La Quinta Inn & Suites Phoenix Scottsdale

Stayed at this location from 9/6−8/ 2015. Had to leave because some one entered my room without my permission or knowledge. Front desk and general manager, (Ken Rimer) insist that the only people who entered my room were myself, my wife and housekeeping which were allowed. I found many items in my room out of place and the drawers in disarray. I believe the La Quinta was just in CYA mode. In addition, the «BrightSide» breakfast that is served is so sub standard that it’s almost inedibile. When I said something to the front desk employee I was told that if I didn’t like what’s served I should go eat somewhere else. Also, when I tried to call the front desk from my room to ask a question at night the phone rang 30 times before it was answered and then I got attitude. It was if I was bothering the employee on duty.
My advice is to find another place to stay. My wife and I checked out and went to a Country Inn and Suites just down the same street and we were treated like royalty. The Country Inn and Suites should have been my first choice.

Once a month my boyfriend and I do a mini staycation somewhere in the valley. We always choose the La Quinta hotels because they are reasonably priced and the rooms are perfect. They’re pet friendly and the place is always clean and well maintained. We relax by the pool, lay in the big comfy beds and enjoy the free complimentary breakfast in the mornings. Great hotel and great staff!

This review is long overdue. While traveling across country with my Husband and two dogs we decided to stay at La Quinta’s on our journey. We first stayed at the El Paso location. It was fine. Old but, clean. And at $ 59 a night, no complaints here. The Scottsdale location is another story-​horrendous experience. We had decided to leave the hotel to run out and get some food. Big mistake! Apparently one of our dogs was «howling». Now, I get it I wouldn’t want to be relaxing in a room and hear someone else’s dog barking all night. We were called to tell us that our dog was barking and we needed to return. Which we did immediately. Unfortunately we were 10 minutes away already. We were called 3 times in the 10 minute span. When we arrived at the room some front desk woman was sliding her key in the lock. Excuse me? What part of I was on my way back did you not understand? Did I forget to mention that I have a pit bull and a German shepherd? If you want to enter unannounced than be my guest. Anyways she was so rude to me and told me that I needed to speak with a manager immediately. So let me get this straight-​you want me to come get my dogs immediately but you’ve locked me out of my room? The «manager» was a jerk too. He was wearing a ratty tshirt and jeans and wanted to let me know that they’ve given two rooms away for free b/​c of my dogs? Seriously? I find that hard to believe since from the time we left to the time we got back it had been 23 minutes and we were called 4 times. If you had known how to run a hotel properly you could’ve kindly informed the guests that the owners had been called and were on their way back. Anyways my point is I’m a guest too! What about the $ 225 we spent that night? I’m treated like a second class citizen because I have dogs. I totally respect other people. I’m not mad at them for complaining but the hotel needs a little training on treating people equally. Here’s a tip-​ALL dogs should be on one floor that way no one complains most likely! I’ll never frequent a La Quinta again. Most of them are dumps anyways.

Just a note to everyone that stays at this hotel especially Michelle if you stay at this hotel or any hotel and the sheets or covers are stained that is a sign of bed bugs we had that experience at this hotel

I had a decent stay at this hotel with my dog recently. Room was a good size and furniture was newer… overall nicely appointed. Hotel boasts limited continental breakfast… again, very limited in options and the room was packed with people looking to eat 4 of everything. Lost its appeal. Oh and I did notice one of the double beds sheets appeared to be stained. Turned my stomach a bit. Clearly I slept in the other bed. I’d possibly go back but definitely be eying the linens.

I have stayed here several times. The staff varies on friendliness and helpfulness — sometimes great, sometimes pretty bad. The breakfast is pretty good. The last time I stayed I was told I had a nonsmoking room. When I opened the door to my room I was hit with very powerful odors — a combination of heavy cigarette smoke and heavy perfume that was obviously meant to cover it up. It was disgusting and gave me a headache. The lady at the front desk just insisted that it was a nonsmoking room, didn’t apologize and didn’t offer to do anything to make it right. Ugh.

We stayed here on a recent trip out to visit family in the area. It was a pretty nice hotel. They do allow animals but I didn’t see or hear any during our stay. The price was right and the bed was ok which was about all we needed! They even let us cancel our last night with them after some of our people left for home and opened up a room for us at our family’s house so that was nice of them.

I have stayed here four times because I have a dog and they are a pet friendly hotel. Each time the stay has been perfect. Nice clean rooms, good comp breakfast but the thing that sets this place apart is the customer service.
Very nice desk staff and great maids.
All in, I would say even if you don’t have pets, it’s a great price for a great room with awesome staff that remembers ‘hospitality’!!!

Rude front desk clerk, Jack. Sounded annoyed when I called to complain about the room next door and their howling dog for the 2^nd night in a row. Lame breakfast bar and the advertisement for a kitchen in the room is actually a tiny little door that has a mini microwave and mini refrigerator. No stove. Wouldn’t stay here again even for free.

Another great stay, Another great– quiet room in the courtyard side of the hotel.
However… You guys need AMC on the tube!!!
Walking Dead season starts next week.
:-)

Clean and quiet… no complaints whatsoever.

Nice room, comfy bed at a cheap rate. La Quinta’s in the southwest are generally decent properties. This one is no exception — also, if you ask for a room over the pool, you’ll be away from the highway. It was surprisingly quiet.

the reviews are accurate. This place is physically quite attractive, and new, with a pretty pool and outside area, but the staff is BAD HORRIBLE unprofessional.
The housekeeping threw out a whole bag of my medication, didn’t even look to see what was in it. I told the desk. They claim they had a whole crew in looking «All night» and didn’t find it. In the morning I went to the trash and there it was right on the top.
Another time I arrived just before midnight with my boyfriend. They gave me the key to a room where a man was sleeping. They then said they were full. It was a nightmare. the guy at the desk basically threw us out.
I know now what they say about a book and it’s cover. That is why I ALWAYS go to the country inn next door, a family hotel with good values and a staff that cares.
Like a good wine, it gets better with age.

My son is getting allergy treatments at the hospital here by the La Quinta in Scottsdale, AZ. We have now stayed here three times and decided to join this rewards program. I was supposed to be staying just tomorrow night, 3/​30, but my parents came to town and wanted to do a whole weekend. They were staying here for two nights — Friday and Saturday. They checked in and were told that the room next door was vacant and I would be able to get that room. I came right in.
The man running the front desk, Matthew, was sitting in the back office. He yelled, «can I help you». I started to explain that I had a reservation for tomorrow but wanted to extend the reservation to tonight and that my parents had booked and the room next to them may be vacant. He HUFFED at me, got out of the chair he was sitting in, interrupted my story that was boring him, and asked for my name. I spelled it out. He was looked for a few minutes, so I asked if he needed my rewards number or anything. He said, «no I found it but you are only for tomorrow». I explained that I know this but as I stated before, we decided to come a day early.
I told him I would like to see if the room next to them is still available but was abruptly stopped and told that it is not — never even asking for their name at all — he has no idea who I am talking about. Then tells me the price for tonight is $ 149. I said that that was a lot more than tomorrow, why. His exact comment, «I don’t make the prices, I tell you them. You are more than welcome to go somewhere else.» I told him that was quite rude and started to look at my phone for other hotels. Sadly, my parents happened to walk in and the kids really wanted to stay with the grandparents, so I said to finish the check in but he could try not to be so rude. He told me I am welcome to leave if I don’t like his attitude, that he deals with my kind every day and does have to put up with it.
I then, unprofessionally, responded that he is a very unhappy homosexual who needs to remember that he is in customer service.
I know that was really rude, and there is no excuse. I believe that your company would not allow someone to talk this way to a customer. Another couple in the front told me to contact your company via email to let you know.
He then yelled down the hall, «do I need to call the cops». I can’t believe that a place I have stayed three times now and had planned to stay a few more while we finish this testing would treat us this way. Last time was fabulous– this time I walked to my room and felt like a prisoner not wanting to go through the front office again — which is where I am parked. He was the most horrible customer service person I have ever dealt with. I asked for the manager to which he replied, «my manager and co-​worker will not be in until Monday». WOW, this is who is in charge!

I would just rate it an okay hotel. The rooms are clean, the hotel is fairly new, the WiFi is free and works well. Those are all nice, but one two out of my 3 stays here, I have seen some problems. One time it was the TV not working and arriving late from the airport did not help. I was simply told it would work the next day after the technician looked at it. But the more recent stay was not great either. My room was right at the end of a long hallway and the nearest exit door was behind into the parking lot. The trouble is, on the second day of my stay, my keys would not work to open the door from the parking lot to get into the hotel. I had to systematically try one door after the next until I found one that worked. Reporting it to the front desk, I was told that sometimes those locks tend to not work! I was issued a new set of keys, which, did not work again the next day! I also found other guests at the hotel having trouble with those locks and over the next couple of days we let each other in with a laugh.
Generally this would not be a big deal but if you had a physical limitation which makes it difficult to walk some distance, it is not fun to keep walking all over the parking lot looking for the door that would work :-)
I have liked this place, it is fairly competitively priced and clean, but this recent experience makes me look elsewhere for my business trips.

Decent place. Cost is on pace with the TownPlace suites nearby, but the LaQ is newer and cleaner with a better pool. Breakfast (including waffles) and Wi-​Fi is included.
Cons — cheap beds, bare-​bones gym, thin walls, and lots of kids around.

My air conditioner had gone out at home and needed a place to sleep cool for the night. I *really* liked this place. For the price of a Motel 6, my two-​bed room was furnished with a decent HDTV with HD cable (it’s about time a hotel caught up to the 21^st century!), and the walls and refurbishings looked and felt very new and well-​kept. The air conditioner was managed by a dedicated wall thermostat and was nice and cool. I was also glad that they accept pets, I have two cats and I wanted to keep them cool, too. (I decided to leave them home, but it was a relief to know I had the option. I found this hotel looking for a pet-​friendly hotel.)
My only complaint is that they really need to put a sign in front of the elevator that reads, «Please courteously keep other people sleeping in mind,» and perhaps have a monitored security camera with a mic, and then ask people to quiet down if they are being disrespectful to those who are sleeping. I was in room 302 last night and was RUDELY awakened by MULTIPLE door slams and loud jabbering at 2:30 AM as a family or group made multiple trips unloading their car, repeatedly walking away from their door left wide open as it slammed shut and even shook the walls. There needs to be accountability for this sort of thing, and it is certainly the hotel’s problem because if these are the kind of people the hotel is going to lure and the hotel wants it that way then STAY AWAY from this hotel.

The hotel amenities and service get the three-​star rating. The bed gets a two-​star rating. Lumpy and bumpy and stiff as a concrete slab. I’ve definitely had better beds in other hotels of the same star-​rating.
The free continental breakfast offered the standard fare but it’s enough to satisfy most people.
The employees are friendly and courteous. The hotel is pet friendly. The grounds are well-​kept. Ample parking for their establishment.
The highlight is the free shuttle service offered to anyplace within a 5 mile radius of the hotel. A plus since there are so many strip malls and eateries surrounding La Quinta.
There is free wi-​fi in the lobby area but wired internet service in the rooms. Although wired, it is FREE.

If you stay in the winter, bring a blanket! Sheets/​comforters are thin & the heaters seem to only know how to turn off or blow cold air. I realize it’s AZ, but that doesn’t mean it never gets cold! The 2 occasions I stayed here, I could not for the life of me get the heat to work. Even called the front desk both times and it didn’t help. Still was a rather chilly sleep. Brrrrrr…
Pretty thin walls. If you have a suit, close the bedroom doors for some peace n quiet.
Extemely courteous staff! Very nice! :-)

You can tell this a fairly new hotel. It was pretty clean.
The location was good, next to a lot of shopping center, restaurants and a gas station.
We loved the nice courtyard with all the beautiful plants and a gazebo.