Jerry’s Collision Center

This place was phenomenal! The service I received was above and beyond what I expected! My brand new car was in an accident and Jerrys fought my insurance company to get all new parts for my car instead of refurbished parts. Dave, at Jerrys, was in constant communication with me prior to my car being fixed and during the repair. They arranged my rental for me and had the rental car delivered there for me; they even ensured the rental car had similar safety features as my car (4wd). The body work that was done to my car looks fantastic! When I picked my car, after the repair, my car had been detailed inside and out! I would HIGHLY Recommend Jerrys Collision Center!

Like many of you, I am pretty particular when it comes to the upkeep of my vehicle. Let’s just say, I put the hyphen in anal-​retentive when it comes to my car. ;)
Over the years, I have taken my cars to Jerry’s for everything from a scratch to major repairs. I am forever grateful for their patience and expertise in explaining what needs to be done and answering any questions.
The individuals at Jerry’s Collision Center are committed to making sure that you are satisfied with the repair of your car. They take great pride in their work, as well they should.
While none of us looks forward to a trip to the repair shop, if you take your car to Jerry’s, they will put your mind at ease about the repair process.

Had my Toyota Tundra in at Jerry’s after I had someone hit me. Let me tell you Jerry’s Collision Center I would recommend it to anyone. The staff is so friendly and accommodating, Kevin goes out of his way to help you & made me feel like family, the facility is state-​of-​the-​art for a body shop compared to some of the scary places you see out there. I would get a phone call a few days a week from Kevin giving me updates about what the progress was. They are on top of everything! My truck now looks bran new, they cleaned the outside and inside. What else can I say, if you need your vehicle fixed I would highly recommend Jerry’s Collision Center, Kevin thank you for everything!
Sincerely,
Guy Wroblewski

I have to say that i would not recommend this place to anybody! I had the absolute worst experience with this shop. I have an acura rsx and i needed about $ 6,000 in repairs basically a new hood, fenders, front bumper, and headlights. First of all the manager David Arvidson had horrible customer service and is very rude. My car was in the shop for more than two months and David only called me once and never bothered to call again making me reaching out to call him just to find out the progress of my car. My car was in there for about two months and i did not hear from them for a whole month straight. Finally when i got my car back i was happy with the work but was not satisfied with dave at all. I left and drove my vehicle to work and as soon as i get there i notice one of my wheels has a lot of curb damage! My wheels were aftermarket and expensive! They brand new and were not damaged at all before i dropped it off with them so that damage happened while it was at jerrys. There is no doubt in my mind that this happened here because i certainly did not do that. I immediately called David and he told me to bring it by the next morning. When i arrived and showed him he told me that there was no way it happened there and that i was a liar trying to scam him to get money out of him. He offended me. I am an honest customer that gave them a $ 6000 and after he has his money he calls me a liar and cannot fix the damage they did. I sat there and argued with him and i couldn’t believe the way he talked to one of his customers. Til this day he has not fixed my wheel and nothing was resolved he didn’t care and walked away from me. I tried to contact the owner and he refused to give me his information or allow me to contact him. I really wish the owner knew what kind of person he has running his business. I am in the automotive industry and i will make sure to not recommend this place to anybody. They couldn’t even put in all the bulbs on my new headlights! They only put in my low/​high beams and the turn signals leaving 4 bulbs out even after paying them $ 6,000. Point is stay away! My review and the persons above review should be enough to do so!

I hate to write a negative review, but after my experience, I cannot recommend anyone get their car repaired at Jerry’s.
In January of 2006, my Jetta was in a serious accident requiring almost $ 13,000 in front end repairs. During the repair process, Jerry’s managers: Repeatedly failed to call me at promised times for updates. I would contact them over and over trying to get an update on my car. When I finally reached someone they would respond they needed to call me back in a week with an update. Even when I started scheduling «phone appointment» (getting a commitment that I would hear from them on X date by X time in the afternoon) they literally never once followed through. This left me to once again hunt them down.
Jerry’s was unable & unwilling to commit to even a rough date when my car would be repaired. Part of why I was calling was to find out when it would be done. Two of the dates I did finally drag out of them were off (as in it took longer) by 3 and 2 weeks respectively.
Managers at Jerry’s did not respond to my messages. I only got a call back once during the over three month repair period.
I utilized Jerry’s on the recommendation of my insurance company. Their work is supposedly covered by a 100% guarantee warranty. Despite this, Jerry’s has been unwilling to correct two relatively minor problems with the repairs, saying they are not responsible for them. Somehow during the repair process my stereo volume knob was exposed to a chemical that has make it gooey & in small piece glob off. When I brought this concern up to Jerry’s staff, they completely dismissed me, ignoring my comments and refusing to even look at it. Additionally, since the accident, one of the windows is not tracking correctly. They swear this is not their responsibility despite this problem clearly being related to the accident. (It didn’t exist before.) During my last conversation with them, a Jerry’s manager informed me I would have to pay them myself if they try to fix it. For the many thousands of dollars they made on the repair of my car. I am disgusted they refuse to address two inexpensive & minor repairs.
The only reason Jerry’s gets two stars instead of one is they did manage to correctly repair the mechanical components of my car and it runs fine. For the hassle I had with them, save your money, sanity & time. Go somewhere else.