Paradise Bakery & Cafe

Walk in for a quick grab and go. The place is empty, has three employees.
I felt like I have just walked into an adolescent camp; a taller/​older kid with heavy make-​up trying show off by being snotty and mouthy in front of the smaller/​younger kids.
The taller female individual grudgingly says hi and asked what I would like. I don’t frequent this franchise so I am trying to quickly assess their menu options. Hoping the kid is willing to offer some suggestions, I asked if they had a salad and sandwich combo to which her reply was «uuuuuhhhh yeah» in the tone of «uhhhh duhhhh». With no guidance from her, I just decide to go with the Mediterranean Salad and Mediterranean sandwich. The two kids in the back look on, not sure if they were in disbelief to her attitude or if they were waiting to see if I was going to react to her snotty attitude.
I proceed to the check out where she goes through the standard pitch for added drink etc. then she asked if I was a member. I can’t remember when was the last time I ate a Paradise Bakery, so I asked her if this would be my phone number? I get an eye roll and then another «uhhhhh yeahhhhhh». She took notice of the app on my phone that has the Unilocal logo and then she changes her tone to an overly sweet non-​sincere, «Thank you for…»
The kid behind the counter working the salad station brought over a small box and places it in front of me and said, «here’s your salad»… no bag, no fork, no napkins, no sandwich.
I wait for the other kid in the back making my sandwich. She seemed like she was not into the shenanigans the other two were playing, but she stayed quiet. I go back up to the counter to pick up my sandwich. The younger girl placed my sandwich in a bag but again, no napkins, no fork…
Go back up to the older kid and asked her for utensils…“her response was «what exactly would you like?» A fork would have been nice. I looked for her name and she had flipped her badge over so it just showed a blank badge.
I get to work and look at my food. UHHHHHGGGG. There were literally three tiny scraps of chicken in my Mediterranean Chicken Sandwich and the flat bread that was folded over it must have been the oldest price of flat bread they could have found, The flat bread was like a cracker dry and brittle. The salad was foul– I couldn’t even take the time to figure out what was wrong, it was just wrong. Yuck! I am not certain if it was made particularly awful just for me, or if this in fact what it is supposed to be like.
I hope that when my kids are old enough to work, that they display good manners and respect for the people that are providing them with a pay check. If I was the parent of these individuals, I would truly be embarrassed by their behavior.

Good service, good food. Love the soups, can’t speak to anything else. Can get loud and slow service at lunch, but worth the wait. Free Wi-​Fi, consistency with food, OK prices.

Poor service. I had a bad experience there today. I walked to the counter and ordered a ham, egg and cheese sandwich. The cashier Bobby said something I could not make out. I repeated «ham, egg and cheese sandwich.» «The power sandwich?» he asks. I look up at the menu and say «I don’t know I would like the sandwich that says «ham, egg and cheese.» I glance at the menu again and notice that the heading of some sandwiches says «power sandwiches» in a smaller font. The thing is they only serve one ham, egg and cheese sandwich, so why the need for clarification? Bobby gives me a number and I find a table and wait. I wait for nearly 20 minutes. This is no exaggeration, as I had the time ordered, on my receipt. I hear a lady with a thick accent calling out a few times. I believed she was calling my number. I went to the front put down my number, took the bag left on the counter and went back to my table. I start eating and its not my sandwich. I go back to the counter and apparently I had taken someone else’s sandwich. The manager just looked at me and shook her head. They made the waiting man’s sandwich and then made mine. Where was my sandwich to begin with? Do the breakfast sandwiches usually take 20 minutes to make, maybe that was my mistake and I didn’t wait long enough. The whole experience was frustrating to say the least.

Pretty standard Paradise Bakery in a good enough location. As always the baked goods are scrumptious, which is to be expected from PB. The down side of our last visit was the broken toilet in the ladies restroom. This reduced down the number of stalls to one. Given the amount of people who use the establishment one is not enough. Thus making for a rather disappointing state of affairs, especially when a soccer team full of people (literally a soccer team, sadly, not an exaggeration) arrive and you’ve just finished your morning caffeinated beverage of choice. This visit was in December — so I’m sure this issue has been fixed by now.

This is one of our favorite places to eat. We come almost everyday to eat or dinner.
The people that work here are so nice all the time; we just love here food coz is so clean, fresh and quick.
We totally recommend this place

The food is great here but it’s so over priced. I purchased an Asian sesame chicken salad, a zucchini muffin and two chocolate chip cookies and I walked out 12 dollars and some change lighter. This is the reason I don’t frequent Paradise often but it’s payday so it’s my treat.

This place is usually more on point, sadly not today… I ordered a pickup meal, grilled cheese and small soup, called it in asked for it to be ready in 10, and almost 20 mins later I come to pick up my food and it hasn’t even been started. Mind you there are 5 employees plus the general manager standing back behind the counter, in fact it was the manager who took my order over the phone. I will no longer come back to this location, always seems to be something and the GM didn’t even really seem to blink or find it a problem that my food hadn’t even been started. Shame really wasn’t busy, no line, just really bad service.

I came in with my two sons for dinner tonight and were very pleased with the food and service. Emily went above and beyond when I had a specific challenge with my order. My boys ate everything. We left very happy. I would highly recommend this location.

I will never give this Paradise Bakery location my business again due to the repeated mistakes and delays with my catering orders, and the lack of customer service and solutions from the manager. It has happened at least three times that I go to pick up a catering order at the agreed-​upon time only to find the staff bumbling to locate my order sheet and then sloppily putting my order together while I’m waiting an extra 20 minutes. No apologies from the staff, and then the order isn’t even correct and is missing lunches. I spoke with the manager about the apparent breakdown in their catering process and he reassured me that he would get my next order right. Did that happen? Nope. It was missing 3 lunches, soup and they didn’t even label any of the sandwiches. Too bad — they lost a lot of business from my company.

Over priced. A Ceasar Salad the size of my fist was $ 7. Also, they changed the fire roasted tomato soup — seems silly, but it was my favorite thing on the menu — to something that tastes like canned, condensed soup made with extra water. Bummer.

Just came to this location to grab lunch to-​go. I am really frustrated and fed up with Paradise at this point. The portion sizes are so skimpy and are greatly over priced for what you get. $ 12.00 for a half sandwich, half salad, and a small iced tea. I ordered a chicken walnut salad, even though it’s no longer on the menu, they still have the ingredients to make it. My salad literally had about 2 bites of chicken on it! On top of it, I have never been to a paradise where the staff was friendly. Regardless of the location I go to, all of the employees seem entitled. They basically treat you like you are lucky to be eating food at their establishment! They are snobby and disgustingly rude, at least at this location in particular. Hello! YOU are a minimum wage employee making me MY food! And you are treating ME like I’m beneath YOU?
I will not return to this location despite how close it is to my office, which really sucks. But the food is over priced and the portions are way too small. They hire gross people that treat you like second class citizens and for $ 12, I can order food to go from a real restaurant!

Never eaten here but i Love the cookies! Try the citrus ones. Orange color,(odd) as they taste lemony. YUM! Also good are their Snickerdoodles!

Great location and a very in and out experience… line moves fast and does not feel like being in a Starbucks as it has a much warmer setting. As well a good overall breakfast menu.

Super disappointed with my takeout experience from this Paradise location. I stopped in to get a whole chicken salad sandwich amongst other things. When I got home I was surprised to find half of a tuna sandwich in place of my chicken salad sandwich. Worst part I didn’t realize it was tuna until I took a bite… I am allergic to tuna.
Now I get that mistakes are made and that is ok but the real kicker was the service I got from the manager when I called in to inform them of the mix up. The manager apologized for the mishap but would only offer me a remake of my sandwich or a free meal next time I went in. I told him that that location was 20 minutes away from me and not remotely convenient I just happened to stop in there on my way home from a doctors appointment. Even after hearing this, the manager still had no other solutions. How about a refund or at the very least send me a gift card? I expect a lot more from a manager after finding out his restaurant served a guest something they were allergic to.

After careful consideration of wanting to not have to do a review I feel that I need to do this. I hope that the managers of the store make the appropriate changes. I came in to sit down because I scheduled a meet up. As I sit down there were numerous tables that were unbused and there is a sign on the door that said they were closing early today for a meeting. When you have people that are going to have a meet up at your place and assume that you are open, either change your hours online or have a meeting after closing hours.
Then as the busser came by and cleaned up the table I thought that was excellent that he actually got paper towels to dry off the white table so I can put my laptop down. However what seals the deal on two stars is that the music is so obnoxious and so loud that I can’t even hear myself think which makes this a terrible place to have a meeting. Also be aware of your demographic. Understand that people that are coming to your store are not the people that are listening to music from the 1950s literally. Severely annoyed. For the record, I waited three visits to of terrible music to write this review. Extra bonus. PISS POOR WIFI. Remembering that fact just brought you back to one star.

I’ve came to the realization this place somehow makes me depressed when I come here. Like a cloud comes over me and all good judgement, positive energy, patience goes, whoop, right out the window. I had the pleasure of arguing with a girl working at 5pm 6/​19, who claims they never had a roast beef sandwich and definitely not roasted peppers! I was a fool for thinking so. I mean, it was only a staple in my routine for years, maybe I am losing my marbles?! Ok, fine… How about a BBQ chicken salad, there were less ingredients than the name itself. I found myself asking to add so many additional items normally found in a traditional BBQ salad, it would have been easier to do it myself. Plan on extra for cheese because $ 9 just isn’t enough to cover it. I utterly despise this place. Done & done with your food & crusty staff members!

Their slogan «We’re know for our cookies» speaks for itself! Best cookies around! I’m from out of town, but these cookies were so good, I needed to pack a dozen more in my luggage. Can’t wait to come back. The chocolate chip cookies are to die for.

The food is ok but overpriced for the taste.
Also the staff is not very courteous and in the last two years I’ve gone from visiting the place every other day to going only once a every couple months because of its accessibility.
Really used to enjoy this place but the service and quality keeps going down.

What’s not to love about this place? Fantastic soups, salads, wraps, and cookies. I can honestly say I’ve never had a bad meal here.

Everytime I come to this place I ask myself why I don’t come more often…
This is the definition of a lunch spot– they have soups, salads and hot/​cold sandwiches– so if youre having trouble picking what you want– they have a pick 2 option that can save the day.
The service is good and works hard to keep the lines moving because when I’m in here they are in an extreme lunch rush.
To cap it off at the end of a good meal you can indulge in a freshly baked cookie of your choice– so make sure to save room.
Paradise Bakery is a winner!