OutToday Plumbing Heating & Electrical

Worse experience ever!!! If I could gave them a negative star rating I would. They overcharged me to replace a blower motor. They totally took advantage of the fact that is was really cold and that I had a baby and young child in the house. I couldn’t get another company out to service my unit because everybody was extremely busy. They charged me $ 1300 for a blower motor which is RIDICULOUS! After they left, my heat pump stopped working… coincidence? Doubt it! They came back and told me that I needed to replace the whole unit. They gave me 3 options. $ 13k, $ 18k, and $ 24k. Are you kidding me? GTFOOH! I called another air and heat company and they came out and changed the 30A breaker and it worked! Unethical SOBs! They gave me a generic receipt with no company name on it. Very suspect, I wish I would have read the reviews first. Avoid at all cost!!!

Bait and switch operation. Use a good, better, and best bid process to their methodology but will not stand behind their work when you pay for gold. Come off as good folks, but complete double talk. Bad workmanship and worse professionalism in their practices. Stay away from this outfit. Said their work would be good for 5 years but 3 months later everything they did failed and they did not live up to any of the promises. Wrote it off to a bad investment and will never use them again. Their bad karma will eventually catch up with them.

Now that I have had someone else fix the mess they created, I realize how horrible OutToday is.
At first I thought OutToday was a good choice — when my furnace died about 2 years ago during a cold stretch, they were able to send someone quickly. A professional-​seeming person arrived and assessed the problem, we agreed on a new furnace, and he had one brought in that afternoon. Then another guy in a generic/​unmarked old white van showed up to take over, said it would be a day to install. After 3 days of installation time, about 500 smoke breaks by the installer, it was installed. It was not a difficult install — almost all of the old ductwork was used and there was 3 – 5 feet of clearance all around the furnace.
I was a little suspicious of the work because of the length of time to install and new sheetmetal parts looked somewhat haphazard and even the duct sealing foil tape was crinkled and not straight.
I had intermittent issues with the furnace since then, I asked OutToday to address the issues while there for maintenance and a warranty replacement. Supposedly no issues, they said to wait to see if it keeps happening and call them back. Why the flashing red error code light in the furnace I asked (The door panel for the furnace said it indicates an error); a different type of technician would need to assess the problem I was told. I scheduled another appointment, no hurry so 3 weeks from then.
Day before the appointment, OutToday called — said THEY had to cancel the appointment; would not be able to schedule another one for over a month.
The weather got warmer, so having the heat not work consistently was not an issue until this winter. I had another furnace company look at the furnace, here are SOME of the things that OutToday screwed up:
— Condensate pump installed wrong position, piping sloping the wrong way
— Condensate tubing clamped to tightly, blocking flow, damaging pump motor
— Pressure switches clogged with water due to proper condensate installation
— Gas piping incorrect in several places
— Wrong kind of sealant used on gas piping
— Too much pipe dope on gas piping, which became dislodged, clogged the gas valve, destroying the gas valve
— Intake air filter section not installed properly
— Both intake and exhaust piping not installed properly (slope, position, etc.)
— Furnace blower sized improperly for static pressure of duct system
In summary, OutToday is HORRIBLE. Avoid at all cost.

DO NOT CALL THIS COMPANY UNLESS YOU WANT TO BE CHARGED 5X THE FAIR PRICE. I had a very simple problem to address which required approximately 30 – 60 minutes to fix and about a $ 130 worth of parts. They quoted me a price $ 963!!! I asked why they felt it was fair to charge more than $ 830 per hour to fix a simple problem given that most electricians charge $ 100-​$ 160/​hr. They explained it was b/​c they offer same day service. This is the most ridiculous thing I had ever heard since almost every electrician offers same day service so I refused the fix. They still charged me $ 160 for a site visit to try and rip me off. I subsequently called Electric Company of Seattle and they came out within 24 hrs and fixed my problem in 60 minutes for a total cost of $ 160 + $ 135 in parts.

The electrician came fast and was nice and knowledgable. However the service will cost you dearly. For apprimately an hour of diagnosing and replacing a circuit breaker they charged me $ 550. The price apparently depends on the neighborhood and type of car in your driveway. One of those companies that rely heavily on advertisement and first time clients. Pure robbery.

Had them come out to see about repairing our a/​c. Big surprise, they say it needs to be totally replaced. They came out for a 2^nd appointment with 6 options to choose from from $ 5k-​$ 22k. Talked thru the options but when we asked what brand/​model the options were, the guy wouldn’t give us a straight answer. Compared a/c’s to motorcycles, you got your Honda & your Harley. Whatever! I wanna know exactly what I’m supposed to spend thousands on! AND the guy said it was against policy to leave me the piece of paper where he had my handwritten 6 options to choose from. What?! I’m supposed to just remember all 6 & pick the no-​name $ 5k one? No way. We will NOT be using these guys EVER.

I have used OutToday in the past for one of my rentals and they did a great job. I had another issue with my plumbing at my primary house and OutToday was able to get out the same day and fix the issue. The staff is extremely knowledgable and very professional. I would highly recommend using them.

In my opinion, Out Today is is a criminal enterprise. My parents’ gas furnace died on a Friday, and early Saturday morning they called OT (their label was on the furnace). They arrived quickly, charged $ 200 (after a discount) for diagnosis, and said the furnace had to be replaced due to a broken chamber. Their quote: $ 13 000 + Taxes. That is thirteen thousands dollars. I guess my parents’ accent had something to do with the quote being that high. They were pushed really hard into deciding on the spot. When my brother told the technician that they needed more than 5 minutes before committing to such high expense, he said «OK. Is 10 minutes enough? I’ll wait.» He was then asked to leave. Based on comments here and on Google, it’s clear that their business plan is based solely on scaring people and making them sign outrageously expensive deals.
Another company came in the same day and quoted them $ 6000, 60% less then Out Today had. That was still way too expensive, so they kept looking. The following Monday they had several companies come by and offer a quote for FREE, all of them in the range between $ 2500 and $ 4000. In the end, they went with the company that discovered that the old furnace had been recalled 15 yrs earlier for the problem they were experiencing. That got them a $ 950 refund by the manufacturer, plus a refund by Washington state (utility company), which brought the total to just over $ 2000.
Summa summarum, Out Today attempted to charge my parents $ 13 000 for a job that another company did for $ 2000. You do your own calculation.
P. S. When my brother gave them an Amex card to pay for the diagnosis fee, they asked him if he had a Visa or Master card because Amex charged them high fee. Truly ironic. They rip you off on diagnosis charges, they attempt to rip you off on the installation, then have the nerve to ask you for a card that charges them lower fees.
Update: Criminals indeed. Read on.
Newer:
Old news:

I have never done any kind of business with this company. However, I received an unsolicited text messages on my cell phone that said «It’s COLD out there! Is your Furnace OK? $ 23 off sessional (sic) service to the first 25 callers…» and then shows their number.
Very uncool. Don’t you dare spam my phone with text messages.
Edited 11÷28÷11
Updating to say that the owner DID contact me after this review to explain the list they used was of «prior customers» and told me he would take me off the list if I send my contact info. However, I have never done business with this company, and I’ve had my cell# for 10 years. I didn’t respond to the email, but at least they do pay attention to what gets posted here.

Very disappointed
I had them come out to check a problem with my heaters in my condo. I thought the diagnosis fee was a bit high ($ 350) just to inspect the wall heater and tell me it wasnt working (well duh, thats why I called you guys!)
So when it came time to estimate the repairs, they offered 4 options replacing my 2 wall heaters ranging from $ 1990-​$ 4000. I immediately went to Home Depot and bought 2 new heating units for $ 150ea.
The worst part is that for the price they charged, I dont believe they lady that came out was really much of an electrician. She spent the whole time calling the office trying to figure out what she was doing
Save your money and find a good union electrician

OutToday should be shut down! They are the worst.
They use scare tactics and refused to do anything to check the furnace (I paid for through LivingSocail) until I made a trip to my rental property to sign something. He talked to me in front of my renter on the phone and told me that the furnace being 25 years old that it was not safe to work on the furnace with a little child in the house because there may be cracks and gas leaks (surprised my renter is still there or didn’t threaten to take me to court to get a new furnace). Therefore, I had to sign something. I told him to leave and I will get a second opinion. He went on to say that anyone else will tell me the same thing and it’s standard regulation. Called another company and told me there are no such regulations and that they are commissioned based on selling furnaces.
DO NOT TRUST THEM!