Bettina Duncan At Fred Segal

No customer service. Will Never Purchase this Women’s Jewelry again. I really wanted to replace a piece of jewelry that I had stole from me, but apparently, everyone at Bettina Duncan is too busy to respond to my emails. What a disappointment.

Bettina Duncan at Fred Segal.
I wanted to buy a wedding ring that my soon-​to-​become wife had pointed out for me. When I arrived, it was unfortunately sold, but they told me they could make a new for me. I gladly ordered the ring. A week later they told me that they could not find the mold for the ring, and could not make it. I was disappointed, but started to look for another ring. Two weeks later they called me again, and said they found the mold and could now make it, but the ring was now 45% more expensive. As I wanted to propose to my wife in Italy that summer, I ordered the ring (big mistake). I was concerned with the quality of the ring, because of elaborate gold work. I addressed this. The manager in the store (Daniel) assured me that if there was any problem with the ring or any of the diamonds would fall out, they would fix it for free, no problem. A few weeks later I got the ring. 2 months later, a diamond fell out. We delivered the ring, and 6 weeks later it was ready for pick up. My wife picked it up and was charged 80 $ for the work. I emailed Daniel and said that I felt that was unfair and that she should not have been charged for this. Daniel ignored my email. I sent him another mail, and it was ignored again. I tried to call him several times and left messages for him to call me back, which he did not. I let it all go, as I did not want to spend more time on this.
Today, another ring fell out of my wife’s ring, and I anticipate the same will happen.
The quality of their rings are bad, the service is terribly and the manager words cannot be trusted. Stay far away from this place, their operation is below all critic.
Best regards,
Christian

Could not have had a more ridiculous customer service incident at Bettina Duncan. I saw a piece of jewelry at the store… husband asked shortly thereafter ‘what do you want for your birthday’…hmmm, well I just saw this necklace that I really liked. I went online to see if I could find it, but Bettina Duncan’s WEBSITE WAS DISCONNECTED. So I called the store and spoke to the most unhelpful human being employed in the retail sector. Call went something like… Her: «Oh yeah, our website is down.» ME: «Any idea when it might be restored?» Her: «Ummm… I’m not really sure if (yes, she said IF) it’s going to be working again any time soon.» Her again: «Yeah, I can’t really help you today, we just had a sale yesterday and we’re resetting the store» «Can you call back next week?» HELL NO! I really hate it when trendy retailers in LA think it’s okay or cool or whatever to be totally aloof and ignore their customers needs. I’ve spent a lot of money at Fred Segal over they years, but will not even glance as I pass Bettina Duncan in the future. Flakes.

I love the jewelry here, I got a fabulous turquoise bracelet, and a gold necklace that had a J on it. These purchase was from the last time I was here. I also got some clothing here too.

I found myself in Fred Segal during their sale, though I was there to get something for my daughter that I knew would not be on sale. I had been having a rough month so when I saw a bag in Bettina Duncan I liked, I thought I might get it for myself to help cheer me up. I was on crutches (long story) and ended up talking to the owner for quite some time. Unfortunately for me, the bag I liked was of course not on the sale side of the store. We talked about how that was just my luck, but this bag was the current season, blah blah blah. I decided to think about it and come back in a bit. I went back later and decided to buy the bag, this time spending a lot of time talking to another salesperson. I bought the bag and went home, but when i did, I decided to look up the company who made it online. I was horrified to discover that they were having a huge sale on all their bags from last season, mine included, and i could have gotten the exact same bag for less than half of what I paid! I knew a store at Fred Segal would not return my money, but I felt that after all the time I had spent there and my conversation with the owner about it being the current season’s bag, I at least wanted to speak to him to let him know how disappointed I was in spending all that excess money. I called several times, left several messages, and was assured over and over again he would call me back after the sale. No suck luck so I called again, and this time spoke to a manager, who just went around and around with me with no solution or even apology. So i asked her to please have the owner call me. Think he did? Ha! Like I said, i didn’t think I’d get much, if anything, back — maybe a token 50 or 100 bucks, but I didn’t even get a phone call. Suffice it to say I will never shop there again, nor will my family, all of whom have done so in the past. So much for supporting local businesses — stick to the internet!

**CUTE BOUTIQUE STORE INSIDE FRED SEGAL**
During the crazy sale, I managed to snag a silk tank top for under $ 20, that was marked down from $ 140.
LIKES:
*Cute clothes everywhere
*Clean
*Some clothing were of poor quality
*Dressing rooms were spacious
*Had lots of XS and SMALLS
DISLIKES:
*Only 2 dressings rooms (in case in got crowded)
*Sales people were *OK*, meaning they will not help you unless you ask for it. I
I liked it.
Will return.

Jewelry Area:
I must say the men who work here are by far the nicest and most helpful.
The woman stare you down and barely try to help you because they think you cant afford to buy anything. They don’t voice their opinion and they try to steer you to buying the most expensive things rather than what looks good on you.
I do love their bracelets and you gotta look really carefully at both jewelry stands because you can find hidden stuff.
There is also another stand couple feet away cant think of the name of it but they have really cute wrap bracelets with charms.