Catnip n Biscuits

I brought my dog to be boarded at catnip-​n-​biscuits over the weekend as my usual place was booked and this place was not, even with short notice around the holiday. When I walked in to drop my dog and again to pickup there was not warmth or rapport. The staff greeted me but without a smile.
When I dropped him the staff announced I needed to bring food to them or they would go buy food and charge me a $ 20 fee for getting the food. This was not disclosed in the multiple conversations I had with Courtney while setting up the reservation. I told her this and she shrugged.
On pickup the dog was supposed to be bathed and groomed. The groomer called and told me my dog was ready for pickup. I came to pickup and found he was groomed exactly opposite of my verbal and written instructions and opposite of what a typical cut is for the breed (springer, shave the body/​head, leave the fringe). I asked why he was cut opposite of what I had written down. The girl who brought my dog out went to get the groomer to answer. The groomer, Jenna came out inflamed and aggravated. She raised her voice at me, she was angry that she did not know about the written instructions. She was just generally angry and aggressive. She royally messed up my dogs cut, offered no apology for the misunderstanding and finished by yelling «don’t come back» as I walked out. She did refund my payment.
Hair regrows, my goodwill towards this company will not.

Just picked up my dog from here — it was her second grooming session here. I have to agree with other posters that the front desk staff is not the most friendly or attentive. they are just sort of there and if you wait to be waited on then you’ll stand there for quite some time before someone helps you.
The groomer is very nice and if I were to return it would only be because of her. However, with that being said … this was my dogs second groom here and I was asked to drop her off between 8am and 9am. I dropped her off at 9am … was checked in only after waiting at least 15 minutes while one employee helped a customer and two other employees just seemed to sit at the desks located behind the checkin counter staring at their computer screens … with no acknowledgement of waiting customers … no good morning … no f’off … nothing … oh and there was one employee who was watching a TV on the left side of the checkin area who seemed to be taking a video-​traning class on how to care for animals in a daycare setting … so self-​guided training at best … probably not the best training …
I was called by the facility just after 3:30pm and told I could pick up my dog. I picked her up around 4:15pm … and I noticed when the groomer brought her out that her back legs seemed a bit damp … the groomer had commented that she didn’t like her legs brushed so I assumed that maybe they had just not brushed out her back legs …
After getting into my car and driving out onto Skidaway I noticed the smell of urine … I reached over and touched my dogs back legs … and both of her hind legs and her bottom and belly were soaked in urine … Now … I would expect this from say … PetSMart … but they only keep your dogs under 2 – 3 hours so typically no need to walk the dog for potty breaks … however, when my dog is there from 9am-​4pm I would expect her to be allowed to go potty somewhere other than on her freshly groomed coat … what’s the point in the groom at this point?
I did call the facility back and spoke with a young lady who answered the phone and she was cordial when I explained that I had just left and that my dog’s rear end and legs and belly were soaked in urine … she indicated that they typically DO take the dogs out for a walk to ensure this doesn’t happen but she said obviously today that didn’t happen … she apologized and that was it … I would have at least liked to have been offered a complimentary bath and brush …
After all … I had to come home and bathe my poor dog again … so the $ 54 groom I had that day was pretty much a waste.

This place is great! We were staying in Savannah for the weekend (from out of state), and our little doggie had a blast while we were off enjoying the city. They have certain rules in place for good reason, and I was highly impressed by their customer service and high level of care for the pets I saw the staff interact with. The webcams are such a cool feature, too!

I’ve been bringing my two dogs to daycare. Good things about this place, they get the job done, meaning my pups stay safe, are well cared for, and they come home tired.
What I’ve noticed they don’t do or have is: zero people skills, don’t expect to get great customer service or get any communication on how their business is run or how they do things, I only get information when I have to ask specific questions.
I hope this place improves on their customer service because I understand the difference between treating my dogs great and treating ‘us’ great, but most customers dont separate the two, to them, it’s either overall good service, or overall bad service. Don’t get me wrong, they are nice, but customer service doesn’t only include being nice when I drop and pick up my dogs. They definitely don’t go the extra step to explain WHAT they are doing behind those closed doors unless you prod them for it.

Don’t be fooled (as I was) by the information and pictures on the website. I am an out-​of-​state tourist and wanted a place to leave our dog so I could spend the day shopping and eating in Savannah. I was not happy with their rule that 8:00 am was the latest drop-​off time and 5:00pm was the earliest pick up time, but I accepted these hours in order to have good care for my dog. I also made arrangements for him to have a bath, and I was told that he would be taken out for a walk three times during his stay. I also learned that a day of boarding, cash price is $ 20.00, with extra cost for bathing. So off I went to enjoy the day while my dog was being well cared for.
I arrived for pick up of my dog at 4:59 pm and sat in my car for a couple of minutes so that I could be sure that I was following the rules. When I saw my dog, I realized he had not been bathed and the kennel pad that I sent with him was soaked with urine. No explanation was given by the «tech» as to why my dog had not been bathed, in fact, he seemed not to know that had even been on the schedule. Then he handed me the soaked kennel pad. I was very upset by this because my dog is fully trained to go outside, and I can’t imagine the stress he was under to have used it on his pad. It made me wonder if he had been taken outside at all.
The tech was not authorized to take money, so the next day I spoke to the manager over the phone. Excuses but no apology were made for the terrible service, much less trauma my dog went through. And to top it off, I was informed that the service was $ 25.00, not the $ 20.00 I had been quoted. Of course, a check is going out to them for $ 25.00, because unlike these people, I do play by the rules and I hold myself to a standard that requires that I do what I say I am going to do.
If I could have given a rating of zero, I would have done so.

Note that my review was about the medical concern/​safety of my pet and their response didn’t address that but rather was rude and abrasive. No wonder the only reviews online are negative ones!

I left our cat and dog but mostly our cat. The cat was well treated and can be view by a cam.

This place is aweful and will not be returning. I wouldn’t trust them with my dog ever again.
They nickel and dime you for every little thing, and they’re not freindly about it at all.
They don’t allow your dog to «play» with other dogs unless you pay more money while boarding. So the rich dogs get to play while the poor dogs sit in cages. Really humane…
I took my dog there 3 times, bc i had to go out of town, and they charged me extra money to get my dog back until the next day because i had scheduled a different pick up time, even though they were still open when i came to get her. Only so that they could make more money off of me.