Monro Muffler Brake & Service

My daughter’s 1998 Volvo suddenly started up with a very loud noise, leaving no doubt the issue was the muffler. A friend suggested I call Monro so I set up an appointment for later in the morning. Mark, the manager put the car on the lift and he and the mechanic saw the problem, pointing out the cause of the noise. The fix could be $ 2000 or they could cut some pipe, add some pipe, do welding and it would solve the problem for the life of the car. Hey, it’s a Volvo… I figure it’s got a lot more life in it even at 175k miles. So the repair was done and a couple of hours later we were on our way. Mark was professional, honest and amiable… a winning combination and I would definitely recommend this Monro Muffler on Chrisler Ave in Schenectady.

I have gone there using the coupon for oil change tire rotation for $ 19.95 staff friendly and I find I’m usually out the door within a hour. Only comment they tried telling my wife she needed synthetic oil when car manufactors recommended 5W 30 other than that well still go there

Their website claims you can make an appt there and will receive a phone call to confirm it. That doesn’t work. I tried it and got no phone call. Apparently, they do not care much about customer service or don’t know what that means. I will go elsewhere.

I went to California for a year and come back to find that this is under new management. I figured I had such good service and luck here before that I’d try it again, I just needed an oil change and to get my car inspection renewed. They told me they would fail me if I didn’t buy their wipers, which I understand is part of the inspection. I’m a wiper QUEEN, I go through windshield wiper fluid like it’s free, I love a clean windshield which is why when they said mine needed replacing I was extremely confused but went along with it (even though the wipers were super over priced and AWFUL!!! they didn’t work nearly as well as the ones I just replaced that were less then a year old) ugh. Then I got my oil changed which to my knowledge went fine, they mentioned some things I needed to get done but I declined. I did notice they gave less then 3,000 miles till my next change (what?).
So that was experience one, so I’m back for another Oil Change, I’m a little salted about the wipers but let me give them another try. The oil change took 45 minutes, they took my car around the block, why? I have no idea. Did they ask if they could? No. Then stated I need my break pads replaced and they are squeaking (they aren’t.), and that I should replaced my power steering fluid cause it’s dirty and needs replacing (that would mean there’s ANOTHER problem, did they think I was a stupid girl). I thanked them and said I’d come back to address issues next paycheck. Whatever they lied first.
Interesting that they are running a promotion on break pads just as mine «wore out». Never Again.

Honest and helpful

Reasonable price and nice job :)