Pinnacle Lock & Safe

These guys saved the day AND saved me a ton of $$$ money.
I broke my car key in my ignition and after fishing the key out I called these guys and they told me to bring it over.
After less than 5 minutes the gentleman working was able to make a new key and told me to come back if there was any issues. As well gave me referrals to someone if the issue persisted.
Luckily after taking the key to my car it worked perfectly!!!
5 stars!!! Thanks again

On a Monday afternoon at 1:30 pm-​ish I called to get help (based on a local recommendation) to open my mailbox because I misplaced the key. This is probably a five minute job, tops. Owner tells me, after much hemming and hawing, that he probably can’t come out to do the job until Wednesday. I asked him if there was any way to come earlier because of the time sensitivity of the mail. He literally laughed and said «no» point blank. What kind of locksmith stays in business with a two-​day time frame? And what type of human being laughs in the face of others when they need help and are willing to pay for it.
No wonder his reviews are already poor.

We live out of town and own 2 town homes. The first time we called they were to the town home and repaired the problem in 5 minutes. I talked to the tech and he recommended replacing the locks in the near future. Recently we were in the area and had Pinnacle replace locks on both of our town homes. I met the owner Chris and he was a great person to work with. He showed up on time, had all the right equipment and charged a reasonable rate. I highly recommend Pinnacle for the nice job they did.

Some of the interior door locks (powder room, bedroom, etc) in my condo needed repair. The locksmith told me he would order parts and get back with me… I called them after I did not hear back for several days. They told me the parts were not in and they had to speak to the person that came to my condo.
This nonsense went on for a few weeks and I finally gave up and called Arizona Keys Locksmith. They fixed it, no problem.
If Pinnacle didn’t want to work on my locks they should have simply said so. I don’t know why they were playing this silly game, pretending they didn’t know what was going on with my repair. It really was a huge inconvenience.

When I needed a locksmith right away, I called Pinnacle. They came the same day and their service was fantastic. They were nice, courteous and their work was great quality and quick. I would absolutely use them again and highly recommend them!

I had to get some keys copied for my office door and Wal-​Mart couldn’t copy the specific shape of key, and neither could Home Depot, so they recommended us to this place.
We walked in and I showed the guy at the front desk (I assume he is the owner) the key and said I would like 2 copies. The key says «do not duplicate» on it, and since Home Depot and Wal Mart didn’t even bother to acknowledge that, I figured this guy would just ask what it was for, and once I told him an office door, all would be well.
I had my boss’ company credit card with me, as some sort of proof of where I worked or whatever, and was going to show him.
Before I could even open my mouth, the man started rudely asking me things like «how do I know you’re even authorized to copy this key? How do I know where you work? I don’t know who you are, I don’t know who your boss is.»
Each time I tried to tell him where I worked and that I had the company credit card, he interrupted me and was almost grilling me. Finally I showed him the card and all of a sudden he was nice. Took the key from me and copied it. Once he came back to cash me out he was all polite and had a total change of attitude. But I was so thrown off by his interrogation I wasn’t sure what to do.
I paid for the copied keys and went on my way. My coworker that was with me noticed the same attitude and we both agreed as soon as we left the store that the man was extremely rude.
I probably wouldn’t find myself back there for any other reason in the future, but if I need a key copied that Home Depot or Wal Mart can’t do, I’ll go somewhere besides this place, even if just to avoid the rude service.

Have been going to Pinnacle Lock & Safe for a little over a year. They have usually been pretty good about making keys without much of a wait. Recently stopped in to get a quote on a file cabinet lock install. The owner said that his staff doesn’t like to do those types of jobs and that I should just buy a new cabinet with a lock already installed. He quoted me an obscene price just to get me to leave. Until that encounter I was satisfied with their service. However, the arrogance of the owner was enough for me to look for a new locksmith. A real business owner doesn’t let his employees dictate what jobs he should accept. Additionally if you really don’t want to do this kind of job I suggest a better customer service approach to the situation like a referral to another company. That’s how businesses grow customer loyalty, not by insulting them. Found another locksmith who was more than able to come out to my office and do the install in person for a very fair rate.

This company is very professional and helpful in assisting me with choosing a safe to install in my new home. They kept me informed of the shipping process from the factory across the country and were very careful installing it in my home. I highly recommend this shop for security hardware!

I needed to get my home re keyed, so I called around to get the best price. When the first locksmith came to my house after he saw the job the price almost doubled, I told him he could leave and I would call someone else… The next company was Pinnacle lock @ safe. They arrived at the time we agreed upon, did the job at the price I was quoted … The tech was very knowledge in his field and made me feel confident in my choice of locksmith… I would recommend Pinnacle to all that ask for a locksmith.