The UPS Store

The cost of sending a box of medicinals «Next Day Air» to my sick daughter in college was astounding! But I choked and paid for it anyway. I knew I could count on UPS. I requested an e-​mail upon delivery, which was guaranteed by 1:30pm on a Saturday. At 2pm on said Saturday, I began to worry and tracked my parcel. «Incorrect address» was the message I found concerning the delivery. It’s a college dorm. How could it be incorrect?
I called and Rick said he’d look into the situation. By end of day, I was getting a bit steamed. I went to the store to find out what was going on. All Rick could find out was that UPS would try again on Monday. What was my daughter supposed to do until then?
The package was finally delivered on Monday. As it turns out, there was a new driver on the route and he didn’t know how to deliver to the college. Maybe some training needs to be done there, eh?
Rick was very nice about the whole thing. He refunded the entire amount because I didn’t receive the service I paid for. I really appreciated that. UPS dropped the ball, but the service I received in the store was very nice.

I went in with 2 packages boxed and ready to go. There were 2 people in front of me. The lady who was being helped by the only person behind the counter had 3 packages and was packing and taping them at the scale, holding the line up for all others. I waited 20 minutes while she finished her turn. While waiting, the line of customers in the store rose to 9 people. When it was my turn, I asked the clerk why she couldn’t have the lady who was not ready, to stand aside while she helped those of us who were. She answered, «She had already started her transaction». Unacceptable !!! Meanwhile, her co-​worker had been helping one person the entire time with something else in front of the store, I do not know what. Needless to say, I was steaming mad, but kept my cool. In the future, I will definitely find an alternative to using this store, which I have used with good service in the past on many occasions, but this was ridiculous.

I’ve had reasonably good experiences there until recently. This time was with the «Owner/​Notary». As someone else noted a year ago, the explanation on the insurance was less than clear. The very first thing the owner said (this is verbatim) was, «I can’t guarantee it will get there.» It took 5 minutes of clarifying questions to get that he was explaining that because they didn’t pack the item, they would not guarantee that the insurance would be paid if the item was damaged in transit. Their staff packing/​repacking items is a service I’ve never heard of before but which now is available [for an extra charge, of course]. Presumably, one would be paying for all new packaging material and their time at inflated rates. I would not go there again unless it was an emergency. The UPS Store on College Ave near G&G is much better.

Convenient location. Sticker shock when sending certified + return receipt. Usually $ 6 — $ 6.50 at the Post Office, $ 10 @ UPS + the 49 cent stamp that costs 80 cents at UPS. But it beats standing in line at the Post Office at lunch.

Location is close to home and the staff is very friendly and helpful. I will continue to use UPS as my shipper.

All the employees are the friendliest. I had to ship china to New York to my sister not only did it arrive in perfect shape it didn’t cost me and arm and an leg. I would recommend using them for any kind of shipping. they also had the customer service every time I come in they are always happy and smiling.

Dropped off a bunch of wrapped Christmas gifts on Dec 17^th at this location. Paid over $ 200 for them to be delivered by Christmas. Not only did they never make it by Christmas… UPS lost the entire shipment — and here is the worst part, the package was not lost in transit. It NEVER LEFT THE STORE.
I left the gifts at the store, paid $ 200, and the gifts never even made it out of the store. When I approached the store to remedy the situation they were unfriendly, not helpful — told me the owners were out of town and that they had no idea where the package was and would NOT be issuing a refund because «UPS handled that, and they weren’t UPS.»
That makes zero sense. Their customer service lines say its the store’s responsibility, and the store says its not their fault. Regardless they should have issued a refund on the spot because I paid for 3 day air shipping and 10 days later the package is completely LOST!
STAY AWAY. All I know is they never even put my gifts on the truck… hmmm wonder where they went then!!!

Well lets see… not sure if it was the loud, obnoxious, unprofessional, frat boy, «hey what can i do for ya» blast I got as walked in the door… or the up charge for a 8″ piece of clear tape to seal my tiny box… but either way… this will be my last time going here… EVER.
Update: 12÷24÷13: For Rick the owner of this store’s, apologetic response to my clearly frustrated review. I’ll be giving this place another shot and update my review if necessary.

I’ve used this place for shipping a few times and have never encountered any problems. Recently, I had a complex notary request. Other notaries around Santa Rosa couldn’t help me, but Richard at this UPS Store knew exactly what I needed and took care of it in less than 5 minutes. Even though it’s not the most convenient location for me, I’ll go here next time I need a notary.

The employees here are not trust worthy. I have been lied to several times. While in the process of getting documentation to add someone to my mailbox, I asked several times during a two month period if there was any mail on hold for this person. I was told every time, «No we have no mail on hold for her.» After finally getting the paperwork needed to add the person to my box, they handed over mail on hold for her. One which they have been holding for two weeks. Another time i was waiting for mail delivery on a Saturday, was told they arrive around 12 on Saturday. i came back at 12 no mail delivery, that wasn’t the problem. Since they closed at at 2 I waited for an hour and a half to see if the mail truck came, they never showed up. I didn’t see one arrive, I sat in front of the door in my car and saw no one ever show up. So it was near closing time, I asked the clerk about the mail and she snaps at me and says, «all the mail is out!», when I knew for a fact it didn’t come. Uh just tell the truth. You can’t trust what comes out of their mouth. So if you want trust do no rent a box here.