Creative Approach

Awesome! High quality vinyl graphics and expert installation. Great communication, competitive prices, all around fantastic job!

Locals look out. I hate to give a negative post but I’ve had terrible luck with this company. Used this business over the last 4 yrs and have had some great product come out of their shop, but have also had issues with quite a few things. The biggest problem I now have is the offensive service received from the owner. I have never been sent a proof for any past project or a question regarding layout confusion or pixelation. This might solve more problems, and friends I know who use them for larger businesses get proofs without having asked for them, but maybe because I’m only small fries I’m getting the shaft? It’s MY money down the drain and is 3x more expensive than elsewhere. I help run a small business and need quite a bit of printing. I love local businesses but I’m tired of getting treated poorly when I don’t know everything about setting up files, etc. So, the frustration comes in when I mention to the owner that the latest project was printed incorrectly (½ upside down) and ask if there’s a way for me to work with him to remedy this. He sends two sentences stating that if I wanted it done correctly I should have asked for it that way… but the files I sent were correct and the printing was incorrect. I responded in that regard, that I was trying to tell them that it was wrong and the next response stated that they’d need to see proof of the mistake and that I shouldn’t have accepted it if it was wrong. BOTH times stating it being my fault without question. That is really offensive to me, and I do not need to be treated poorly even if I were to be wrong. I do not think it is my fault because I trusted their product and did not look closely enough before leaving the store. So, next time I should search the product meticulously just to have them again tell me that it’s my fault it is wrong (as with past projects) and eat the money? Worst service. I am no customer service wizard but I know to treat people and customers with respect and admit when I’m wrong. Can’t use them anymore. So frustrating. Maybe I could get all of the money back from projects they’ve done improperly and blamed on me in the past, too? Oy. Positives, they have friendly staff and when they tell you you’re wrong and need to pay for their mistakes they do it with a smile. They are now going to refund me as they note their mistake, but at the cost of making a paying customer feel really small. NOT WORTH IT.

This business has always been just completely awesome. Has always had good quality, understood what kind of job I wanted done, AMAZING customer service, and has always been accommodating and helpful. They are up-​to-​date on technology, and have always treated me with utmost respect. Even when I come in with files that aren’t right. THIS IS THE PLACE TO PRINT IN DOWNTOWN SAVANNAH. I have been a repeat customer for almost three years and I will continue to come here when my alternative is Image.

The best place in Savannah.
The students that come in here with POORLY setup files and no idea how to print, usually leave crappy reviews.
I was a student and NOW I am a business owner. Relying on Creative approach for the last 3 years on my printing needs. They have put me on the map thanks to quality products and the best price.
They can help out when you are in a pinch!

I am not a graphic designer or a SCAD student. I know very little about printing and design. I used Creative Approach for my small business post card mailings and business cards. I then had Travis handle all printing for my daughter’s wedding. The wedding order included save the dates, invitations, reply cards, menus, place cards, programs and even signs for the reception location. It was all perfectly coordinated and beautiful. On both the business and the wedding orders he made excellent suggestions on the design as well as paper and evelope selections. My orders were always handled with patience and a smile.
I won’t go anywhere else!

How I miss you so. In all my years of printing, I miss this place the most.
Travis and his staff are some of the best in the world. I’ve watched them bail so many people out of a jam (literally) with genuine sincerity and empathy. For an environment that sees chaos and deadlines as often as this one, you should wait till you venture outside of the Savannah bubble and witness the exact same scenarios go half as smoothly and half as pleasantly.
My advice: enjoy and use this place as much as you can as often as you can. They deserve your business and you deserve their service! They know this industry and can work with people through every level of design and production.

I’m a Graphic Design student at SCAD. So I’m mostly looking for a place that I can get my projects printed well, at a good price. This place is actually my last resort place to print at. I’ve been here a handful of times but most of the time I try to avoid coming here. They’re really expensive, and the customer service is pretty bad most of the time. Travis IS nice, but I’ve only really had him help me maybe once or twice. Maybe I’ve only been there when they have the not-​so-​great employees working or something…
I’ve always had to wait a really long time for someone to come print my stuff, even when they aren’t busy. It IS really like they ignore you or try to avoid coming up to you for as long as they can. And they are often kinda patronizing and snobby. The prints are nice but almost every time, when I try to get something printed double-​sided, it doesn’t line up. And it’s not like I don’t know what I’m doing; I’m a graphic design senior.
If you have means of getting out there, go to Office Max. Sure, their employees aren’t as knowledgeable as the guys at Creative so you need to have your files set up perfectly and ready to go right when you get there, but they’re MUCH cheaper and they offer SCAD student discounts. Plus, their prints are good AND line up almost perfectly if you get them double-​sided!

The absolute worst. The only thing «creative» about this print shop is the way they do business. You walk into the shop and no one greets you. You are expected to know that you should approach a computer and just open your files. Then, if you manage to catch the attention of one of the employees, they will roll their eyes as they ask you questions about paper that you don’t understand. However, this is pretty irrelevant because the employees here are highly skilled in the art of avoiding eye contact and pretty much all contact with potential human customers in general. After a half an hour with my PDF’s open and ready to print, someone finally graced me with their presence and began the printing process. My final project of which I had worked over 40 hours on, was then sent to a printer named «Shelby». Isn’t that cute? They name the printers with quirky girls names! My prints were then shoved into my face, after which I noticed they were completly wrong in the coloring. I knew what was coming, and I was right– I creatively approached the guy who was (seemingly forced) helping me. I showed him the awful prints and, as expected, he tried to blame the bad colors on something I did. However, I was prepared and reiterated that I had saved it correctly as a PDF, used cmyk, and blah blah blah. THEN he said «well Phyllis is actually our best color printer» So I’m thinking, if Phyllis is so much better why was it not printed on «her» to begin with. Well, the reason is even more ridiculous than the inanimate object’s name: he didn’t print my important project on the best color printer because the downside to Phyllis is that she leaves dirty prints randomly on the page from previous jobs. Hmm. This is a professional place of printing business? And I was expected to pay HOW MUCH for this terrible representation of my work? Simply put: the hands down worst print shop AND customer service in savannah.

Travis and his staff at Creative Approach are all seasoned pros in the printing/​copying/​graphic design game and most are SCAD alumni or students and thus know the parameters of producing printed work for SCAD projects. Many of the customers here are, not surprisingly, SCAD students getting school projects done where printing is required. However, the vast array of processes and jobs Creative Approach can offer extends well beyond what SCAD students require and I’m sure they’ve established a large and loyal following of local business clients, too.
Most importantly to me, any time I came in with anything to get done Travis or someone else was there who could speak to me as a graphic designer in the language of graphic design. They understood what I needed because they understand the underlying art and business of design. Travis is also very patient and as other reviewers have noted, he will stand with a SCAD student (or any client) and not only help them get exactly the printed results they want, but suggest alternative approaches. Coming to Creative Approach, even to have something printed out, is not just like walking into a typical print shop but is like dealing one on one with a graphic designer.
In example, I once had a fine art print I wanted printed and the yellow in the print looked a little off. .. I didn’t really mind it but Travis noticed and said «Mike, I think we can do better. .. can you wait and let me try a couple different things?». With some work, he turned out an even better print for me. This man is dedicated to seeing that every print, every job, that leaves his business is exactly how the customer wants it and the best his company can provide. There was another time when Creative Approach did a large job for a SCAD department at the last minute and Travis and a couple other staff members stayed beyond closing time to complete the job at no extra cost. They never complained either, although none of the fact that the job ran over its alotted time was their fault. You can tell these people love their work and they want you to love your results when you come into Creative Approach.

I went there first, and they closed early. I had one small Illustrator file to print for a submission that I needed that evening. My fault for waiting until the last minute but: I had a class at Gulfstream that got out at 4:30 on a Thursday, went straight to Creative Approach and got there at about 10 till 5 (they close at 5). As I tried to open the door, they were standing inside behind the locked door, completely ignoring me. I will not bother trying to return.

I’ve been in Graphic Design and Advertising Design for four years now at SCAD. Creative approach is the *only* place I’ll go to get prints.
They won me over my first year when I was trying to print on specific stock. Several other print shops in town told me it was impossible, that no one would be able to. Creative Approach said «let’s try it» and it turned out spectacularly.
They know what they’re doing, Travis is frankly amazing at his job. He’ll let you know what you can do at home next time to make each successive visit more smooth and easy on everyone involved.
Their prices are much more competitive to FedEx and OfficeMax than most people assume, for several sizes Creative Approach is cheaper, and you can be sure you’ll be getting better quality prints from more knowledgeable workers.

I went in for the first time the other day and I saw the employees of Creative Approach helping freshman set up their documents to get the best quality printing out of their work, I saw them working hard to make sure that each project was printed at the highest quality. Even when people were so rude to them, they took it like champs and helped the customers through their frustrations! I was very impressed not only with their customer service, but their fun-​loving attitudes that never got in way of their work. You can tell the manager really loves his work and his heart is in printing…
Great Job Creative!
I highly recommend EVERYONE use Creative Approach! SCAD students, residents of Savannah, Business owners, marketing directors, and tourists should use Creative Approach for their printing needs!