Verizon

Good customer service. Wish the prices on the phones were a little cheaper. Stuck in a contract, but still a better deal than the other cell phone companies. Eager for my upgrade.

We have never been so offended by a salesperson.
There was an older Jewish lady that was helping us when we were considering a phone plan, and she was making fun of my wife’s name. We came in to sign up for a phone plan, but we were so appalled by how the salesperson helped us that we just walked away.
If you salespeople are going to be rude and talk down to people, you do not deserve our business, verizon. There is no reason for your staff to be putting anybody down for any reason. My wife is still hurt by what happened, and she has every right to be. I hope you guys consider some serious sensitivity training, or take a good look at the people you have hired.
Business owner. If you make sure your staff read this, we will reconsider your business. Otherwise, we will be going with Sprint.

When the destination store opened I was excited to finally have a Verizon store in Santa Monica but honestly I feel the crew is more occupied with keeping up appearances than actually helping the customer. First time I came into the store I needed a new charger and unfortunately they do not sell the basic one that the phone comes with so I was forced to purchase the cube and the cord seperate for $ 40+tax. This was when the store first opened in July.
I came back in October because the charger wouldn’t charge but it miraculously decided to work when the employee tested it out. Then I came back in December, less than 6 months after I first purchased the charger, to learn the cord doesn’t work.
I was frustrated by the idea that the charger blew out so soon so I asked if I could simply replace the whole charge. I understand the reasoning behind why I couldn’t but the employees response made me feel as if I should’ve known. Made me feel like an idiot. «No we can’t exchange something that works just fine because another piece doesn’t «
When I provided the employee with my phone number to find my transactions to exchange she endlessly searched my account and said she couldn’t find anything. I pulled up my banking statement to show her that, that location had charged me back in July for the price that matched the charger. I even showed her which self help kiosk I purchased it under.
She said she would exchange it for me but because SHE couldn’t find my transaction I was simply an EXCEPTION and this was a one-​time thing. Her tone once again made me feel inferior and embarrassed as if she thought I were lying about purchasing the charger. After I left the store I logged into my account and FOUND THE TRANSACTION she said she couldn’t find.
My reaction seems a bit extreme but in the moment I felt subtly attacked, will not be going back to this Verizon because she ruined that stores welcoming environment for me.

Absolutely Consistently Excellent Customer Service.
Add a line + i-​phone purchase, include a transfer from another vendor and from android; add to that, a separate conversion from Android to Apple: add to that an i-​pad Air 2 purchase (whew! all on different days in mid-​December), all facilitated expertly.
***Sabrina– Best contagious smile ever, amazingly patient and helpful
***Max– Very knowledgeable, no nonsense, and great conversion specialist
***Nestor– Very knowledgeable, and a great story teller.
***Jonathan-​great customer service and advice.
Everyone is so nice and helpful to a fault. There was no sales pressure, and all transactions were very easy.
Thanks much! Andrea

Roy is the absolute best! He was very reassuring and helpful when he helped switch us over from AT&T to Verizon. He handled everything in a fast manner and with really great customer service and communication. Roy was able to help again a few days later when I had a technical issue arise. I wish every service provider in the world had the brains, poise, professionalism and pace as Roy. Thank you!

If ya can’t beat ‘em, imitate ‘em.
I guess that that’s the mentality that Verizon’s looking to adopt — as this swanky new store feels very much reminiscent of the Apple Store that’s just a couple of shops down on Third Street.
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The place is beautiful and very easy to navigate. I like the illuminated red pathway an that you walk down immediately after entering the store. Overall, the store has a distinctly contemporary feel that feels quintessentially Santa Monica. You definitely can’t expect to find this same vibe at many other Verizon retailers.
Of course, this big emphasis on style would mean pretty much nothing if it wasn’t substantiated by strong customer service. Thankfully, you’ll find this at the Verizon Store too.
The workers here have a warm, friendly attitude that you probably won’t find at many other cellular retailers. And they’re helpful, too — we were assisted almost immediately after entering the store, and the entire process of dropping in to purchase a phone case took maybe five minutes at most. The staff member who helped us knew just what we were looking for and made our check-​out process a total breeze.
If only all Verizon stores could be this awesome…

Sabrina and Faith are Superstars of Store: Enough Said.
Last time I rolled into a Verizon Store it was the one on 26^th and Wilshire, where I got my first Iphone 5, and it was a nightmare. In fact every time I went in that store, it was the worst customer service, rude, arrogant and a take it or leave it attitude.
HOWEVER, VOILA, MAGIC, PRESTO, enter the Verizon Store on 3^rd St Promenade which I was dreading walking into on the busiest Day of the year on Black Friday, but much to my Surprise, my experience was one of joy and delight. I was greeted by a lovely lady named Sabrina, who instead of pawning me off to other reps in the store, actually took the time to listen to my concerns and what I wanted to accomplish, and within 30 minutes, had me well on my way to organizing some tasks I needed to get done, regarding backing up my Phone, not just pics, and videos and contacts, but Voice Mails. Text messages, etc.
2.5 years ago the Genius Store manager on 26^th and Wilshire location, told me, not just once, but 3 different times. that all my voice mails from my Samsung Brightside (which at the time was a Multi Media Text phone), would transfer over seamlessly/​perfectly onto my new Iphone 5. At this juncture in the story, My biggest fear happened, which was, valuable voice mails I had, on phone, from deceased relatives, and business deals, were lost forever with no chance of recovering.
That store did not take action of any sort to make it right, and offer any kind of discount or credit for misleading me, through this misery.
HOWEVER, the 3^rd St. Promenade store, was the complete opposite, so far, very attentive and PROACTIVE.
Since it was closing time, Sabrina said I should come back the next day to help me finish backing up my phone on my Laptop with Iunes, and do another back up with Verizon Cloud. She herself had lost messages and voice mails in the past of loved ones, so I was fortunate that she empathized with my fear, worry and situation of upgrading or switching phones, without first knowing all the «What if’s» in advance.
So Sabrina was a 10, took control, was quick, fast and smart.
Next Day Sat, I was supposed to get there at 10 am, but got there at noon, and Sabrina could not help me finish my tasks with Back up, but she was gracious enough to refer me to another superstar in the store named «Faith».
Like her name suggests, I had to trust and have faith in FAITH and she did not disappoint. She spent 1.5 hours helping me, and going outside the box, to make sure my experience was First Class all the way.
If management is reading this they should really recognize the expertise, empathy and skill that these 2 lovely ladies have.
In concluding, Sabrina and Faith were the Michael Jordan and Gretzky’s of the store.
2.5 years earlier, The Wilshire and 26^th store were like 7 year old Pee Wee Hockey Players learning how to put on skates for the first time.
Quick Fact from a Laymen perspective. Itunes, is Super Fast in Backing up your Phone, and transferring to new one.
Verizon Cloud if you have never backed up before is a bit of a nightmare and can take you 1 to 3 days depending on what you have on your phone.
Make sure you have a «If I would have known that in advance I would have never» list of things to know and ask before you upgrade your phone, or switch from Iphone 5 to Samsung or Samsung to Iphone 5, as things are not always so seamless and transparent.

My wife and I came in to upgrade our phones and plan a couple of months ago. An associate by the name of Faith has been taking good care of us since then. She has been terrific, professional and friendly. Thank you Faith !

Very nice store. Lot of cool and interactive things to do here. Although I didn’t buy anything, Jay and Julio helped me out a lot. Answered my questions showed me how I could control my locks, electrical outlets and security cameras all through my phone.

Transferred from ATT and it has made all the difference. I have had an amazing experience every time I have stepped into this store. The staff and management are excellent! David and Andy helped with my transfer and I am so thrilled to have worked with them and moved from ATT. I must say I lack patience and they were very quick at setting up my iPhone and contract all for the best price!

Max Epstein is a miracle worker. He got me into a brand new iPhone 6s Plus and a new iPad for the best deal possible as well as changed my phone and data plan for the better. He and his coworker (Lou?) also helped me to get setup for success well. The people in this store are extremely knowledgable, helpful, sincere and nice. I live in New York, but will come back again to know I’m getting the best customer service. I do business with these devices and appreciate the help tremendously.

Great looking store but when you walk in expect to be hounded by a bunch of salesmen.
They where standing on the door outside trying to drag customers in, last time I seen this behavior was at the fake clothes markets in Thailand 2012
I went with full intentions to buy the new iPhone and if they kept there mouths shut I 100% would of but instead they where trying hard to change my plan even after I told him all I wanted was the phone nothing else.
In side got even worse Pulling a pen and paper out trying going over stuff He even said he was doing me a favor haha
Bunch of slimy salesmen– I hated it No Thanks
I went to the Apple Store 1 block down where you know you can trust them 100% and got the phone no problem

This place is absolutely stunning inside. As one of their ‘destination’ locations they really put time into designing a state of the art store, hiring a firm called ‘sparxx’ to head the design.
Went to get an iPhone close to their closing time. Hadn’t backed up my previous phone because I’m an idiot and Michelle literally sat with me for two hours after the store was closed waiting for my phone to backup to iCloud. Further, she gave me trail mix while we waited.
Best Verizon store on earth. Goodbye.

Maira is like my mom– very nice and sweet. Very informative, helpful, and she will be the CEO of Verizon someday. Unfortunately, she can’t blow bubbles very well– but nobody is a ¹⁰⁄₁₀.

After getting jerked around by the Apple Store on 3^rd street for over an hour, I went to the Verizon store with less-​than-​high hopes. To be honest, I’ve never had great experiences with Verizon, especially trying to navigate upgrades and contracts (and eventually having to give up my grandfathered-​in unlimited data!), but this store was actually awesome. The two employees helping me were fantastic, and explained everything I wanted to know about my options re: my contract. The store is really cool on its own, and definitely looks like Verizon is making some progress from the dingy, crappy stores I used to have to go into when I needed a new phone. I can’t believe I actually had a better experience at a Verizon store than an Apple Store, but here we are! Easily 5 stars.

This place is flipping AMAZING!!! The staff takes the time to listen to your concerns and they work hard on meeting you half way. And it’s clean… even the bathroom!!! #WINNING I worked with George, Spencer, & David. Good job kids!

Amazing experience.
Michelle was so thoughtful and sweet when it came to picking out my iPhone 6. She made sure I got the best deal, and that I knew exactly what I was paying for (I’m new to purchasing big electronics on my own, so this was awesome.) She also helped me pick out all of my accessories, and was able to answer all of my questions.
I left feeling super happy with my purchases, and very grateful for such good help! Thanks, Michelle. :)

Best experience I have ever had in a Verizon store. I went in to buy a custom phone case and left with the case AND the Samsung gear watch I had been contemplating buying.
I wouldn’t normally Unilocal about spending money, but this is actually about the guy that helped me. Goes by Jack but his name tag says Chad. That was just one of the many ways he made me laugh during my hour long question/​purchase experience. I managed to insult his home state and he still helped me get the best deal on my purshase, Looked over my account, saved me some money there and explained my plane and how I can save money over the next few months.
At no point did I feel like I was going to have buyers remorse walking out. There were hi-​fives, laughing, jokes and it all remained professional. I felt like he was my friend and giving me advice rather than selling me something just to get a sell. I appreciated that a lot. I even complimented him on actually answering my questions rather than making me feel like I was asking him a state secret like I’ve felt at other stores in the past.
If my experience wasn’t great up to this point «Jack» ended on a high note by walking my friend and I to the front door like he was walking his friends to his front door. I was impressed and left really happy with what I bought rather than the dredded… «f*#k… did I really just spend that much money…“No bad feelings and still laughing about the experience.
Good times at the Verizon store on 3^rd Street promonade! Thanks Jack, your a cool dude.

On the onset, it seems like a great store. But don’t let the shiny exterior and Mac store type vibe fool you. I went in looking for a case for my new S5. After trying to ask 4 employees that walked past me for help, someone finally did stop. Then points me to a paltry selection of cases then tells me «You can get a custom one in less than 45 min.» Cool!
Not cool. I couldn’t get anyone to help me with this, then when someone does help she says, «oh we can only make cases for a iPhone 6 right now.»
So let’s just say, if you have an iPhone 6 and want an otter box or custom case, this place is awesome. For anything else, may I suggest
.

I went to the store because the one on Santa Monica Blvd takes too long. This store is modern and new. Looks like I am stepping into a movie set. I talked to Dayana and she got all of the accessories and my new tablet before I even got into the door. She was able to find some discounts that I was missing, which made me buy more things, Lol. She also found me two diet cokes even though the store doesn’t sell soda, which was great because I really needed one :). Great experience and am so excited to use my new devices.