Ross Dress for Less

The worst experience ever! I’m so upset I left the store crying. First off, I’ve spent thousands of dollars at Ross and hundreds at this store and each time I just get the worst service. I have an 8 month old I carry around. The ladies at the fitting room see I am struggling carrying my items to them. They want me to hang each one on their stupid counting rack. The least they could do is grab them and put them on the rack for me. So I dropped some of them cuz I was having a hard time holding my son and the clothes. When I go to try on the clothes most of them had rips tears and stains. The manager allows the selling of trash? Goodwill has better quality. I ask an employee a question and she turns around and walks away completely ignoring me. So rude!
Now I’m at the register. I have the nicest cashier named Regi. He even offers me a discount on a bleach stained rug. Apparently there’s no escaping messed up products. Because I can’t take the cart outside the store he said he would watch my stuff while I get the car and park in front. I left my son with a/​c on and cars locked in car 2 ft away from me. The 2 cashier ladies are totally judging me. Bitches! You could have offered to help me pack my car instead of criticizing me. They even criticized Regi for giving me a 20% discount on a rug with a bleach stain! Fuck you and this store. It used to be really bad here. Oh wait it still is. Ross corporate you need to hire more people or pay your employees more. They are sooo unhappy they treat their customers poorly. Either allow the carts to go outside or provide better service for people who are unable to carry all their stuff. Every other store in town does it. Why not here?
–ripped clothes
–tarnished products
–disgruntled employees
–bad return policy
–carts do not go outside

Very poor customer service from cashier. (female) poor way of handling how to direct a paying customer to another cashier because she didn’t want to be bothered. If I could rate 0 stars I would.

Well organized, clean, and a larger sized Ross. They advertisa their dress event, but there was slim pickins for us PLUS SIZE women, I did find a navy blue cover up for a casual dress I found at the Vegas Ross. Service was good. Reginald was the cashier, and announced to everyone in the line behind me, that if they remove the hangers and place them on the bars conveniently by the line, the line would move faster. I’m all for efficiency, but that’s their job. Ijs.

I personally like this location because it’s not only very conveniently located to my home but it’s also got nice long hours unlike other locations. It tends to be open later, especially during the holiday times.
I come here quite often and know the staff are usually friendly and hospitable. I’ve never had any complaints. All Ross’ are usually a HIT or MISS, so going in and not having expectations always helps. I go there frequently to check if they have supra shoes, Nike branded items, toiletries or good sports gear. I’ve found great deals on clothing from time to time, great bike accessories, décor, household items & kitchen goods. Check and call prior to your visit to see when their shipment days are. They will usually have a lot of new merchandise to shop from on the receiving days. It’s always an adventure shopping at any Ross. That’s just the nature of these types of discount stores.

This Ross is pretty big in comparison to the Valencia one. It’s also full of more stuff, in general, and they have a lot of clearance items, generally speaking. Service is always very friendly, too. We’ve gone twice so far (albeit late at night), and it hasn’t been crowded at all. I prefer this one to the Valencia location, so far. I just feel like they have more variety and more goods in general.

I love shopping at Ross and have found very good deals on shoes, colognes and perfumes here. But the reason for only a 3 stars rating, is the ever shrinking men’s clothing department at this location. What use to be a great selection of shirts and pants is now very limited. So way less frequent visits now for this man.

Holy rudeness from not only the cashier Kristal but the Manager on Duty Stephanie was worse. After trying to get my mothers issue resolved as we were walking out the store I heard them talking badly about us. what happened to customer service nowadays or how about waiting until we actually can’t you talk you ish. don’t worry bout it ladies I already reached out to corporate and there are other people who needs jobs more than you do that have way better attitudes. try being humble. sheesh!!!

Not the cleanest or best stocked Ross I’ve shopped in, but it’s close to where I live.
Need a hat to keep the ever burning hot sun off my head. Since I was getting a haircut next door I stopped in. Found a Panama style hat with a fair sized brim for $ 8.99 which same one at Target is close to $ 20.00.
Place is still a mess so not giving more stars.

There is something for the penny pinchers here. Designer duds for a fraction of the price on retail. However some prices are the same as retail like bedroom sets and luggage sets. What to buy here is kid’s clothes – very affordable, toys will be a perfect birthday gift. Clothes are the same prices. Their clearance is not so bad, it’s a very tempting to buy. Shoes are almost the same price as retail and so is bags. Clothes are made from poor to moderate materials. They sell also cookies to sunscreen at a very reasonable price. There is security here so, that is reassuring with a pick pockets and shoplifters. Associates are helpful when you need i. They don’t go beyond what’s necessary. Dress rooms are clean.
Overall, you will like this store… as long you don’t compare it to Macy’s, you will be fine.

Worst customer service. The lady at the fitting room was so rude and so cold! I couldn’t believe it. I will not be returning. Ever.

A little fed up with wasting time buying a pair of shoes only to come home and realize I have to return it because they like to put sticky price stickers on the INSIDE of the shoe, (genuine leather insoles) which leave a sticky residue. So my choices are: wear a sticky shoe that sticks to the bottom of my foot, leave the pricetag on the shoe, or try washing GENUINE leather with GOO GONE. No thanks to all the above!

I really love to shop at Ross. Nothing like finding designer clothes for a fraction of the price. However, this location has a very poor selection in every department. For being in Valencia I would expect a better variety.
Customer service is fine and there are always enough cashiers open during busy times. Parking is never an issue since there is plenty of lot parking available.
My wife has more fun at this store than I do. Thank god for smart phones and video games!

Can someone say designers for a bargain? Love this place!

Messy, not shopping heaven, no service

Probably the most organized Ross I’ve been to in my life!

As a guy I absolutely hate shopping. I hate it even more when I have to search for things and cant find sizes, etc. But I deal with it at Ross because I refuse to pay full price for clothes…

Well I have to say that I am truly impressed!!! I hate Ross and Marshalls because the stores usually look like they have been looted during a riot but not here.
Everything is organized and in order, unlike the valley locations. I have to admit that when my wife says she wants to go to Ross or Marshalls, I have more anxiety then that of sitting in the dentists chair getting my tooth drilled for a root canal!!! Not here though. This place really changed my perspective on discount stores but I will still avoid the valley locations because they really suck (mostly because of the customers!).
From now on when my wife wants to go to Ross, I will gladly go!

Men stay in the car or home! Give your wife the check book and watch game. I’m all for saving money but I hate standing around looking a shit I don’t need, but they do. Yes my wife give this store five stars.
Dear Lord please open a gun or fishing store next to Ross. I’ll be good! ;)

I’ve been shopping at Ross for years and have been in their stores all across the country — some good, and some not so good. This Ross, however, gets the prize as the worst I’ve ever been in.
The first time I went, I selected a few things and went to checkout. The line had at least 15 people in it, and there was only one checker. They finally opened a second checkout, just as I was walking past it. I stepped into line and the checker told me to get to the back, as the people waiting in the other line were ahead of me. Fair enough, I suppose, but no one else had even gotten to the other checkstand, and I only had a couple of things. I ended up leaving without buying.
I decided to give them another chance, and noticed when I got into the store, the line was once again long. I thought that perhaps it would be shorter by the time I was ready to leave, but it turned out that there was a problem with the computers, and they were only accepting cash. Once again, I left without buying anything.
The third time is the charm, I thought, and I gave Ross one more chance. This time, the lines were even longer.
In short, the store is unorganized, dirty, and poorly-​staffed. I’d have to agree it is a slum. This is one store worth avoiding.

Don’t get me wrong, I am all about bargain shopping but this place is a slum. I don’t think I have ever been here when it was not a picked over disaster area. I have seriously been in street markets in developing countries that were cleaner and better organized. I once witnessed a fist fight erupt between two women (at least I think they were women) over a piece of clothing. Tonight a woman, whose platinum blonde hair was fashioned into a helmet, almost burst a vein because I accidentally walked in front of her in line. I did get a nice set of shower curtain hooks but I felt like I needed to shower after I left the store.