McDonald’s

This particular McD’s never seems to get the order right, as many others have posted. Even something as simple as a Diet Coke comes out wrong most of the time. I can tell the difference between diet & regular (my blood sugar can tell the difference too). Tonight a man who identified himself as the Manager was extremely rude when we wanted credit for the wrong drink. Better get with it McD’s, you stink at this location compared to other McD’s. Sounds like a new Manager is needed. Does anyone care about the «customer experience»?

My order was simple and specific… and here’s how it went: 1 small hot, 1 lemon, 1 sugar, 2 honey packets…
Order taker: we don’t have honey…
Me: I get the same thing every day here and I get honey every single day. Are you out?
Order taker: are you sure you’re not thinking of honey mustard?
Who the heck puts honey mustard in their tea? This is a whole new level of incompetence! Additionally many of their staff are incredibly abrupt and rude! The only reason I have ever come back is that they are right around the corner. 99% of the time, the order is incorrect or missing something and it’s usually something critical!
If there was a negative stars rating, I would assign it! I am at this location at least once per day and it’s maddening to have to deal with this stuff! This is the generation that will run the world in the next 10 — 15 years… and I’m scared!

Place was not busy, but a LOT of employees standing around… could have been cleaning to help get rid of the amount of fruit flies found… will not be returning to this location.

Visited today around 11 am. I’m probably being generous giving this location 2 stars. The restaurant was filthy. The service was terrible. The people working behind the counter didn’t seem to know or care what was going on. They all seemed liked they didn’t want to be there and the communication they did have seemed forced without any eye contact. Even though this location is close, I’ll think twice about coming here again.

Place was meh compared to other McDonalds, they are a bit too rushy even though there was only 2 people in the store, they also didn’t give me any napkins with my to go order, do I have to pay for those too now? Lol
Food was the same as usual I had 2 hash browns and 2 sausage mcmuffins
I rarely ever go eat McDonalds just cuase there is always more around, but nothing was open early in the morning so that’s why I got McDonalds

Rachel B. I’m with you 9 out of 10 times order is incorrect!
Here is today’s wrong order (served by a manager of all people also.) ordered sausage biscuit with add on cheese. Hashbrown and large coke zero
What I got: bacon egg cheese biscuit medium Coke hashbrown that was cold. She insisted that was large coke zero even though I know it’s not.
I drove home and immediately took survey and let them know they are horrible at orders and customer service. I then called to tell them and (6) attempts. No answer.
Other mishaps
Order (2) chocolate chip cookies
Got (1) oatmeal instead
Order (2) chocolate chip cookies
Got cookie bag with no cookies
Ordered quarter pounder meal
Got mc double
Ordered chocolate milkshake
Got vanilla milkshake
IM DONE with this place!
Anyone else experiencing this at this location lately?

Employee didn’t throw honey mustard packs at us when requested. Still amazing. Five stars.

The food is McDonald’s quality, so whatever you want to think of it is up to you.
My complaint is for other things:
1. False advertisement: They advertised Transformer toy for Happy Meal in the restaurant and what my son received was Electro character from Spiderman from 6 MONTHS ago. When I complained, they said that’s all they have. My son already have 3 of the same exact toy from 6 MONTHS ago.
2. Customer service: They messed up and they told us to just come back later to buy another happy meal when they have the Transformer toy. Talk about refusing to take responsibilities!
3. Corporate: Since I couldn’t get resolution from the store, I escalated to corporate and all I received was a generic apology reply that was probably generated by a software. When I tried to reply to the email, they auto replied they didn’t use the email address for communication. Talk about refusing to provide customer service!
This company has turned for the worst. One of the worst I’ve experienced in my life. And it’s particularly disturbing after I’ve received so many great service from other companies like Starbucks, Chipotle, Taco Bell, Boston Market, etc.

Just left there…1245 on a monday… not extremely busy drive thru at least… there was an issue with the order no biggie they didnt add a wrap we ordered after telling the girl at the windown the manager came up (we didnt ask for one) she apologized and said she wpuld fix it. We ezpected to have to pay for the wrap they forgot but awesomely she didnt and she gave us a card for a free meal next time and extra apple pies! Thats winning in my book.

They didn’t have large fries… Are you kidding me! Maybe its a sign to not be such a fat loser but at least be nice about it and give me free stuff. I won’t be back there’s other places with Large Fries I can go to at 11pm that will be nicer.

I am very sad when I come here today, first time in many months I have been here and first time inside ever. As I entered the restaurant, the entrance (between the outside and inside doors) smelled HORRID. Then as I entered, it still smelled but not as strong. It was disgusting. I then had to wait 4 minutes until someone would take my order, there was no one in front of me. And another 4 minutes for my food.
This is absolutely the worst service speed wise I have ever had at a McDonalds when there was no one in line in the restaurant (it was 3 pm…). And to top it off, when the one manager realized I was waiting, she yelled to the back of the store to get the cashier back up here. Yelling is very off putting.
The Fish Sandwich I had today was not as crispy as usual and had less tartar sauce than I would have liked but I was in a hurry and was not willing to wait another 4 minutes to get a sandwich.
I did forget to get water, so I went back up only to have to stand at the counter another minute before someone acknowledged me. This was by far the worst meal I have had at a McDonald’s to date.
Also note the furniture, mind you this is a fairly newly remodeled place, is cracked and all beat up already.

Now, before you think I’m crazy for writing this much about a fricken McDonald’s, hold on. I’ve mentioned before that I usually don’t like reviewing chains. Especially McDonalds. But my exceptions are if they have really good service or really bad service. This particular location happens to be really, really, REALLY bad service. They get my order wrong 9 times out of 10 when I go here and the employees are just plain rude. I’m don’t get mad easily, but these people here really just get under my skin.
Example 1. I’ll take a caramel latte and a nonfat vanilla latte. Get to the window and she hands be something that says nonfat latte, when I brought this to her attention she said oh sorry its the wrong sticker thats the caramel one. Okay, no big deal. But then the second one says that a vanilla latte, in which I told them it was supposed to be nonfat. Again, wrong sticker but the young lady at the window tried arguing with me about what they really were. She was really rude. Upon leaving and drinking the coffees… the caramel one wasn’t even close… it was a peppermint mocha!!! Uhm really? You’re going to argue with me over that and then its not even something we ordered. Cool. I’ll give you a second chance…
Example 2. I go through the drive thru and order 3 burgers, 1 mcchicken, 2 small fries, and a coke. I had to repeat my order 3 times at the speaker until the guy finally got it right. Then I pay and pull up to the window and they ask me what my order was AGAIN. I tell them and wait another 5 minutes before my order gets to me. I get home, my order is missing the mcchicken and the buffalo sauce I had asked for (and also paid for). The girl here as also really rude to giving me attitude about anything I say or asked. Come on people, I work in the food industry… its not that hard to get an order right! Especially when there’s no one else inside or in the drive thru.
What really baffles me at this location is how rude all of their employees are. The customer service sucks monkey balls. There is no correcting them or saying you got the wrong item cause they’ll just blame it on you. Don’t bother asking questions either, they won’t answer them. There’s a McDonald’s down the street from this one, that if you’re from the area, is totally worth the extra couple blocks to drive as they almost always get my order right and their employees are super nice.
End Rant.

Good location, food is usually piping hot (with the exception of fries at times). Workers are always nice, renovations help with drive-​thru (now they have two). Have only messed up an order once, and that says a lot about McDonalds.

Restaurant Review
Fast food check, inexpensive check, not really tasty probably. This is one of the more updated mcd locations with flat screen screens and has undergone multiple renovations. The menu is no different than other mcd and if you want a cheap meal there is always the dollar menu. Can’t go wrong when you want to get fast and cheap eats. I can’t say that the burgers are good but that is another story altogether
Pro– fast, cheap, clean, modern
Con– poor quality of food
Hidden deal– Dollar menu!

This place always screws up my order. They take forever to give you your food and it’s always wrong… Im not going to sit here and rant but plain and simple this place is one of the worst MC Donalds I’ve ever been to.

Hi, may I have a large tea with 2 sugars, please.
A hot tea?
Yes, please.
Do you want the sugar in the water?
Sure, that’s fine.
Okay, pull to the first window.
(First window empty, pulled to second window)
(Am handed a hot cup with a tea bag on top of it)
May I have 2 sugars please?
It’s in the water.
You put the sugar in the hot water but are handing me the tea bag?
No one ever gets tea here, I didn’t know what to do. I’ve never seen this before.
(Shaking head and staring at tea cup, wondering what would have happened if I had ordered something complicated)

I rode my bike to McD’s. The manager told me it was their policy not to allow bikes inside the restaurant. I apologized for not finding the bike rack only to learn they don’t have one. I said I refused to put my Cannondale at risk. She pointed & said something so I asked her what their policy was on strollers. To my luck, there were a few blocking areas of the restaurant. She left me & my bike alone.
Stroller belong outside! Parents don’t bother folding them out of the way so they’re more of an obstruction to other customers than bicycles. How often do parents clean and wipe up biohazardous waste of toddler, pet dander and car trunk? Bicycles are better maintained, tuned up, registered and insured. Mine cost hundreds of dollars more than a stroller, requires a Kryptonite lock and never sees rain or snow. Fuck your prejudice!
There are so many McDonald’s in the area. Who cares that they’re renovating the outside when the place sucks inside?

Great location, very convenient, and they’re quick!
I like when I can get my «fast food» fast! That’s always a plus!
They have yet to get my order wrong or forget something. Score!

The employees in the drive-​thru at this restaurant are wonderful! It’s hard to find someone working in fast food who enjoys their job. Every single employee I have encountered at this McD’s seems happy to be there and they enjoy helping their customers. I stop every day for an iced tea and they have never gotten my order wrong. Every other McD’s I have been to gives me sweet tea when I ask for unsweet tea. These employees are always friendly, kind and thank me for stopping by.