Tideline Marine Group

Thank you so much for a memory which will not soon be forgotten. My mother has been waxing poetic about this adventure for two days straight.
I had family in town and wanted to give them a unique experience. Our ride from Pier 40 to The Trident and back was all that and more. Think of all the positive words in the book because that is what it was. Unforgettable and seamless. Charlie, the owner, returned all of my annoying phone calls while I was setting this up and our captain, Mike went out of his way to make our trip special. If you want to have a different perspective on S.F. do this you will not soon forget it.
I received two confirmation emails the day before our trip at different times as I didn’t get on line to receive the first. After confirming I received an email from the owner and a return phone call. I do not understand the negative review that was posted here as I got three return confirmations. If you are really worried about it, call. They got right back to me.
Thank you so much, I will telling everyone what a fabulous and memorable trip we had.

Imagine you are me. Someone who prepaid for a water taxi from Pier 40 to Jack London Square after a rock concert because our transportation options were very limited between San Francisco and Oakland due to a BART maintenance shutdown. I wanted the evening to go off without a hitch and I wanted to avoid Bay Bridge traffic, so I arranged for a water taxi to take us home. I PAID for the water taxi on September 3. I CONFIRMED with Tideline on September 4 that I would be at the designated location at the pre-​arranged time. I even mentioned while I was confirming that I was attending the Billy Joel concert at AT&T Park. After we arrived at the concert venue on September 5, I started receiving phone calls from an Unidentified Caller. (Turns out that the caller was Tideline telling me I needed to confirm my reservation immediately or they were canceling my water taxi.) I had no way of knowing that without listening to the voice mails. I received 4 calls and two voice mails between 7:00 and 7:30PM. I tried to listen to the voice mails but could not hear them because I was at a rock concert and there was no quiet location available where I could listen to messages. I had no way of knowing it was Tideline that was calling. We enjoyed the concert, but ended up leaving before it was over so we could be sure to meet our water taxi on time. We arrived at Pier 40 ten minutes before our designated time to find a water taxi there, but it was not ours. It was one going to Marin. We were told ours wasn’t coming, that it had been canceled, and that they would be refunding me my money. It was too late to catch another ferry. Ferry service had stopped for the night. How would you feel if you were stranded in downtown San Francisco at 11PM with no idea how to get home? It was very difficult and expensive to find alternate transportation home at that late hour. I complained to Tideline the next day via email (September 6), they apologized and assured me they «had dealt with things on their end» and would refund me my money as soon as possible. They also said they would give us free two passenger RoundTrips if I decided to ride with them in the future. (For the record, based on my awful experience, I do not plan to ride with them again.) I waited two weeks for my refund, but never received it. I finally got tired of waiting, so I filed a transaction dispute with my credit card provider. I’m letting the bank deal with them. All very disappointing.

Tideline Water taxi was fabulous. Took it twice and both times were great. Michael was especially accommodating and took the time to stop when we wanted to take pictures. Five star staff, five star experience. We will definitely take it again. Beats traffic across the bay any day.

Amazing service! We rented a boat for a private sail on the Bay after our wedding ceremony, our guests loved it and the crew was great! Highly recommended!

My husband has never been to Angel Island, the «other guys» referred me to Tideline Marine when they couldn’t accommodate us. Glad we did. On time, excellent customer service from beginning to end. Paul was right there as he said he would be. I would use them again and hope have them show us the bay next time we are down.

They were fast, easy to book and were very courteous when we were on board. It was nice to have a confirmation text about the reservation. Would have been nice to have a text about an hour to 30 minutes before arrival updating with exact ETA– as on the water minor delays do happen when it’s busy and it would have eased my anxiety. But they got us to our destination with time to spare and it was a really enjoyable way to get to see the bay and get where we were going.
I will definitely use Tideline again next time I need a ride around the bay to make the day a little more special.

What a great service! We rang up Tideline when we discovered the 2 hour wait to get on to the ferry to get back to SF from Sausalito, after biking over the Golden Gate. They met us at a nearby pier, loaded us (4 adults, 2 kids), our 4 bikes, including 2 tandems, aboard and whisked us across the bay as the sun set. Depositing us on the pier right by Hayes St. and pointing out fun sights to our kids along the way, including a close up view of the Sea Lions on the end of one of the piers as we pulled in to be dropped off. This was one of the highlights of our trip. They said they take reservations, and what a treat it was to have these pleasant guys end our day instead of a grueling 2 hour wait for the ferry complete with children melting down! It wasn’t cheap (@160.00 total, 110.00 base fare for up to 4 people, 15.00 ea per extra person and 5.00 ea for each bike) But since we were about to pay 66.00 for the ferry, it was @ 100.00 extra. And instead of standing in that line, that was probably the best 100.00 extra we have spent on this trip. Highly, highly recommend.

I was lucky enough to have this amazing company give me a boat ride to Angel Island where I received a surprise prosposal. The guys who drove the boat were so personable, were really flexible on time, and took a ton of pics of our special moment. The boat was a really smooth ride, was clean and is the ONLY way to travel around the bay.

Outstanding service! We had visitors from Paris and wanted to give them a special tour of the bay. Tideline delivered! Taylor and crew were very professional and yet very personable with our guests. They took time to take us through the gate so that we could take some fabulous photos. They took us to Sausalito and the group got ice cream and more photos.
This is a wonderful addition to San Francisco!

Five stars. Fast, courteous and on-​time.
Note: Expect them to call you a couple of hours in advance to confirm the reservation, even if you called them the night before and confirmed it. Makes sense.

BEST DATE IDEA EVER.
This guy I’ve seen for a couple dates asked if I wanted to go from SF to Sausalito with him in a boat taxi. I didn’t even know what a boat taxi was, so when I got there and saw the boat («boat limo» would be a better description) I couldn’t believe it was so lovely. The first thing I did on the little deck at the back of the boat, was make my date dance with me. :P
Taylor, the founder of the company, was really cool. And the rest of the staff was so friendly, they chatted with us while we boated around the bay. As a custom service, we were able to ask them to stop and point out parts of the SF bay area for us, on the way to get drinks at a water-​side restaurant in Sausalito, something amazing and romantic you could never do on a ferry.
I asked where they take passengers, and they even do runs to Angel Island during the weekdays, when the ferries shut down. The prices are higher than the ferries if you’re riding alone or with just one other person, but for how nice the boat was, it seemed very reasonable, and it gets cheap for groups. Plus, imagine a trip to Angel Island when you have the whole island to yourself! I’m definitely going to do this the next chance I get.
Note to the guys out there: I’m still dating this dude so take your lady or even your business associates for a ride — you won’t regret it. I don’t! ;)

I needed a unique idea to make our wedding anniversary this year special. Having just heard about Tideline, I thought I would give it a shot as an interesting way for my wife and I to arrive for our dinner reservation near the ferry building. We were blown away by the punctuality and general professionalism of the Tideline group. Taylor, our captain, was extremely welcoming and left us feeling much more like guests aboard his boat and less like a fare through a typical on-​demand taxi service. Speaking of the boat; it seemed brand-​new, fast and allowed for a smooth (and splash-​free) ride from the Hyde Street pier over to the ferry building. It really is a special way to get from point A to point B while enjoying a gorgeous perspective of the city that you likely don’t get to see very often.