RadioShack

Don’t try to access your Sprint account here. Made an appointment for 6:15pm to pick up a new phone, and the rep in the Scotts Valley Radio Shack said that no appointment was made. Then he said that the appointment was made for 8:15pm, which it was not, and I had the confirmation email, number, and order number to prove it. I even contacted Sprint by chat online while we were there, and they said that there was no issue, and that it should be all set up. The rep in the store said that he could not access my account or my purchase of the new phone because the appointment time was after closing time. He said to return the next day, and upon returning, he said that he couldn’t help us because the appointment was expired, and the purchase cancelled. I can’t believe the complete inadequacy of the Sprint rep at this store. Now, we are having to pay the down payment and the taxes and fees for the phone AGAIN (I already paid online when I ordered the phone), and we’re being promised a refund (we’ve all heard that runaround before). I don’t appreciate having to make a double payment, and I don’t appreciate having to go to the store twice.

I also feel very fortunate to have this store available to us locally. I accidentally deleted all photos of a recent family holiday at Tahoe and was distraught. Called another local business and was told once deleted they were lost, forget it. An employee at SV store referred me to Sandro, another employee, who specializes in helping with problems like mine. Took my phone in, and in no time Sandro had retrieved every last photo. In addition to being very knowlegeable, he was extrememly helpful with advice and a very pleasant person to work with, even with a techie dunce like me!

I really appreciate having this store in Scott’s Valley so I don’t have to travel further for electronics or go online. I hope they stick around for a long time!

The manager of this store needs to retire or be retrained in customer service. I brought in a defective pair of headphones which I had purchased within 90 days (manufacturers warranty period) and he angrily told me to never shop there again.

I was a little PISSED off as per my last review, This review, however is much different! Richard, the COOL Manager helped me get some Arctic Silver for my Computer and I was excited that the stuff really works, IF you’re looking to fix your computer, or just for that great Gadget at a Great Price. GO there! By All means. (For your computer or Even a RC car for fun!) Woo hoo! My computer (which was dying of Heat!) is much happier now that it got the paste! Thanks again Guys, SAVED MY BUTT!

Overpriced and the staff are either apathetic or a little pushy in my experience. I use this store for commodity items when I don’t want to wait for Amazon. As radioshacks go this is a decent store.

Hadn’t really been to this store much of late, but needed a prepaid cell phone for a visiting relative. When I walked in, I was greeted by an attentive yet not-​pushy employee who said he would be happy to show me their phones. Believe it or not, he actually knew what he was talking about and understood what was available. Helped us to find a great phone for $ 10 and cell plan for $ ²⁵⁄₃ months, got our phone activated, and had us out the door in a few minutes.
I was really impressed by how improved things felt in this store. After having visited two other stores where people were not very helpful at all, it was really refreshing to have the folks at Radio Shack make this work for us.

They have everything that you’d expect from a Radio Shack but the people are rude, pushy, and condescending. Instead of ringing me up, I was asked to hold on. After the employee came back from the isle with the tvs he said «sorry I thought football was on»

I have shopped here for many years and have always thought that this particular radio shack was better than most. I haven’t had to return anything so I can’t comment on that part of the business but the people are better educated here than at other Shacks. There is one lady at the Watsonville store who is very smart too. These people deserve high marks from what I’ve seen so far.

I have just had the worst experience ever trying to buy a charger for my phone. The guy working there (1.00 pm on president day, heavy set young person) was extremely rude and uncooperative. Never put my feet in this place again.

Last sunday (⁵⁄₁₉), we went there to purchase a digital camera. The guy behind the counter (appeared to be somebody new) was very friendly and courteous. Not only did he not try to sell us an expensive camera but he was also very helpful in providing the correct information in choosing a digital camera.
A very pleasant experience.

Judging from the previous reviews they must have had a change in staff. I have gone into the store a handful of times for several items from a cable for my TV to my new cell phone and every time I am greeted by someone ready to help me find what I need. The manager Jessi has always been bright and cheerful and quick to get me what I need and on my way. I would strongly suggest giving them a look or a second chance if you haven’t been in there in the last four to six months.

I tried to return a defective item today, on the same day I bought the item. I had the item and my receipt, but they would not refund my money.
They said the product was not in resalable condition (of course they couldn’t resell it — it was broken) and told me I should have bought the more expensive alternative in the first place.
This decision was approved by the manager, so it’s not just a matter of a bad sales staff. I’m not a ranting, unreasonable guy — I’ve worked in retail, I know how return policies should work, and I was treated poorly.
I wouldn’t shop here again.

Don’t buy your phone at Radio Shack. I bought a Samsung Epic and in less than 45 days the thing started acting up. Microphone and speaker would turn off and after 3 calls to Sprint, it was obvious the phone was defective. Well guess what, if you don’t buy their insurance plan, they will do NOTHING for you after 30 days. Even though an insurance plan shouldn’t be needed for a defect, you are out of luck here. They will send you to the manufacturer. DON’T BUY YOUR PHONE HERE.

So you need a cable… or a battery… or a telephone… or some other thing… well as far as I know in this area you’re more or less stuck with Radio Shack. It’s not the end of the world — you will probably get what you need — but you will likely pay twice as much for the item as it’s worth, won’t get particularly good help finding what you need, and may very well have to go back and return the first thing you buy finding out that it’s not what they said it was. If you can go somewhere else, say for a telephone or some sort of relatively simple computer accessory, you probably should.