Marcia Glenn, MD

Let me start first by saying that Dr. Glenn herself is amazing. This review is no reflection of her ability to be a great caring medical provider. I have seen her about 8 times over the years. My most recent experiences with her office have been horrible. Not because of Dr. Glenn directly, but because of her administrative and medical assistant staff. One time I waited so long in my mole mapping room, the tech checked half my moles and got called away. While I was waiting, I FELL ASLEEP they took so long. For a mole mapping appointment that takes weeks in advance to book, and you have to pay out of pocket, that just sucks. Also, the staff mix up appointments or don’t tell you that they are running behind schedule before you come in, is really hard for me because I take time off work to be able to see her. In the past, about 7 years ago when I first started seeing her it was NOT like this. The administrative & medical assistants she has now are not doing well. I can tell that Dr. Glenn is overwhelmed with the additional work that has happened as a result. Their mistakes and confusion have made her less available and have less time to spend with her patients because she is always playing catch up. I will still continue to see her because I think she is a great doctor who is very thorough and really cares about me, but sometimes when she is too busy and I have to deal with the admin/​medical assistant staff it is not so great.
The only warning about Dr. Glenn herself is that cosmetically, when it comes to having moles removed, the scars are a lot bigger than I expected. She is not a plastic surgeon, so I don’t expect those kinds of results. I care more about having a dangerous mole on my body removed than a scar it might leave. This is because thankfully my scars usually heal and fade after a year or so, so it’s not so important to me. She has even offered to have a plastic surgeon correct the scars for me at her expense, but I just don’t care enough about that to even follow through. If it were a scar on my face or something I would, but a scar on my back or hidden parts of my body it’s okay. If you are someone who scares badly, and gets keloids then you might want to request her plastic surgeon remove any moles.
Bottom line: Dr. Glenn, you are GREAT. But please make moves to bring your administrative/​medical assistant staff up to snuff. These things matter to your patients in so many ways. If this were a rating for Dr. Glenn, she would get 4.5 stars. If it were a rating for her office and medical assistant staff I would have left a 1 star rating.

Was a little hesitant coming in after reading all the bad reviews but figured I’d give it a shot since it was really close to my work. I actually had a really good experience, maybe they’ve read these reviews and improved on some things but the front desk was very nice, the nurse was funny and helpful and Dr Marcia Glenn was professional. She made an effort to ask if I could afford some brand name meds and gave me a prescription for the brand name meds as well as a generic substitute just in case I couldn’t afford something. She also gave me the name of a cheaper prescription service to get the brand name meds at a discount. I didn’t wait long at all, I was In and out in a little under 30 minutes total.
Haven’t gotten any billing yet but will follow up with any issues.

I’m so sorry Dr. Glenn — I didn’t even get past Lisa and her unprofessional and rude service. No need to go into detail, I experienced what a lot of other Unilocalers experienced, Lisa stating she would call back and she was the only one in the office, and oh yea… I’m very busy… sounded like she was way in over her head. Who wants to go into a medical office with this type of support personnel working there. Dr. Glenn, you really should be ashamed of yourself and your business for still keeping her on your staff.

Service: I had a mole removed about six months ago. Part of the process is to stitch, and remove the stitches, in a followup appointment. At my followup to remove the stitches, Marcia Glenn was in the room for about 18 seconds, and then had the tech remove the stitches. Since the tech couldn’t see very well, she had the old man office manager come in and hold a lamp (not like a medical lamp, like a LAMP!) to help light what she was doing. They both dodged and weaved each other looking absolutely ridiculous. The tech did a horrible job and had a horrible bedside manner, yanking the stitches out. No advice was given til I asked on how to care for the stitches.
Wait: ²⁄₂ times over an hour after the scheduled time.
Result: Well I never would have had the mole removed, if I knew this clown company was going to scar me for the rest of my life. Still have a scar with the visible stitch marks 6 months later.
Office: A lame attempt at making it nice was the old stale cucumber water in front. Everything else was old, dingy, dirty, and decorated like a 65 year old woman’s house, complete with fake flowers, empty baskets sitting on the cabinets, and awkward still-​life paintings. The animal dermatology center next door was much busier.
Billing: Since I had the worst insurance in the world at the time, Anthem Bronze, I asked to pay cash, which they said was fine. ($ 150 versus a $ 300 bill to insurance– and this is why insurance is so messed up) Afterwards, I learned from the billing service, that the aforementioned office manager had tried to bill the insurance company as well. And I ended up paying a $ 30 copay (completely made-​up) at then end of it to avoid the annoyance of a billing service contact me.
Umh, can we say fraud?
Stay away!

I wish I could give her zero stars.
I have never had a worse experience with a doctors office in my life. I have had acne problems my whole life and had a great dermatologist but he wasn’t located as close to my home as I would like. So I made an appointment for acne and a skin/​mole check with Dr. Glenn. After waiting forever, she first tried to push several skin care products on me, then told me I would have to come back (pay another copay) for her to check my moles for skin cancer. I have been going to dermatologists for my skin problems for 10 years, I know the drill and this isn’t right. I am so happy I never made that second appointment and just went to my original dermatologist because a year after that appointment I still get phone calls from her office telling me I have an outstanding bill with them. I have sent over proof of payment and talked to them several times and every time they say they will take care of it because yes I did pay. Then a month later I get a phone call again. They are the absolute worst.

I wish I had read all the Unilocal reviews before scheduling an appt with this office & doctor. I echo all the sentiments of the poor reviews from the customer service and Dr Glenn, herself.
My 1^st visit: I had to wait in a gown, half naked & freezing for 30 mins, alone in an exam room because the doctor was running late. When the nurse finally came back, she said that they had to switch rooms, I had not seen the doctor yet. I had to get dressed then undressed again in another room and wait some more.
I felt very taken advantage of under Dr Glenn’s care. I was also duped into spending a lot of money for the «mole scanner», even over charged and argued that they had taken pictures of a small scab, not a skin problem. They did not refund the money.
2^nd visit: She did 2 biopsies on me that were not needed. I told her that i wanted the spots removed completely, not just a tiny biopsy, she told me that she would remove the spots entirely, no problem. On one of the biopsies, the stitches came out almost entirely in 3 days, getting caught on my clothing causing more pain. When I told them that I was displeased with this, they did not acknowledge it and blamed it on me for not coming back right away.
3^rd Visit (LAST STRAW): The office mixed up my appt and was not going to see me to remove the stitches. I insisted, and they finally «squeezed me in». I come to find out during the removal of the stitches on both areas, she ONLY did biopsies, she did not remove the entire spot as she told me she would, now my skin is discolored and looks like it has a stripe. I expressed my frustration to the doctor and she did not apologize, take responsibility, or offer to fix the problem. They were rude and insisted that I never asked to have the entire area removed (I am positive that we discussed it), and if I wanted it done, then I can come back or see the plastic surgeon in their office. WHY? So, she could charge me twice for what she should have done the 1^st time?
Please get a second opinion from another doctor before getting anything done with this office. They are clearly out for the money, upselling, lousy customer service, and over billing.

Dr. Glenn is a very lovely lady and a caring doctor. The problem I have with her office is her staff. Let me explain: there was a patient in the lobby area who was trying to convince the office manager (?) that she really did pay the $ 1000 they were trying to charge her again. She had a receipt but they couldn’t find the payment in their files. The problem was the receptionist who giggled, then rolled her eyes at the patient during this conversation. I don’t know what happened before I walked in, but I don’t think snickering is good customer service, no matter what. OK, so this bored receptionist calls me by «Hey» and «Excuse me», instead of by my last name. She photocopied my ID and insurance card but left it on her desk in plain view of anyone who walked in, so privacy was not a concern to her. (It was still there after my 30 min appointment.) I asked her what it was doing on top of another patient’s folder and she just shrugged her shoulders. I promptly picked it up to bring home to shred. Unbelievable! The doctor was a pleasant surprise and after we talked, she told me about Mole Mapping, which sounded fine. I followed another person to another room where they snapped a photo of my two moles. The medical assistant returned with a form and told me that the doctor said not to charge for the Mole Mapping because she forgot to have me sign the consent form prior to the service. «You don’t have to pay the $ 35 because it’s my fault, but you still can if you want to.» Um, WTF?! How about no! As nice as the doctor is, I cannot return to this office. The staff leaves so much to be desired, sadly.

I had the worst experience here. They billed me for things I did not have and did not process insurance properly. I went here in 2012 and they have started sending me new bills for arbitrary costs? I went in for a standard check up for a couple moles and two years later am receiving bills, after making my co-​pay and told I do not owe any more? I am sorry but this is absolutely crazy. Their billing dept also has no clue what they are even charging me so why should I send them money for literally no reason? This place is extremely unprofessional.

Expensive. Could improve customer care

I’m torn up about the rating. So let me add a disclaimer from the get-​go. Her front desk staff deserves –5 stars. Awful in every way. They act like you’re doing THEM a favor by being there. Zero friendliness, no smile, no customer service, no real way of knowing they aren’t being held against their will. I asked the woman running my credit card for my co-​pay if they had any more of the OTC products I use. Her answer «I don’t anything past running this transaction.» I.Kidd.Not. Alrighty then…
I was fed up with this office even though I really like Dr. Glenn and her method of treating my skin-​related issues. It just wasn’t worth my going in with my defensive gear on ready to battle the front desk from hell every time. I went to Dr. Rosenbach in Century City. Great office staff, runs on time, and has a nice bedside manner. Problem is he didn’t treat my sudden breakouts and itchy skin effectively. I was disappointed because his office is so convenient for me.
So there I went, back to Dr. Glenn, feeling defeated. I got through Phase 1 Reconnaissance — front office staff. Onto Phase 2 — Waiting game. She ran 20 minutes late and this time, I wasn’t going to remain quiet. I’m paying her! When she finally came in, I looked at my watch in a «remaining quiet» sort of way but still sticking it to her in my mind and that’s all that mattered. Message received; she apologized for running late. She gave me a thorough examination of my breakouts and itchy skin. Devised a plan of action, discussed it thoroughly with me and gave me my prescriptions. I did what she indicated and problem solved!
I may not like her office but at least I know she’s knowledgeable and I trust that she will treat me effectively. And at the end of the day, that’s all I really need. That, and validated parking. She has that too.

I’ve been literally ON HOLD (25 minutes now) waiting for their Billing person to pick up the phone as I am writing this review. I thought when I left my first appointment I was disappointed, for all of the same reasons everyone else is saying, but wanted to give them another chance. Then I received a letter from my health insurance saying that they are missing many documents from the provider for that appointment so they could not properly process the claim. This is probably why another Unilocaler received a bill months later saying they owe more money, because Dr. Glenn’s office is not handling their insurance claims and billing properly. Here I am searching for their phone number and came across their Unilocal page. Horrible reviews!!!
I should’ve known. I, too, had a horrible experience with the front desk people, they are rude and non-​attentive, I waited an hour over my scheduled appointment time, then waited some more in the room, and Dr. Glenn only popped in for a short period before walking out in the middle of the appointment. They keep pushing this micro-​dermabrasion machine on me, wanting me to purchase it there or sign up for their micro-​dermabrasion spa service package. I told her from the very start that I’m a very active outdoor beach volleyball player, so I can’t afford to not be in the sun for more than 1 day. This micro-​dermabrasion thing requires me to not be in the sun 3 days before doing it and another 3 days after. How does any of this make sense?
She wasn’t very thorough when checking for moles on my body, she missed an entire area of the back of my legs and my back. ??? I had to actually point it out to her. She gave me a long list of prescriptions with some instructions. When I got to the front to check-​out, they told me there is one specific item Dr. Glenn wants me to get from her office and not from a pharmacy due to the quality, but they were out. The front desk lady promised me she will call me when they have re-​stocked it. It’s now over a month later and they still haven’t called me to let me know if they have re-​stocked it.
To make matters worse I just received a call saying they have to re-​schedule an appointment that I already made since last month. Why did it take them a whole month to figure out they no longer can commit to this appointment that they offered me? So now my follow up appointment is pushed out another 2 weeks, which pushes out my follow up to 2 months after the first appointment.
I agree with everyone who has written negative reviews on Dr. Glenn. I would stay away from her, and personally I’m going to cancel my follow up appointment and look for another more reputable dermatologist in the area.

DONE!!!
The staff here has dropped the ball one to many times. You can guarantee to have some kind of problem when you go here. The have the wrong date for your appt., the don’t have your insurance information you called in ahead of time or they can’t find your file and want to treat you for something completely different then what you are there for. All three of these happened to me the last and FINAL time I was there.
I have already researched new doctors and will be moving on.

I am disturbed to see that most of Dr. Glenn’s high ratings have been filtered out. What’s up with that?! If you want a fuller picture, click at the bottom for filtered results to see them all.
I love Dr. Glen. I drive more than an hour to go to her because she always takes the time to listen to my concerns and address them. She is pleasant, knowledgeable, and professional. My husband, who has moles that grow moles, has been helped greatly by the mole mapping. Mine are less problematic but I like to see that they are watched and monitored. No, insurance doesn’t pay for it. Yes, it’s pricey. But I think it’s worth it.
Her office staff… sigh… don’t get me started. I think Dr. Glen tries to give young people starting out in the world a hand up… but too often they are flat out incompetent, and it doesn’t seem that anyone is monitoring the situation. They bungle appointments and scheduling and relaying messages and mailing notices and billing. Everything not medically oriented is pretty much bungled. It makes me crazy. I grumble and gnash my teeth… and go back, because I really like Dr. Glenn.

Kind, beautiful, intelligent, beautiful — albeit shallow, a flawlessly skinned doctor is comforting as the prick (needle) hits your skin. Unit by unit, dollar by dollar, it is so much easier to stare at the skin of a beautifully aged and educated woman while paying for pain.
This is definitely true for Dr. Glenn.
She made me feel very comfortable, from the moment I entered the examination room. I gave her a budget for Botox and fillers and she told me what she could do, taking her time to point out «flaws» in the handheld mirror…
I left feeling like I had just bought a new car that I didn’t NEED, but I sure as hell LOVED! I will definitely go back for a tune up!
P. S. My budget was UNDERSPENT, love it!

I’ve been suffering from acne on my face more than usual and thought it was the new birthcontrol pills I was taking. I presented this to the Dr. when she came in. She didn’t even mention it as a possibility. She looked at me for 2 seconds and then just started violently writing prescription after prescription, telling me I should do laser treatment and if that didn’t work she would put me on some horrible antibiotic that has terrible side effects. but assured me it would only be for a few months.
After that she left the room. I was shocked at the news I heard. She made me feel like I had no choice but to do the laser treatments or else I’d have these horrible scars all over my face forever.
I agreed to do the laser treatment, then stepped outside to call my mom while they got it ready. I immediately came back in to change my mind and they got really pissed off that I denied their treatment.
Terrible bed side manner, just out to sell you expensive treatments. I do not reccomend even in the slightest. They are not interested in what is best for you, only what is best for them.

Please Beware! Unnecessary surgery? I I really wish I would have read some of these reviews prior to going in months ago. I was looking for a dermatologist earlier this year out of concern for a suspicious freckle that I had on my abdomen. I made an appointment to have this looked at.
My first impression of Dr. Glenn was great. She was beautiful, intelligent, and seemed very sweet. She checked out my freckle and said that it could be nothing or it could eventually turn out to be something. She said the only way to find out would be to get it fully removed and biopsied. I’ve had friends in the past get freckles shaved and biopsied and so asked about this option. She had no idea what I was talking about. This was my first time dealing with this sort of thing and so I followed her advice and went in for a minor surgery.
The surgery required stitches and left a very ugly scar on my abdomen and at the end I received a hefty bill. This was odd to me as her staff had assured me that the surgery was covered by my insurance. I later received a message from Dr. Glenn about the results of the biopsy. Now remember, no news it typically good news. I called back within seconds and continued to call for about a week and a half. I could NOT get through to her. How do you call a customer about something like this and not return a call in at LEAST 24 hours? Anyway, come to find out that it was NOT in fact anything dangerous BUT because she had left a portion of the freckle behind, she wanted to cut me open again. I had become very uncomfortable with her at this point and so opted against this.
Months later, I went to another dermatologist. He had an eye on a freckle and suggested that I have it shaved off an biopsied. There was no surgery necessary. Everything went smooth, I have a minor discoloration on the back of my spine.
There were just so many fishy circumstances to Dr. Glenn’s surgery. She said that she was unaware of any procedure that would allow a doctor to shave off the freckle. However, this seems to be the go-​to procedure for speculative freckles. I asked for her to give me a freckle check but she instead spent 10 minutes trying to sell me on a freckle mapping system. She screwed up the simple procedure that I had done and wanted to go back into remove the rest of the freckle. She wasn’t offering to do this for free. This would have meant that she would have charged my insurance company a 2^nd time.
I really would have felt a lot better if my dermatologist would have at least requested that she take a look at my freckles. Usually dermatologists are very concerned about this sort of thing.

I’ve avoided writing this woman a review for almost 3 years. I wanted to support a successful black woman with her own medical practice. But now I’m officially done with her.
I haven’t been to her office since 2008 – I remember going maybe 2 or 3 times and waiting long periods of time to be serviced and not seeing her for more than 10 or 15 minutes when she finally did see me. Her bedside manner is not very friendly, nurturing or compassionate. But I returned because she’s one of the few dermatologist of color that I could find, and I thought «well, she’s not horrible.» FYI, not a good reason.
Fast forward I’m 34, and I’m noticing some changes in my skin, and in general some problems that I can’t seem to get rid of with over-​the-​counter medicine. I left her office with a $ 150 bill for copay, laser treatment, and facial wash. And that’s even after I declined the $ 100 facial that she recommended. When I went to check in her prescriptions at CVS, they quoted me over $ 650 worth of medicines. She wrote me prescriptions for things that my insurance didn’t cover. I had one little wart on my toe, and she wrote a prescription for a $ 300 cream. YIKES. I left CVS empty-​handed and in tears.
I’ve come to the conclusion that Marcia Glenn is not a very holistic doctor, who is interested in getting to the bottom of symptoms. She didn’t talk to me about diet, stress, over the counter remedies, etc. She didn’t ask me anything about my life that could be contributing to my break outs in my 30s. She just writes expensive prescriptions and wants you to use the services of her spa, and sends you on your way. Between her lack of awareness and the medical establishment, I feel very defeated about my ability to take care of skin in a reasonable manner.
Dr. Glenn is obviously very successful and knowledgable about her craft. She owns a upscale medical practice and spa, and you know she couldn’t have gotten this far without being extraordinarily good at what she does. I just wish that she would take just a little more care with her patience and spend more time and exude some compassion.

ZERO stars is more appropriate.
This is the worst experience I’ve had with a Derm, and I’ve been to several over the years.
Dr. Glenn kept me waiting longer than most, and then also left the room mid appointment. Not a huge deal, but annoying. My time is valuable, too.
I had a couple of minor skin issues to deal with. I also asked if she suggested anything rejuvenative for my basically good, but 40 year old skin. I have no acne, no pigment, and very little wrinkling (none unless smiling/​laughing). I get compliments on my skin regularly.
She suggested that I needed an expensive, invasive type of peeling treatment, which I declined.
She removed a couple of tags from my skin. 2 minutes, tops. For this I paid my insurance co pay plus an additional fee.
Fast forward 22 months, almost 2 years later: I received an outrageous bill for this procedure, $ 400. I assume its an error and call them to discuss, but am told this is the correct bill now due for this appt.
Not recommended. There are many talented, reasonable choices in West LA.

Damn! I just wrote a long review about this horrible Dr.‘s office, with horrible staff and horrible bedside manner and then it’s not posting? I can’t waste any more time with her.
Summation, over months to get back results on a biopsy (when they faxed me the forms I see their office had them since September… it’s now April, almost May). They tried to charge me erroneously for services. Sedona in the office couldn’t even get my street address right (3 attempts to get her to change «Branf» to «Brand»). And when they finally did send my results it was all in Doctor’s speak so I now have to either spend my time translating these terms to plain English or take them to another Dr. for interpretation.
All that and I have keloids in place of 3 of the 4 moles she removed (actually, she couldn’t be bothered, pawned that off on someone else as well). I’m a 40 year old white guy… I’ve NEVER had a keloid… until I was touched by the «fake dr. glenn» — she runs a glorified massage parlor and make-​up counter… probably better suited for a cart in the mall.
I’m guessing whomever is giving her 5 stars either (1) has never had decent service so they have no expectations or (2) are her friends and are trying to balance out for her shortcomings.
HORRIBLE HORRIBLE HORRIBLE EXPERIENCE!

While I was going to Dr. Glenn, I was enamored with her. Where I should have been skeptical is when I had not one, or two, but three moles surgically removed within a year. With no prior history of skin cancer. Each of the pathologies came back either clean or simply «atypical» but not pre-​cancerous or worse. I was going every three months to the office and paying, as others had mentioned, for the mole mapping and at last count, they were surveying approximately 30 moles.
Fast forward a year or so and I’ve moved to a new state and just came out of a visit with a dermatologist to have my moles checked. He said I had nothing to worry about. He showed me pictures of dangerous moles and asked if the ones that had been removed looked like any of them. Mine had not. Now I have three awful scars and wish I would have gotten a second opinion.
Given my new doctor’s evaluation coupled with the numerous complaints listed on Unilocal,I feel hurt and betrayed. It’s not only the physical scarring, but waiting each time for the pathology to come back hoping it’s not cancer and then going in the next time to have another removed and going through the same anguish. I just wish I did more research before I went there.
My best advice is that if you have a serious skin condition and need to be monitored, really do your homework. There are so many great doctors in LA and you really need to be your own advocate.