Michael H Brown, DDS

I gave a 3 star rating because I’m conflicted. The dentistry aspect of Michael H. Brown, DDS is very, very good. Very friendly, warm, honest and thorough is what I found them to be. My problem was when a dental emergency came up for someone else and my son’s appointment needed to be changed to accommodate the emergency. It was not the fact that someone else needed immediate attention that caused the problem, but how the receptionist at the office handled it. She claimed to have called us «several times» to talk to us about changing the appointment when in reality she called our cell once and home phone once. Since it was over a year ago I don’t even remember if a message was left (but I’ll say there was on our cell phone), the message was not changing the appointment but an inquiry if it could be changed. We never spoke to anyone at the office about it because we didn’t get the message until late at night. Well, my (then teenaged) son walked down to the office for his scheduled appointment and the receptionist LIED to him telling him she had spoken to me and we changed his appointment. I will reiterate, it is NOT the fact that someone else needed immediate attention which causes me to give this lower rating. Nor is it the quality of care we received from the dentists and their wonderful team over there. It is the fact that the receptionist LIED to my son about his mother and NEVER apologized. Others from the office did call and try to smoothe things over, but the one who lied NEVER called OR apologized. This lie really turned me off to this dental office. It’s sad and disappointing because we think they are fine dentists and we were so glad to have (finally) found someone who met our needs and was close to home. However, a lying receptionist causes concern and the integrity of the office was compromised in how it was (or wasn’t depending how you look at it) handled. So, back to square one.

To cut to the point, I highly recommend dr’s Brown, I had/​have some really terrible fillings from town centre dental that failed within 4 years. I met the Dr’s in a professional capacity before coming to them for my own dentistry. I don’t carry insurance and paid out of pocket, the value of work was well worth the charges and I feel their pricing was fair and their workmanship was outstanding.
I say Dr’s because the practice is owned by a husband and wife who are both dentists. This means they are not part of a dental group and have less morale hazard to over prescribe. My opinion is they are almost too nice, they genuinely care about their customers and their work, and dr mike seemed pained to give me the bad news.
My failing fillings left some substantial decay, and my original dentist had somehow ignored a tooth that needs a root canal, I had specifically asked that dentist why my tooth was dis colored and he ignored it. Yet dr brown knew well ahead of time what was up. The staff was great, the anesthetics actually worked! And the work provided was some of the best and most gentle work I have experienced. I highly recommend them.

I was in a desperate situation with an extreme toothache, and ended up here and found the best Dentist in the county. He not only helped me with an affordable price when I had no dental insurance, but provided the most competent dental service I have ever received. It turned out I was in a very dangerous situation with my infection and he provided immediate service and relief. I came in without an appointment and he brought me back immediately, without even filling in the paperwork. This dentist is amazing.