The Carpet Showcase

This place conducts POOR business, they 100% stole my money and made no effort to resolve the situation. I filed a complaint with BBB.
I had gone in and selected some vinyl to be installed on my stairs. I paid, schedule an installation appt and went on my way. The installation representative did not show on the first installation date because Jose at Carpet Showcase failed to coordinate the appointment with the installer. When the installer came to my home the next weekend he was late. He rolled out the vinyl flooring in one sheet and glued it to my cement stairs leaving gaps on each step between the concrete and the vinyl, causing a safety hazard when using the stairs.
He then came back a third time to install 5 – 6 metal or plastic pieces to the stairs since the vinyl would not secure to the floor. At this point I was unhappy with the result of the vinyl installation with the plastic piece because of the remaining gap which posed a safety hazard when using the stairs. He then proceeded to remove all the vinyl and I told him to please notify the store and take it back and have them contact me.
No one called, so I called Jose at Carpet showcase again and he claimed that the installer showed him pictures of the installation so he paid him. Jose seemed mad at me with the whole situation. He said he would contact the installer and call me back, but never did. I called Jose back a few days later he told me there was nothing he could do but if I wanted to pick something else out and pay for it (AGAIN) he could help me. THIS PLACE IS DISHONEST AND DOES NOT DESERVE TO BE IN BUSINESS FOR HANDLING A SITUATION SO POORLY. I would stay away.

I have used them in the past & was happy with them even though I spent a bit more $$. This time I needed to save $ & Jose told me he would match the price of Crazy Hernandez Brothers bc he didn’t want to lose my business. He kept telling me the other company would probably use cheaper quality material in order to get me to come down to the office. He knew I wasn’t feeling well & had me come down to the office only to tell me he couldn’t beat the quote of $ 1400 for over 1000 square feet, including non soak padding & taxes & everything. What a waste of my time trying to be loyal & give him repeated business. From now on I will use Crazy Hernandez Brothers bc they did have the best prices with same quality & Carpet Showcase has lost my business forever! Thanks a lot for wasting my afternoon while I was sick Jose. That was really considerate of you… not!

I had a very solid experience with these guys when I need new carpet for a 1-​bedroom rental. Good price, good installation, no problems.

We were remodeling last summer and got in touch with Harry from Carpet Showcase and he helped us out with carpet options. Took his time to explain the different qualities and materials and what would work best based on what we wanted and our budget. A year later and it still looks amazing.
My parents just placed an order with them also and they couldn’t be happier.
We’re definitely going back next summer when we do our hardwood floors.
Service and prices you really can’t find anywhere else!!!

Stopped in here after having gotten a ridiculously expensive quote from Banner carpets, for a smaller carpet order. All we needed was enough for a set of 12 steps. This store was PERFECT for us, as they have left over pieces that they buy from people. We got a huge chunk of carpet, which Jose initially quoted as about $ 125. We were already happy with the price as it was, and when we went to pay, he totally hooked us up and charged us only $ 100, without us even having to ask.
Looks like they also have a lot of other flooring options if you’re in the market for that.

Remodeling isn’t easy but these guys really made it as easy as can be. After shopping around, not only was Carpet Showcase the lowest, but they were helpful and gave me information I would’ve never thought of. Now my place looks great. Thanks for all the hard work.