to this other review, Santa Fe doesn’t have a «cheap» bike mechanic or anyone who doesn’t do a diagnostic fee for services. Unless you bring your bike to me haha. :)

Marc (owner) is the ONLY mechanic I will take my BMW to. Dealing with him is a piece of cake compared to the 3 ring circus at the dealerships, and I am convinced he literally saved my life when he spotted a problem with my front brake. I am SO glad he finally opened his own shop

This is the worst example of customer service I have EVER received. Truly… EVER. I don’t want to and won’t name names. I will say it is NOT the well respected technician whom I was directed to. Here are some examples of the dreadful service I received:
1) I was told after the fact that there is a charge for a «diagnostic» to determine what type of repairs would be needed for my scooter.
2) They admitted that I wasn’t told upfront and still insisted I pay the «diagnostic» in full. Nor were they willing to come up with a creative/​win-​win solution for both parties.
3) If there is any disagreement, OCD’s rules and regulations will be barked at you. By the way, this is a one-​way conversation and you must listen.
4) If you try to insist on being heard (yes, I resorted to interruption and spoke over their voice), you will be hung up on (twice).
5) You are given challenging, if not impossible demands/​deadlines. For example, you are told Sunday evening, that you MUST pick up scooter Monday morning between the hours of 10 – 12. Then when you have managed to make arrangements to pick-​up said scooter, you are told at 9:30AM that you must sign their paper work, before the scooter can be «released». Did I mention it’s Monday? Yeah, I work for a living and can’t just leave my job at the whim of someone else.
Needless to say, I don’t think very much of this bossy-​pants establishment (LLC), that cares nothing about customer service. So, if S&M is your kink, this is the place to go for mean-​spirtited punishment. Gladly, there are plenty of other nice and competent places to take my business.