H&M

On a non-​holiday Monday morning at H&M, the store was organized, cluster-​free, and being cleaned (the employees from the cleaning company were sweeping and vacuuming).
I personally think that H&M has pretty liberal return/​exchange policy: thirty (30) days for refund with a receipt or a proof of purchase. Otherwise, without any receipt or proof of purchase, there will be a merchandise credit issued at the current selling price for the merchandise he/​she wishes to return or exchange.
As many reviews have mentioned, retailers like H&M or in that nature are crowded, busy, and perhaps under-​staffed on the weekends. If you’re a frequent shopper at H&M, coming back to exchange for something else you like is probably not a problem since there is going to be new, fresh items coming in on a daily basis.
I’m very glad that you can shop at H&
²⁴⁄₇ for those who don’t live nearby a mall that features H&M.
I found lots of H&M items appropriate for companies that abide «business causal» dress code. The company that I work for specifically allows a solid black, gray, or blue top with a pair of black trousers or ultra dark denim blue straight-​leg jeans for all genders, while ladies can have an option of wearing a black skirt, black dress, or blue dress at or beyond the knee length. I can find many stylish pieces here without encountering much difficulty.
In terms of customer service, I will have to speak from someone who has had experience at managing a store similar to this. Many of the sales associates are «raw,» or I should say «green» and «young» as the euphemism. Yes, they need to learn how to humbly deal with a return without giving any attitude! However, leaving a negative Unilocal review doesn’t effectively help the management in the store know how the team is doing. Here’s my recommendation: ask for a manager, or a manager on duty, respectfully address the issue without having your emotion getting your way, and hopefully together both parties can work out a solution to the problem.
This particular H&M is quite large: with two (2) floors featuring woman’s on the second floor and men’s/children’s on the first. I discovered that men’s «small» size isn’t running true on men’s sizing standard. In other words, if I need some uni-​sex, boyfriend-​style shirts in versions colors, I will go straight to the men’s department.
I’m an occasional browser at H&M. Pay attention on their clearance racks. I’ve scored some good deals in the past.

The one star is for the poor customer service only. In this economy and the state of retail being so challenging, it astounds me at the customer service in so many of these types of places is so poor. My wife and I will not step foot inside this store again and will spend our retail $$$ elswhere!
My wife had bought quite a few items online and as H&M’s policy states you can return in a store. We recieved the package in the afternoon and returned with original bags and receipts the same day. So as some of the stuff did not fit we went to return here.
The long lines at checkout on a Friday night with only 2 cashiers checking people out. After 15 minutes a staff member comes to report no lines downstairs, so we go down and the morose cashier who should really work somewhere where she doesn’t have to deal with people calls us over. My wife who is über polite smiles and says we need to return some merchandise we got today, she hands over the receipt and the cashier asked is something wrong with the clothing and my wife replied no but it was too big for her. Then the cashier checks the reciept carefully as if we were criminals and curtly said swipe your card for the refund without even passing us a glance. Then she just places the receipt for the refund on the counter without even saying that’s all or thank you. My wife asked her is that it are we done? She replied without looking up uh huh! My wife then said thank you, have a good evening and the cashier never even glanced up or responded.

I was looking for tops but found a skirt in the sale section that was priced at $ 3 with armed sticker and I figured it was a steal. I brought it to the only line open, stood in line for a while because the line was 5 people deep, finally get up to the line and put my items on the counter the sales associate :7234 finally got to the item that was tagged $ 3 and it rang up as $ 5. She started picking off the sticker and said this tag was tampered with and is tagged wrong and gave me a look like I stuck the sticker on there! I said well let’s check because there was another skirt and I grabbed it and saw that it was $ 5 and I was completely fine with that. So I told her I would still take it. She went on to say «yea we get people who try to tamper with tags for better prices» giving me another look as if I did it! I have never felt so terribly treated by someone working in a store! I had no problem paying $ 2 more for a cute item but after this treatment I will be going to other stores and other h & m locations

My wife and i went there today and while my wife was trying out some of the shoes something poke her foot when we looked at it the safety alarm pins was pinned on the sole of the shoe, her foot bled a little but she was fine so we decided to go to a sales associate to inform them about so no one will get hurt next time we calmy walked and informed the associate and told what happened. Funny thing is the small mexican was so arrogant in answering us like its not supposed to be there and like she doesn’t care at all that we reported it to her attention. She can even barely speak english so why do you guys hire people like that? Rude small mexican lady who can barely speak english who cant interact with a customer. Please make good choices when hiring h&m. Wow h&m checked ur store again and same douchebag still there with an attitude awsome work management u guys clearly dont care about ur customers. Man her attitude is still or rather upgraded to being more f##k uped

I tried to contact someone at a local store, you can’t and have no way to talk to anyone at local store. unreal God forbid if you lost or left something in the store. You are screwed, never heard of such a thing.

Love their clothes, but don’t bother asking for help from the staff.
Every time I look for something that I know they have but moved to another spot (because there is no way they sold all that stock in one day), they always tell me «Whatever we have out is all we have.»
Which is not helpful and is not a proper answer to my question. («I saw this item yesterday but looks like it was moved. Do you know where it is now?»

So I have a slight obsession with H&M…ook, a huge obsession! I obsessed with their clothes going on sale for $ 5!!! They have amazing clearance and sales, but OOOO that line! I have said, «eff these clothes» and left because the line was way too long, with their three registers open. But if you do get stuck in a long line, there’s usually no one in their men’s section, so ring up there!
They have a huge selection of womens, mens, plus, maternity, and kids clothes! And of course jewelry, shoes and other accessories. I would for sure come here during the week in the morning so you do get caught in the hustle and bustle. Also check out the website… Ive been ordering a ton of stuff online, for cheaper and shipping is only 5.95!!!

This store is seriously understaffed. I’m not a huge fan of H&M in the first place, but am always willing to keep trying a store to see if they have anything special that catches my eye. The clothing is comparable for what you expect in terms of price.
My beef revolves around the fact that they never have enough staff, and what few staff they do have look stressed and annoyed to have to work there. I’ve been in the store from a dead weekday evening to Black Friday, and the place is often messy, not recovered properly, missing proper sizes, hard to find staff if you need help and lastly, the long lines are chronic.
Honestly, fans of H and M are better off shopping online versus visiting this madhouse. I’ve been enough times to write it off as not worth the few dollars savings for the constant frustration one must suffer to endure this store.

I agree with Candice… they have the LONGEST LINES EVER. And stupidly so. They have enough people working, at one point even enough people AT the registers. But they weren’t checking people out… they were folding clothes. WHAT?! The last time I went I had things in hand, and decided to put them back because I didn’t want to wait. It was rude. And uncalled for.
Besides the odd service, they are hit or miss for me. Sometimes I can find an arm full of clothes that I want. Other times I walk away with nothing. Some things are really well priced. Others are way OVER priced. I’m torn. I keep going back to see if things change… but so far no. I’m not a mall shopper to begin with… and this stores just validates why I feel that way.

I ABSOLUTELY LOVE H&M! I find great deals for both my self and my son!
The cashiers are friendly and staff is always helpful. Although, the check out line does always seem quite long! But I always come to shop at H&M!

I go back and forth on H & M. Sometimes I do manage to find some amazing values on fashionable clothing. But for the most part, if you are a guy, it’s more likely you’ll come out of H & M empty handed. The men’s section seems to get smaller and smaller every season. And a lot of what they sell is modified-​ghetto wear. Some decent selections in the higher-​priced categories, but for that I can go elsewhere.

People have already covered the basics in other reviews – inexpensive, long lines, confusing sizing system, great variety. Things you might not know from other reviews:
–My husband loves shopping here for undershirts, of all things.
–My favorite skirt is from here.
–Their shoes tend to be kind of ugly.
–The selection of baby clothes is not very good. You can get your basics, like neutral colored onesies and sleepers, and that’s about it besides maybe one or two accent items. You can by no means clothe your child full time from this store. It is nice if you want a $ 5 swimsuit for your kid, though, and you don’t mind having only two choices.
–The staff is very hit or miss.
–So is the maternity section.
–The changing rooms are pretty roomy.
–You’re out of luck if you are short and want a pair of pants here, unless you are willing to pay $ 10 to hem $ 20 pants.
Bottom line, I like but don’t love this place and will probably keep coming as long as they keep making cute stuff that fits me.

I don’t go to H&M Schaumburg often, but when I do, I always get caught in the longest line ever.
Last straw.
No, seriously. I’ve NEVER come here and not had to wait in a line that wraps around the store. It’s like going to a Best Buy on Black Friday but less sales and more chaos. You’d think they were giving something away, but no. With 2 floors of goods in stock, you’d think they’d have more than 4 registers open. The line on the second floor is always looping around the store on the second level and creeping at a snails pace and the line on the first floor has no direction or system, and because the racks of belts and scarves and crap go right up to it, it’s hard to determine where the line formation should be, and with no direction from the store, staff or signage, what is meant to be one line turns into 4 different lines of people surrounding accessory racks trying to converge into one and everyone thinking they deserve to be first because they think were they first or because they think the direction their line formed from was the correct one. It ain’t right.
If you want to purchase something here, be sure you’ve made arrangements with your funeral coordinator first, because by the time you get to the register you might just be old enough to need one.

H&M is awesome! I was a bit skeptical before going in for the first time because I’m not usually a big fan of cheaply made, cheaply priced clothes.
In general I’ve only come across nice workers here. Except for one experience in which I was in a line literally 20 people long with one person manning the register, and another girl folding clothes at the register behind her. The girl behind must have been a manager from what I heard of her on her headset and at one point told us we could go to the register downstairs to pay… Which prompted no one to move as we were at the upper level register closest to the door. Who wants to trek all the way downstairs into the unknown wait after waiting for so long? Why she didn’t just open up a second register confused and baffled us all.
Anyways, H&M has surprisingly cute clothes at great prices. True, they aren’t the best quality but they aren’t the cheapest either. H&M has made me a fan now and I’ll be hitting them up more regularly.

Since my semester of study abroad, I’ve made Euro-​chic not only a goal but a lifestyle. I love fun, flirty clothing with embroidery and the occasional form-​fitting dress. Top it all off with a scarf, some gypsy-​inspired earrings or a cute pair of sun glasses and I’m golden.
While I realize this store is comparably cheaper than other places, often times the regular price can be out of my wallet range. Enter their huge semi-​annual sales. I practically bought a new wardrobe for $ 80!

If you go into H & M with the correct expectations, you’ll leave a happy consumer.
1. These clothes really aren’t made to last for more than one or two seasons if you wear them often. Thus, they’re priced accordingly.
2. Because said garments are inexpensive, a lot of people shop here. Expect crowds, chaos and long lines on weekends and during the holidays.
3. Leave your ego at the door because these clothes are sized small, European-​style. I wear a size 4 in skirts and dresses and have to go up to a 6 here. Shirts, for me, are pretty spot-​on. Pants… well, you may find yourself going up two sizes! So, don’t take it personally.
I found this particular location to be far less crowded than the downtown locations, with no wait for the dressing room on this particular Wednesday and only two people in front of me when checking out. And I walked out with 3 shirts, a scarf, a push-​up bra and an über-​fancy, sexy, hip-​huggin’ skirt all for $ 108 including tax. Who said that being fashionable has to be expensive?

Great place for fashionable clothes that you will only wear a few times. Prices to match.
This last time I was a bit confused, I walked in, took a look around and say to my teen «Since when do they carry Granny clothes?». «Mom this is what the kids are wearing my school».
Ah.
Silly me and so unfashionable as I really am not interested in chiffon and monochromatic flower prints.
However, I did find a pair of faux leather pants for Halloween (score) and a few good scarves for the cool weather in Miami in the winter.
2 Scarves, an adorable jacket for my girl, a pair of pants and all less than $ 100? Nice deal.

We don’t have one in Miami so I was pretty stoked to come in here — picked me up a few shirts, a scarf and a hat for the price I would have for a shirt elsewhere — I’ve never owned H&M clothing so let’s see how they hold up.
Very pleased with the selection, you can a full wardrobe here ranging from hipster to regular casual clothing, and the service was pretty cool — I am a fan so far, unless the clothes fall appart after the first wash.

H&M has a decent selection of merchandise, especially in the 2^nd floor area where I shop for clothes for work. It’s tough, though, to find clothes that fit if you’re in your mid 20s+ and are an «average» size. (I’m 5’10″ and 160 lbs, and have to wear a 12 or 14 in tops… most sizes stop there.) Much of the quality isn’t the best; probably a step above Forever 21.
My biggest complaints are signage errors and TERRIBLE customer service. The last teenage cashier («C») I dealt with was simply rude to me, even though there were clearly some discrepancies between signage and product placement. I had to talk with her and 2 other associates before I requested a manager, who finally took the time to NOT be rude and treat me like a patron. That’s 15 minutes of my life I will never get back.
H&M is good if you are super petite, want some cheap clothes, and you don’t care about improper signage and poor customer service.

I never went into H&M cause I thought it was expensive… the place pretty much looks like Express or New York and Company from the outside. H&M, however, has insanely cheap clothes and it is well worth it, unlike stores like Discovery.
I get a lot of my work clothes here because tops and pants are basic and they don’t have a lot of crazy designs. Clothes look clean cut, tops come in many different colors, clothes fit nicely, etc. The accessories are cheap as well – knecklaces run around $ 5 – cheaper than Claires!
So any place that can get me 3 sweaters, 2 knecklaces, and 1 dress – and all business attire – for $ 100 is a keeper in my book!