Elliott’s Diamonds & Designs

If I could leave zero stars or a negative star review I absolutely would.
I’ve had friends order custom jewelry from Elliott in the past so this experience today came at a complete shock.
I called early in the day and explained that I had inherited some jewelry from my father that I wanted examined and quickly appraised for tax basis purposes. I came into the store a few hours later and it was very clear that the woman, named Kimberly, working had no desire to help us– she had to end a conversation with her friend to greet us.
As I explained who I was and that we had earlier spoken on the phone, she became very hesitant and distant. I began to remove some of the jewelry pieces from my bag and I explained that, because they had a gigantic sign «WE BUY GOLD» on their door, I may be interested in selling a few non-​sentimental pieces.
Anyway, before she even took one look at the jewelry, she began quizzing me about the circumstances of my father’s death. Invasively, she sternly asked when I came to acquire the pieces, whether or not anyone else was inheriting things from my father’s estate, and whether I had a lawyer overseeing the process. When I said that it had been less than a month since my father passed, the woman began lecturing me about how when her mom died it took her about a year to sort through her affairs and that I was moving too quickly. She told me to go ask my lawyer to explain it to me.
Being a lawyer myself, I was appalled how unprofessional and discourteous she was. It was in no way her role to inject herself in my affairs and she absolutely lost business because of it. I couldn’t even get a simple appraisal for tax basis purposes. It was clear that she came into work with a bad attitude, but I would never go back here and I wouldn’t trust giving my money to a business that employs people like that. Avoid.

Fantastic service and extremely helpful. Kimberley took her time with me and never rushed a sale. I feel I got much more than I paid for. It seems they are more concerned with customer service than actually making a sale, which is very hard to come by these days… they have won me over as a lifelong customer. Highly recommended!!!

I can only review based on the experience of trying to sell a gold watch. Although they do buy jewelry, it’s clear they would prefer to consign it. My mother was urged by a salesperson several times to go this route even though she was clear the first time that she was not interested in consignment.
Also, instead of making her an offer, the jeweler asked what she wanted for it. I don’t know if it was their intention, but it came across to me as an opportunity to take advantage of a customer that may not know the market value of a piece well enough to ask for a fair price. My mom did ask for slightly more than the offer she had just received, but the jeweler’s response was only «I can’t do that.» No counter offer. If they weren’t interested in buying the piece (although the salesperson did remark they had sold a similar watch recently), I would have preferred the jeweler be up front about it rather than wait to see if he could get it for nothing.
In addition to jewelry, I did also notice they have quite a bit of blown glass art in the store as well.