CVS Pharmacy

Talk about a bad pharmacy. You have to watch them like a hawk because they love to sell you a 90 day supply of prescription but only give you 30. They have done this to me more than once. If the line is long forget it and return on another day.

Pharmacists are rude and very slow. They made me stay in line 4 times and I waited almost 2 hours. I will never come here to pick up my meds ever again.

My doctor called in a medication at 9:30am. Knowing that this pharmacy generally takes a long time to process, I didn’t go in until 6pm to pick up the medication. When I went in the medication STILL hadn’t been filled, and the pharm tech went over to a pile of printouts and pulled mine from there, therefore after 9 hours is still hadn’t even been acknowledged. On top of it, once she pulled out mine, she told me the medication wasn’t even in stock, and I’ll have to wait 3 days. They claim they’ll call me when it’s ready but I won’t hold my breath. I have MAJOR issues every time I come to this pharmacy. Step up your game! People’s health rely on you!

I came to this pharmacy a while back since I had been told it was open 24 hours. The pharmacy staff was incredibly knowledgeable. It was pretty late, and I do not remember waiting. The person who helped me gave me comprehensive, insightful advice & even recommended an item she thought would be best for me, which this chain does not carry, and told me where to buy it. I followed her recommendations precisely and constantly thought of how grateful I was to her. Her help made an immediate, incredible difference while I was waiting to get in with my doctor.
When I did, my doctor, who is wonderfully thorough, went through the medication this pharmacy had provided in the interim & told me these items were more or less the same as were being recommended at my appointment though simply less concentrated, which made sense since they were over the counter items. When I returned to buy more purchases, the pharmacy staff was again very helpful, following hardly any wait. I am writing this review while I finally have a moment since my experiences here, especially with that first pharmacy staff member, were so positive & truly provided immense relief & constituted an indelible turning point.

Most of these people see have have no clue what they are doing. Every time I come in to drop off or pick up a prescription they get it wrong or refuse to fill it. I come in for the same prescription every month and it always seems to take a hour for me to explain it and get it. I’m in the medical field and it is a standard and common prescription. It’s not hard.
It is rare that my doctor can call in a prescription and I don’t get some cryptic phone call back asking for my doctor to recall it in or for a bunch of information I don’t have.
With the exception of a few nice people that work there, most are cold and rude and speak to you like you’re an idiot. They all seem to have their hands in every single pot. It’s incredibly disorganized. Beware of the bathroom.

Chris is the world’s fastest typer! By far the quickest and most efficient service of all cvs locations on the Westside!

Long time Unilocal reader, and this is my first review I’ve written. I feel compelled to write one as a warning. If you have a pharmacy concern, prescriptions etc, I strongly urge you to go somewhere else. I’ve been coming to this CVS for about a year (don’t know why so long) and refill my prescriptions once every month. On that day, every month, I get nervous and annoyed just knowing that it will take at least 30 minutes before even getting to the counter (even if there are just 2 or so people in line before me). It’s open 24hrs, which is nice, but here I am in the exact situation — 10pm in line (30+ minutes) — and just knew it was time to send out the warning. I’m done coming here, and I’d recommend against you starting.

I don’t think I have anything more to say than every other review– other than it is all true, all bad. Worst experience ever.

Every time I visit the store it’s like going into a black hole of incompetence and frustration. No one seems to know how to do their job and waits for a counterperson are epically long. This place is truly awful.

I would never recommend this pharmacy and plan on never coming back. My dr called in my script over an hour ago and confirmed with the pharmacy 30 minutes ago. As I am waiting in line I see a few people who where told their script was called in and ready have their script not be located when they got up to the counter. Despite my script being ready like I was told, they were unable to find it, had to call dr again and now I have to wait 15 minutes. Not a huge deal if I didn’t allready feel sick!

Hands down the worst CVS in LA. If they tell you ½ hour plan on standing around for a full hour.

I have a simple question for a pharmacist. I’ve called 3 times already and every single time without fail, I’ve been put on hold for approximately 45 mins and then hung up on. I originally thought the phone system automatically hangs up if you’re on hold for too long but this last time, someone came on the line again only to put me on hold once again and then hung up right after sooooo not really sure about that.
Update: Just spoke with someone and when I politely vented about how they’ve handled my situation he said something along the lines of, «it was probably a lost connection.» All 3 times? Really? Well, that’s interesting. You should probably check your «connection» CVS.

Absolute terrible experience every time. Long lines, not enough staff, and the ones they have are continuously making errors. The same errors over and over. Any time I go I’m prepared for an ordeal. They can never get the simplest prescription right. If you’re told 30 minutes it’s more like 2 hours. Finally changed pharmacies which I should have done years ago. Picking up a prescription should not be this difficult. I would strongly advise anyone to find a different pharmacy.

Great customer service Chad was Amazing he took my prescription in drop off… made sure he had the item in stock made sure my insurance covered it and was solo nice. It was a speedy process too… I decided to wait for my prescription to be filled which took only 12−15mins if even. I was so happy! When I went to the pick up window I was greeted by Nicole with a smile, she was very helpful and clear when giving me a consultantion! I usually go to rite aid down the street from my house but now I am going to come down to this location becausethey are so Amazing here!

This pharmacy gets a bad rep for being «slow» but it is probably one of the busiest pharmacies on the west side. With that being said have some patience. My significant other and I have been coming here for years and the prescriptions have always been accurate and on time. Unfortunately on multiple occasions there have been people who have complained in front of us in line for them being too slow. I would rather have to wait in line a couple minutes longer to ensure my script was right rather than have them rush and fill it incorrectly. So if you work in the pharmacy department at CVS all I have to say is keep up the good work and thank you.

Open 24 hours, which for me is a godsend. I do a lot of my errand running and shopping overnight. Never really long wait times with my experience. Everything is reasonably priced and bottled water often on sale. They promote green living by not having plastic bags. That oughta stick it to the community.

I am so bored standing in this 30 minute line right now that is always so necessarily long that I am writing this review in collaboration with the other disgruntled people in this line because it’s the most fun way to pass the time in this BS line. We may start playing angry birds soon.
In fact, there are so many crazies in here the staff is completely immune to it. Ask the pan handling team wearing fake uniforms to pretend to be part of the Red Cross.
Still in this line, learned a lot about everyone in this line that is longer the the length of the other CVS. Time to download new games.

The worst pharmacy ever. Consistently screw up my order. One person in particular Darrell I think his name is, is insanely rude. Since when did customer service completely go out of business? If you make a mistake or underestimate your fill time you apologize and try to improve the customer experience. This thought is unheard of, which frequently irritates the customers, who then get visibly and vocally annoyed. It’s a strange experience of standing in line and thinking the customer loudly sighing and rolling their eyes is a jerk, and then getting up to the counter and getting screwed over and becoming the sighing eye rolling jerk yourself. Avoid at all costs.

These people are straight up imbeciles.
No need for a long paragraph on this one.

I have a love-​hate relationship with this location. It’s open 24 hours. Huge plus.
But it’s always busy, and the checkout line can be confusing. Yes, they have it properly marked that there’s one line for all of the checkout stands, but the checkout stations are so spread out that it’s a little silly to have one line!
There’s always one person who’s in a rush and doesn’t see the sign, goes to one of the registers ahead of the line, and pisses everyone off. Ugh, annoying.
Besides that, this is a huge store! Tons of random household items, food, drinks. The pharmacy is in the back.
It’s relatively clean, but there are always a few scrubby people asking for change in front of the store.
The parking lot can be ridiculously crowded at times.
They have a CoinStar, and that’s the only way I’ll come to this place nowadays.