UCLA Health Santa Monica Urgent Care Center

If you have a child under 2 they can’t do much… ER can take of of more. Don’t phone in and ask. You will waste your time. My son had a $ 25 band aid and was told to go to his Dr.

Thanks to the person that sent me a rude compliment, this reminded me to update my review.
After I went to this Urgent Care, I decided to call a doctor that I know, and I got an appointment in his office. After examining me closely he realized that indeed I had a sinus infection that was going into my bronchial. He gave me antibiotics, and within 2 days I was feeling so much better. The doctor that works at this Urgent Care was too inexperienced.
I realized that it takes time to learn and to gain experience through trial and error. However I would have appreciated not having to run all over the place when I didn’t feel well.
Now off my high horse

Had I written a review previous to receiving any bills I would have given the office 5-​stars. But after receiving close to $ 700 in bills for a flu test (which can be performed at CVS for $ 35), I’m telling you DO NOT go here. To make matters worse I never even received the results of the test. No letter in the mail and no call from the doctor.
After the doctor determined that I had the flu and prescribed Tamiflu, she still ordered the flu test which seems a bit counterintuitive if you are writing a script.
I called the billing departments to try to dispute the charges and was directed back to the urgent care. I called the office to help me and the woman on the phone was extremely unprofessional and unwilling to help me resolve the issues or put me in contact with someone who can.
Save yourself the headache and money. West Coast Urgent care is 2 blocks away.

These people use the word «Urgent» loosely, as they are sleepy and uncaring. The woman at reception had an attitude that said «this could take hours, if not days, so sit down, shut up, and wait.» Like every other patient who walks in, I had a medical emergency. Asking her to estimate how long the wait would be seemed to trigger her inherent hatred of people in general, and led to an eye roll and a hasty «dunno.» Being a for-​profit hospital, you would think they would provide a kind environment and a pleasant experience. My golf ball sized elbow was more pleasant.
Frankly, I wouldn’t go back if I were bleeding from my eyes.

This is the first time for me to write down a review. Don’t go here, it’s waste of your time. I’ve had fuzzy feeling and headache, also I had some other symptoms so I tried to tell as much as I can to Dr. Wei. But she cut my talk and said «what do you want to focus on today. You only can say one stuff since it’s urgent care». I totally understand that this is the urgent care but the doctor didn’t seem helpful nor care about patients at all. And she’s really in rush and finally she told me «I can’t solve anything and I don’t know. go see a doctor.» and left soon. I’ve been to some other urgent care places but this is the worst experience ever.

I’ve been to this Urgent Care 4x in 5 months: ear infections, concussions, head wounds, stitches. It is convenient and I usually receive good care. With the exception of one crusty lady who sometimes works check-​in (minus 1 star) everyone is nice.
On my last visit (5 days ago) I was lucky enough to have Dr. Hubbard examine me. He was amazing. He removed the staples from my head (from the prior week) and then performed some simple tests to see if the concussion caused damage. They were simple follow-​my-​finger tests that the young doctors who had administered the staples did not perform.
Everything is okay and I’m very thankful to Dr. Hubbard. He was kind and warm and very funny. He even hooked me up with a «sympathy» bandage to legitimize the injury to my husband. Dr. Hubbard is 5 stars all the way. I wish I could see him every time! But he’d have to work ²⁴⁄₇ — I’m very accident prone!

I never have to wait to long, their doctors are competant, and they accept my insurance. They also have a few parking spots in back, which on a weekday are easy to snag. The medical staff are friendly. The reception can be a little cold, but they aren’t who I am here to see anyways. I’ve been here a few times and always left with the help I needed.

I unfortunately had to come here after an accidental injury on a weekend. This place is pretty great though. My wait time was like 5 minutes, there was no one else there. Plenty of free parking in a parking lot in back. The doctor was really nice, attentive, helpful, answered all of my questions and provided great care. One star off for the woman at the front desk, she was one of the rudest people I have come across in a while and looked really really miserable and angry but I can’t really blame her, I wouldn’t be thrilled having to work in an Urgent Care office looking at sick people all day. especially on a weekend. She must be really unhappy with her job :/​Other than that, this place is a lifesaver.

Great alternative to emergency room. We went on Sunday before noon and it was pretty quiet. Dr. Chen was kind and had nice bedside manner. Easy big parking lot. Highly recommend.

Very impressed by Dr. Chen. She was very caring, professional and skilled. I am not from USA and this was the first time I had gone to a walk in clinic and didn’t know what to expect. Was surprised by the care quality and kind service. When I got back home and had my personal dermatologist review my condition, he gave praise to the doctor’s work and said I was in very good hands. Highly recommend this center.

Everyone at this urgent care facility was courteous, friendly and professional. A great experience. Efficient and knowledgeable staff. Wonderful tech and doctor on site when I visited. Would highly recommend to anyone needing quick and easy care.

My mom had a freak accident and got a piece of metal impaled in her thump and we couldn’t get it out. Dr. Wei and nurse Jonathan were absolutely fantastic. The care my mom received was excellent, I couldn’t ask for anything better. Without a question, I recommend UCLA Urgent Care to anyone who needing non-​emergency medical care.
The clinic is small, you might want to call in advance to see how long the wait is before coming.

My experience from the time I walked in the door to when I left was excellent! I have maybe been to urgent care twice before, not here and it was not that great. Very clean. Michele at the front desk was personable and friendly. I was in the UCLA system so I didn’t even need to show my insurance cards. I waited maybe 20 or 25 minutes which to me is not that long. They apologized when they brought me in the room.
My own doctor was not in and the fact that my chest cough was so bad that at times I couldn’t catch my breath. My vitals were taken. Waited maybe 7 minutes for Dr. Wei. Very kind, told her my symptoms. Listened to my lungs. Said I needed a breathing treatment. I don’t get colds or flus, so this was strange for me. I felt a little better. Dr. Wei said I have walking pneumonia. She asked for my pharmacy for z-​pack antibiotics and an inhaler. Told me to follow up with my doctor in a week. Didn’t have me get a bunch of tests, x-​rays, she could hear my lungs were not sounding good. Got home, walked to my pharmacy and my prescriptions were already filled and waiting for me. Under the circumstances, a pleasant experience. If only everyday life good work this smoothly.

I have been to this clinic several time and had a pretty positive experience to the extent of referring my friends to receive treatment here.
It truly saddens me to write this review after the way my friend was treated by the receptionist Isabelle today, who refused to accept his insurance (which is a United Healthcare plan). My friend presented the same card as I did in the past but the lady did not agree to accept it based on her stating he has «international insurance» and that he should verify via a different process, which takes one to two days. United Healthcare is one of the most known insurances in the country. I was absolutely baffled to hear that after scheduling his appointment and making sure the clinic accepts his insurance in advance he was rejected so rudely upon arrival. I requested to speak with Isabelle by phone to try and sort out the issue or at least understand the reason for refusing a United Healthcare plan, she in return avoided explaining the reason for not accepting his insurance citing «international insurance» and «we are not rejecting his insurance» while the reality is that they did. As the grand finale she cut the conversation in the middle of my sentence and just left the phone hanging. My friend, still unwell, ended up leaving without receiving treatment. I hope that in the future Isabelle improves her rude attitude as it was an extremely unpleasant experience talking to her. I also recommend making sure that the receptionists are familiar with all kinds of insurances and don’t provide conflicting information while scheduling appointments. I will not be returning to this clinic nor referring any of my friends in the future. Truly disgraceful.

I have to say my experience was pretty bad at UCLA urgent care in Santa Monica. The doctor I saw completely refused to hear what I said and were pretty much only interested in selling me a «specialist» even tho I told her I was not interested. she still ended up recommending me to the specialist when I expressly told her I didn’t want to. It felt like a Car rental trying to sell me car insurance for their rental cars when you are already insured.
She would most likely be able to fix my problem, but I’m assuming she was afraid of committing a mistake which was most likely another reason why so forcefully was pushing me towards someone else.
So basically I spent 20 $ for absolutely nothing other than getting upset.

Just had my first experience here and I couldn’t be more impressed. They are so quick and thorough I was shocked! They do medical examinations that are not usually done at urgent care facilities and take tests that go above and beyond expectations. I was in and out of there in 30 minutes too! No wait at all! It was all business! I am so impressed I will definitely be coming back here for any medical needs. Oh! Only a $ 40 copay too!!! Can’t say enough good things about this place! If you are sick and you don’t want to go to the ER or wait for an appointment with a regular doctor this is the place to go. Walk right in without an appointment and they treat you like a queen! A plus plus!!!

Holy moley, yes! Dr. Chen is SO wonderful and smart and beautiful and… oh, ya, she doesn’t have a gawd complex! What a concept in the medical industry, right.
You can tell her anything: It’s like you guys are at home, watching SATC reruns with a bottle of wine. Seriously (seriously!) fab.
Also spectacular and sweet and understanding and adorable (these are all such important traits in bedside manners, you see) is the head nurse, Felicidad (pardon my gringo pronunciation).
True, the women at the front/​check-​in are quite icy, but after you fill out the admin form, it’s smooth sailing from then on out. Get there when they first open in the am, and you’ll have to wait all of about nine seconds.
So lovely.

Wonderful Staff. Dr. Chen was so kind and attentive. She even did a follow up call the next day! They are fist choice in my book.

I was worried that I had strep throat and needed to be treated, but I didn’t know any doctors in the Los Angeles area and I didn’t have time to make an appointment so I came here. All staff members were very friendly and I was seen right away. The LVN that took my bp, weight and asked me questions was very friendly and the doctor that I saw was also very friendly. I was in and out very quickly and was very happy with the staff members here. I would definitely recommend coming here if you live in the area and need to go to urgent care.

Seriously this urgent care is one of the best facilities I have seen. The facility is great, new, full of windows and light, seats are comfortable, and the people who work here have a great attitude. I’m very thankful to have this gem so close to me for those days where I need some urgent care help. If they take your insurance, come here!!!