Lakeshore Lodging Inc

We stayed at the Lakeside Cottage this past weekend. The house is beautiful — in good condition with nice furnishings, and slept 8 comfortably. And the view is amazing — ideal for watching sunsets over the lake.
That said, there were some issues that did lead to us not having an ideal visit:
* Standard Check-​in and Check-​out times are very inconvenient — Check-​in is at 4PM and check-​out is at 10am. Early Check-​in/​Late Check-​Out is available, but for an additional $ 50 each.
* When we arrived at the house we realized that there were no sheets or pillowcases provided for the futons or pull out couch. We called the rental office who let us know they’d «try to look in to it» and give us a call back. They never called back, however an hour later a gentleman did deliver clean sheets and pillowcases to us.
* The toilet on the upper floor does not flush well, you must hold the handle down for a long time to get anything to go down.
* All of the «clean» glasses in the cupboards were filthy, with caked/​dried on lipstick and even finger prints from the last users. We had to re-​wash all dishes before being able to use them.
* And the worst incident occurred on our last morning there. Sewage backed up in to the upper floor shower, WHILE one of the ladies was showering — Covering her feet in sewage and sewer water. It was disgusting. I phoned the emergency phone number for the rental agency and got a voicemail recording. I left a voicemail letting them know what happened, and it was a half hour before the rental office returned our call, letting us know they’d send someone out to check for water damage. A woman arrived about 30 – 45 minutes later, looked at both bathrooms for water damage, and left, not cleaning anything.
Obviously, things happen that are beyond the rental agencies control, however I feel that how they handle the situation is what counts. Unfortunately the rental agency was not apologetic for sewage backing up in the shower, and seemed more concerned with there being water damage rather than our experience. We enjoyed most of our visit here, but unfortunately the last few hours of it, despite the late check-​out, outweigh the good experience. We would not rent with this company again based on how they handled the situation.

We rented a place for the weekend. The pilot light on the heater went out and we smelled gas. We called the emergency line and left a message at 7:00 pm. We did not get a call back. If we hadn’t figured out how to shut the gas off, we wouldn’t have been able to stay there if we hadn’t figured it out. Not to mention the property could potentially start on fire. Called again the next day to tell them it was turned off and still no call back. We will not rent from them again.

We received accomodations at 818 Golfview. I think the accomodations were excellent. However, the only part that I did not like was the fact that the checkin crew gave us the wrong keys for the house that we rented initially, so we had to drive all the way back to get the keys. Also, be warned that you need to get the keys before 6pm as their office closes by then.
Also, if you are driving from Chicago to Michigan, the time changes to an hour ahead so keep that in mind when you are obtaining your keys.