Verizon Wireless

I never thought I’d leave anyone a negative Unilocal review, but after receiving such unapologetically poor service here it’s been earned. I’ve recently been engaged in a 2-​week-​long saga with Verizon tech support and customer service over a failed phone (4 previous Verizon store visits and 4.5 hours on the phone with tech support), so to be fair this store and its staff did not cause my original concerns, but my frustration with the situation certainly came to a tipping point here because they were ultimately the ones who could have helped this 15-​year Verizon customer stay with the carrier but chose not to.
The ironically titled Solutions Manager, John, was the fellow I worked with. It took 3 other «managers» on the floor about 20 minutes to locate him while I waited patiently, so I thought ‘he must be important! Finally, I’ll get to work with a human being who can actually help me with my situation.’ He finally came up and greeted me, but I could tell within the first 10 seconds he could not give a shit less about my unfortunate situation because he started with all the typical customer containment tactics: ‘I understand,’ ‘I’d be frustrated too,’ and then went straight into the long list of ‘here’s what I can’t do here.’ I explained that I had just been at my 4^th Verizon store, where I’d spent no less than an hour and a half on the phone with tech support putting me through the same processes I’d been through 3 times previously, troubleshooting on my phone. I also explained the tech support and customer service rep had called over to John’s store while I held to verify they had my replacement phone in stock and would swap it for me, so I could not understand what the problem was. He said what tech support is not always true and that they sometimes say ‘just about anything.’ Really? I’m standing in your store looking for a solution from the Solutions Manager and it’s very clear I’m at my tipping point, and you’re going to essentially throw Verizon as a whole under the bus? I had already told him if this situation did not get resolved appropriately I’d be leaving Verizon. That was his response. So in the end, the assistance I received from this store was exactly the same as I could’ve gotten online, looking at my account, never talking to another human being. Thanks for a tremendous waste of time and energy. This customer will be leaving Verizon now after a long and happy relationship.

By far the most knowledgable in Santa Fe. Very busy. Expect a wait but there are lots of staff and things move briskly.

This store has awful customer service people! They pick up the phone and then hang up to stop the ringing, because I could hear them do it. They are in your face rude but since Verizon is the only decent service provider in Santa Fe, I guess they think they can treat customers badly. I’ll see how much corporate cares how these so called Customer Service representatives treat their customers.

Better help last time I came then previous experience

The Waite is long and the music too loud. I turned it down only to have the girl jack ot back up. On the up side the person helping me really did try to find me the best deal. I ended up walking out content but it took a very long time.

This store location is adequate, SALES people are eager and relatively helpful in getting what I needed in upgrading an iPhone. Unfortunately VERIZON gets 1 Star due to their lousy lousy coverage that for the most part is spotty all over Santa Fe. The oddity is when you go into the store location (at least at this store — what appears to be a wonderful 5 bars of service has to be what I presume as employing the use of an installed EXTENDERS providing the appearance of great connectivity and service until you drive away and then you gets zilch! iMessaging is consistently delayed with unacceptable time frames to include poor data performance that is pathetically slow.

They need to get their act together. Waits are long; Reps have different levels of experience. Floor managers useless.

Had to wait over an hour for assistance AND they don’t have restroom!!! What the heck!!! I hate this place.

Went to this store to get new Samsung Note 3 and was extremely happy with the service. I was in a hurry — had to get to some corporate dinner, and the salesperson was quick, but informative and didn’t use crazy upsell tactics. He used some, but was respectful of my not wanting to be roped into buying extras. No complaints, and I love my new phone.

Promises of future credits on promotions NEVER materialized. They make you spend HOURS on the phone and wait for managers who are NEVER available in the hopes that you have better thing to do than babysit this greedy company. AVOID!!!
Had to call the corporate office and speak w professionals who resolved the matter.

Arrogant, condescending, hateful and unhelpful collection of employees that refuse to help. Go online or elsewhere for anything Verizon.

I loathe Verizon… disgusting customer service, outrageous pricing. One the worst corporate entities in the world.
This store has some of the most rude and lazy employees of any store. The company breeds this mentality.
Zero stars…

Quick service and Bianka was awesome.