The Home Depot

I needed to rent a van to pick up a sectional I bought off of Craigslist. I have never had such an excellent experience renting anywhere as I did last night at the Saugus Home Depot. I have been moving five children in and out of colleges and in and out of apartments for twenty years. This was the easiest, fastest, most courteous and efficient rental I have ever experienced. The reason was the employee, Ariana. From my initial phone call requesting pricing, and availability to the rental paperwork and to the return later in the evening, I have never had any rental go so quickly and smoothly. And on top of that she was polite AND friendly!

Customer experience is nothing special. Fine if you know exactly what you need, and where to find it. Very underwhelming if you need help.

I was there last night staff was very helpful especially alissa hope i spelled it right she went way out of her way to help me get a halloween item I wanted for my husband very sweet very pleased thank you

DO NOT BUY CARPET FROM HOME DEPOT!!!
They contract the installation out to incompetent companies.
Then they are NO HELP at all when the install people do a horrible job.
They came too late for first appt, even though we told them no work was allowed after 5 in condo. So they had to reschedule.
Then they installed our carpets and ruined our walls and did nothing to fix it.
They said they were sending someone out to fix the walls and when they got to our house they didn’t fix them!
It’s been nothing but awful dealing with both Home Depot and the rug company. ACS American Carpet South.
DON’T DO IT!!!

I phoned Home Depot in Saugus the night before a big snow storm and also during the busy Christmas shopping period. I had a question regarding a recent purchase I made in appliances and a man answered the phone by the name of Tom. He was very patient, calm, knowledgeable and answered all my questions. I never felt rushed. He said the store was very busy due to the impending storm but remained focused and attentive to my questions. Thank you Tom!

Let me first say that as a small business owner I make it my policy to never leave a bad review for a business, rather to voice my concern to the owner or manager and have my issue resolved that way. The problem I am having at my local Home Depot in Saugus is that their manager is a complete ass. So I’m hoping that seeing bad reviews for this location might cause the cooperate offices to take a look at who they have managing their stores. I’ve literally spent thousands upon thousands of dollars at this store and every single time I need to return something they give me a hard time. Tonight it was a toilet. I bought a new toilet, got it home and it was smashed in the box. So I bring it in for an exchange and have to argue with them over it? I wasn’t even asking for the money back (although I should have and taken it straight to Lowes), I just wanted to exchange the thing. The lady at the register said they can’t take back anything that’s not in resell-​able condition. I’m sorry then you shouldn’t have sold it to me smashed and broken! I’m not even sure that the manager knows what their return policy is since I’ve asked him twice and he’s such an arrogant, cocky jerk he just walks away and doesn’t bother to answer.
Home Depot: Hire a manager that appreciates his job cares about the people that are keeping him employed, the customers!
Until you do, I’ll be shopping at Lowes.

I’ve been here a few times and just the experience isnt great. I asked two ladies regarding what I was seeking and they point. Sorry, it wasnt busy and they were just talking so sorry to inturpt… lol
I’ve have returned several times for keys that dont work!!!
ALL SET WITH HOME DEPOT, IM A LOWES CUSTOMER ALL THE WAY.

This Home Depot is a wreck very few things are where they are supposed to be and god forbid you ask for help from their employees.
At Most Home Depots you cant go 2 minutes without being asked if you need help at this disorganized mess not only have I yet to meet an employee that actually knows where anything is and somehow also seem upset that I can’t find said item.
They don’t have anything but self check out and they don’t actually ever have someone staffing it and turn off the self check out machines when no one is staffing the self check out so you will have to search for an employee who will tell you its not their job and is very angry they have to help you find the person who’s job it is.
I haven’t been to the Lowes around the corner yet but I think its time to give it them a try.

Employees are rude and condescending. Try renting a truck from this place and they act like they are doing YOU a favor. If you only rent trucks to people buying things from the store on the weekend, WRITE IT IN YOUR OFFICIAL POLICY.
Its been three times now that I’ve gone to this place and been given a hard time about renting a truck even though I had all of the necessary documents.
By the way, Friday is a weekDAY.
Lowes will get every bit of my business from now on.

I found that it took a while to get someone over to cut the keys I needed. it does have a large paint color selection but confusing when it comes to picking out which paint to choose. So I passed I will head to Lowes they are very helpful.

I’m a chick. And this is a Home Depot I’m reviewing. I don’t think I’ve even stepped foot inside this particular one, so take my review for what it’s worth. Usually, I just sit in the car and wait while the hubs runs inside to get «stuff» that he so desperately needs for yet another home-​improvement project. And he usually spends about triple the amount of promised time in there, so clearly this one either has everything he needs and he is giddy like a kid in a candy store, or it doesn’t have what he needs and he’s running around like a headless chicken looking for the exact thing he needs.
Either way, I don’t really care because I don’t ask. I just want him to hurry up and finish. Woah, a «that’s what she said» just popped in my head. Raff raff raff.

Not the largest Home Depot in the area; others have a larger selection. However, you’ll find most items as per typical HD’s everywhere. That means they’ll have «almost» everything on your shopping list. Expect to pay top dollar too!