Sur La Table

First, I have loved Sur la Table for years. But this location… not so much. I had a couple of bad experiences here and unfortunately, I have vowed never to return. In the last incident, I was shopping and had some items held. I was continuing to look around more, which irritated the salesperson. While I was looking around, I overheard her talk negatively about me to another employee — in front of a customer. The manager did apologize, but there was no excuse for their behavior. It just stuck with me as one of the worst examples of customer service that I have ever experienced. I do like their merchandise, but if I want to purchase something, I look online.

After today’s experience I can say without conviction that I really hate this place!!! I was trying to return a few items that we received for our wedding, unopened with a receipt. And they flat out said no. Because «it was out of the 60 day return time. And they don’t even carry those items at this time.» According to the clerk… Such b.s. Our wedding guests spent thousands at this P.O.S. store for our wedding registry! Only for them to treat us like sh*t when we tried to return some things we did not like. The thing that pisses me off the most is the fact that the items were bought in June and our wedding wasn’t even until August. So even if I would have tried to return them right away after receiving them, we would have missed the «60» day window to return!!! I filed a complaint online with their corporate office!!! This place is such a joke!!!

This is one of the nicer Kitchen stores we’ve been to. Plus, they have classes!
Their prices are generally standard «retail» but they do have specials that can yield remarkable discounts.
They also have a number of items that are hard to find at other stores. Such as Sous Vide machines and really high end appliances.
Even when the store is crowded, we’ve found the staff to be knowledgeable, helpful, and polite.
Keep in mind though that I believe they are on commission, so make sure that if a salesperson is a big help and you don’t buy on the 1^st visit, that you deal with them specifically when you return.
Over the years we’ve bought quite a few items at this Sur La Table. Including our Shun Kitchen Knives.
One of the really nice things about this store is they offer very nice cooking classes. Before we bought our knives, we took a knife skills class. Not only did we learn how to effortlessly mince, dice, brunoise, batonnet and julienne but we also got to try various manufacturer’s knives. That way we could choose a knife best suited to the way we used them, hand size, etc. Plus we got a discount on the knives of our choice.

Nice store with generally quality items. My wife purchased two things there recently that we already have in the kitchen that work just fine; but the Sur La Table flour sifter and apple corer were a fractional upgrade and thus worth buying 《— sarcastic comment.
Cool place to buy kitchen gadgets and other implements at no discount.

We really connected with Sur La Table this Holiday Season. It started with a tamale cooking class. In the couple of hours of the class we did learn from the teacher and other students but also gained an appreciation for the work that goes into making the tamales.
Realizing our mixer would not do the job we had a look around. This prompted more thinking and research at home. To our delight Sur La Table had great sales during the Holiday Season. We bought a new mixer at a great price that had the added bonus of powering the rollers and cutters for my fresh pasta making. And yes, we did do price checking elsewhere.
The staff was right there and very helpful and informative. There was no rush or pressure. It was a delight to shop there and have the well informed staff to help.

I wanted to surprise my boyfriend with something fun for our date night and was recommended the cooking classes at Sur La Table. I loved all the classes they offered but chose the «Date night– Passport to Italy». I ended up inviting another couple to join us as well. We had such an AMAZING time ! Our instructor, Jude, was so incredible and knowledgable. He made us feel so comfortable and made the class really fun. He explained everything really well and was able to answer so many questions for us. We were all so inspired so go home and continue cooking! We will definitely be coming back to many of the amazing classes they offer. I hope all the instructors are as amazing as Jude ! Thank you for making our date night so enjoyable ! You have some great people working there: D

Standard Sur La Table but this place also has cooking classes almost every day (I think this is a common occurrence at many of these Sur La Table’s).
You have everything that you need for cooking here, unless you’re some specialty cook.
Staff is super friendly and helpful, but all the places I’ve been to are. It’s very convenient too in Montgomery Village. Nice to have something like this within minutes.

I had a really strange customer experience yesterday (⁶⁄₂₆) at the Santa Rosa store. I was greeted straight away and asked for a cherry putter. The nice woman took me to the location and showed me this weird looking thing. I asked if they had the «old fashion» style. Another customer asked her a question and she immediately walks off to help her. What? Then she seems to sort of talk to me then walk to check out counter and start using the computer. Is she looking up something for me? No clue. Then she seems to pass me off to somebody else. OK, I think, maybe we are getting somewhere. Then nothing for a couple of minutes, so I guess I’m not being helped. Then somebody says they are trying to find the style that I want. Great, back on track. This person disappears, helping another customer? No clue. I’m about to walk out then another nice lady is trying to help me. Finally she decides the supposed 15 pitter that the computer is showing in stock must still be in a tote some where. She seems to be looking for them. OK, getting sort of fed up at this point. Finally she tells me she can’t find them, she can take my number. Yeah and how long does she expect me to wait until they decided to find them an hour, a day, a week? I walked out drove to HARDISTY’S. One person helped me, they had several to choose from and I left with my pitter.
This is not my first poor customer experience at this store, but it might be my last. Maybe they are only helpful if you’re spending lots of money? They couldn’t be bothered with me because I was only looking at a $ 14 item?

They really do stand behind their 100% return policy, without fuss. They’ve had to modify the policy a bit for kitchen appliances, but still it’s a great policy. This place is almost as dangerous for me as one of those real, old time neighborhood hardware stores.

Sur La Table is heaven for a cook. I’ve been in several of the chain’s locations, but my favorite is the Santa Rosa store.
This is a good store for finding the name brands of cookware and also seeing the quality brands with the Sur La Table name on them. I recently bought a fabulous set of store brand bakeware. Every pan is heavy and resists sticking. Look for the 9 piece set of bakeware with the Sur La Table brand name and you won’t be disappointed.
I’ve always found the staff to be very helpful and knowledgeable. There is never a shortage of employees willing to walk you to what you’re looking for and answer any questions you might have.

They have a great selection of kitchen items. If you are looking for a nice chef’s knife or a cutting board /​chopping block, this is your place.
Prices are on the higher end, but they do stock some very nice appliances.

Wow! I haven’t been here in years and now I remember why. This place is seriously ADDICITING, they type of addiction that dries your bank account dry! The people here are always so polite and knowledegeable. I could walk around for hours in this small store looking at all the different baking, utensils, spices and everything else this place has. It’s a bit on the pricer side when compared to places like Walmart or Target, but the quality you get here totally makes up for the price. If you shop smart they usually have some good deals. Right now they have some good sales on their Easter bakeware, doesn’t hurt to shop a year in advance and be prepared for next Easter right? I will have to create a secret savings account called «Sur La Table» for my guilty pleasures, yes, it’s that good :)

My wife loves this store. When ever we pass by she has to go in. Mostly we just wander around and play with all the gizmos.
She will occasionally end up buying something, but mostly not. Of all the places I’m forced to be stuck in, Sur La Table is one of my favorites…

Place has everything, and it is good quality. Best advice? Get into their computer, it helps them warranty things for you. And the folks are pretty knowledgeable about what they sell also.

This store is like Nordstrom’s for me… I love it, I dream about it, and I leave with all my money gone, but so happy.
They have a pretty small store, but it is jam packed with goodness! I got a gift certificate for Christmas, and found an amazing Truffle Oil with truffle pieces (big ones!) resting in the bottom! Best food purchase of my recent years!

I love this place. And can’t get here enough. I’m basically just popping on to say, well, I was inspired today that I had a book suggestion for everyone to buy. I mean, I lend it out and rarely get it back (I have to buy another original for someone to get my copy back) and I’m up to buy another and wondered, «Does Sur La Table have it?» No.
I threw up my hands in despair that I won’t be able to get this staple of a book from a favoritely frequented place but no loss. How simple was it to suggest it to the corporate book buyer in Seattle, WA?
Simple.
Just called the number I found in Google. Spoke with Kate who gave me her email. Sent her my book suggestion. And waaaahhhhh llllllaaaaaah.
She said she’d consider it. I love a corporation that is not convoluted. Yup, still a favorite turn to.
Oh and I found an item on the website (Black bodum 16 oz coffee press) that was 18 bucks. When I called the store, they admitted they were busy, but um is the 29.98 dollar one it. Um, no. Why is it so much more expensive? Oh it comes with an extra lid. Really? Double the price for an extra «free» lid. Buyer beware. They said they have what I was looking for and they’ll get back to me. I’m not knocking them, as they are busy. And they have ALWAYS called me back so undoubtedly they will. But come on, be aware that with corporations things DO get convoluted so price comparison shop before you commit. They will find it for you for cheaper. Just call ahead.
Oh yeah, and Mary is still one of the grandest things about Sur La Table in our area. I wish their corporate side knows that. Undoubtedly they do.
In case you were wondering about the book you should own as a cook:

Love this place! You can find cute kitchen ware. Friendly service.

I love Sur La Table! I could spend hours wandering around the floor looking at every single piece they sell. The colors in this store are vibrant and it makes you want to go home and cook a feast or bake something special. With the help our your recent purchases from this store, you’ll be able to. Competitive pricing and a great location. You can also sign up for some cooking glasses here or watch demonstration. Go inside and take a look!

I love this store! I could wander around and stare at all the beautiful pieces of bake-​ware, glasses, pans, appliances, etc all day! The service here is very friendly though I will admit not always the most knowledgeable. They supply the best in kitchen items with a better selection than anywhere else in Santa Rosa. They offer knife sharpening, cooking classes, book signings and more on a seasonal basis. If you are looking for a present for someone who likes to cook or entertain this is your store!