Pueblo Family Physicians

Awesome place. I have been receiving care here for over 10 years. My physician is always on time and has always taken great care of me. I have not experienced any of the problems expressed in these opinions.

Terrible experience! Would give zero stars if possible. I came in for a wellness exam and I was charged. When my benefits of my insurance claim that it’s free. Called my insurance and they told me office claimed me for a deficiency. Mind you I have not once heard one thing about my results (three weeks waiting!) no call or anything.
Also they sent me to the wrong place (twice!) to get my chest X-​ray which should have been covered by my wellness exam. Had to pay for that as well!
so ridiculous.
Writing this now as I’m standing here waiting forever at front office to pick up my records and going to be talking to a manager once again. As if that helps.
Don’t waste your time and money on this place.

Dr Cunningham has been my family physician for 15 years. He is always pleasant to see and is respectful of my time. No complaints here, just courteous medical care by a great office. Thank you!

I had zero issues, new patient, complete work-​up, nice staff in and out within 45 minutes. Only complaint was my referrals took several weeks and a few phone calls. I can write off 2 weeks due to insurance but after that I was a bit disappointed that I had to call and leave messages for couple more weeks. Overall, I will see how things go, hopefully that was a one time mishap. #bepositive
(My family physician went to «teaching» so completely bummed about that and Pueblo is only a hop, skip and jump away.)

horrible horrible experience!!! i can’t believe i was refered to this place by my insurance company!!! i’m a 33 year old healthy fit male who set up an appointment for an annual physical. the woman at the front desk is very rude and unproffesional. they made me take an ekg which a healthy young male with no heart issues shouldn’t be doing. doctor cunningham seemed to rush me in and out and reccomended unnecessary tests to bill my insurance company. i would never ever return to these scammers if my life depended on it!!!

This is my primary care physician, whom I normally need to see only once a year for a physical. On Thursday morning I woke up with severe vomiting and diarrhea, pain, etc. I called the office and was told I would need to come in… they gave me a 1pm appointment. I was there by 12:30. The receptionist told me that she would wait to check me in. At 1:05 I asked if I would be seen soon and said that maybe I should I leave and go to urgent care. The receptionist said, «no, I just put your file in and they’re coming to get you soon». At 1:45 pm, she called me up and told me that no one had scanned my file and that the doctor wouldn’t be able to see me because they had to leave early that day! I was in severe pain, etc. Had to leave and go to the ER. HORRIBLE HORRIBLE MEDICAL AND ETHICAL PRACTICES!!! If you’re truly sick, don’t waste your time here!

Awful on so many levels. Went in for the first time for an ear infection. After writing me a prescription, the PA required that I get an EKG and blood work done because I am a new patient. The sole reason for an EKG and blood work to check my kidneys and liver was because I am a new patient. There is absolutely no reason why a 20-​something would need an EKG without any heart complaints. A simple ear infection turned into an hour and forty-​five minute appointment.
When I went to check out, there were patient files sitting on the counter. This included a patient’s name and prescription sitting out, which I could visibly see and read, clearly violating HIPAA laws.
This office is unethical by requiring unnecessary testing of their patients solely to collect insurance money. Not sure how they are still in business.

I am new to this area and needed a primary care physician mostly for my allergy medication. I work walking distance from this office. I used ZocDoc to setup an appointment today at 2:30. Because I was doing this on my lunch break I thought it was great t I had the option to fill out all paperwork online prior to visit. The location is pinned incorrectly on maps. I got there at exactly 2:30 and was told my appointment was cancelled. I was stunned. I asked why and the rude lady at the desk told me as a new patient I needed to be there 20 minutes early and that she did not have any of the paperwork I filled out. No emails, texts or calls I received mentioned getting there early. She had no empathy and did nothing to make it right. What a terrible experience. On the other hand ZocDoc has been great with following up and helping me find a new doc.

After Dr Kareus left this place, it has gone to pure crap (sh*t). The office manager Amanda has no idea what she is doing. The girl Carla at the triage desk has taken almost 6 months to get my prescription refilled and it is still not refilled, she continues to send in the incorrect information to my insurance after my insurance and I have explained to her what to do and keeps sending in the same information time and time again. I Tell her that is the definition of insanity. Doing the same thing over and over and expecting a different result. Do not ever come here for help or treatment in the medical field. The worst run doctors office I have ever seen. I see better management and workmanship at a McDonalds or Mexico. And they put me on new dangerous medications 7 days after my office visit the owner Dr Cuntingham wrote me a certified letter that I’m not allowed to come back to their office. How do you put a patient on a new drugs and then tell them they can’t come back and find a new doctor. What an asshole. I hope you lose your license and your practice I will make sure to do my best to do so.

This place is awesome! I felt so cared for and well taken care of. Mrs. LaMendola is the best very knowledgeable she listened to me and answered all my questions; also her assistant is awesome very upbeat and friendly.

I have to agree with Ken’s assessment: ever since Dr. Kareus left, the place has gone to hell. I’ve been seeing Kareus for about 3 – 4 years. I“m super pissed that the practice does not want to tell the patients whether or not he’s coming back, so I’m going to be finding a new provider.
Anyway, the nurses are always nice, but the people in the front are rude and wouldn’t know how to be nice if they were Miss Congeniality winners. I called to have a prescription refilled only to find out from the pharmacy that the doc’s office said they need to see me before they’ll refill. I’m okay with them wanting to see me, what I’m not okay with is that I only found this out because I followed up with the pharmacy about where the script was. Pueblo took absolutely no responsibility or action to contact me THEMSELVES to say «we would like to see you». I called and left a message on the triage line stating that I did not appreciate having to be informed by the pharmacy. Then I had to call back 72 hours later because there still was no return call, Kayla (rude beyond rude) didn’t care that I had not received a return call. She just reiterated in a bored tone (as though I was interrupting her gum– popping, office gossiping time) that I had to come in.
Honestly, over it. It’s amazing how these people keep their jobs.

Such a bad experience on every level. In 1 year I have never seen a doctor, but a P.A. The PA is OK if you have a cold or a cough or an «owie on your toe», but beyond that he is stymied and gets frustrated. When I asked to see Dr. Douglas Cunningham, who is my doctor according to my insurance company, the front desk told me «he only see those with HIV. Really? A D.O. that only sees… what???
The restroom is out of soap and seat covers, and the «urine sample room» is dirty from table-​tops, to floors to toilet.
Not acceptable on any level.

I have been going to Dr. Cunningham and Dr. Karius for almost 10 years. This is the first time I felt the need to write a review but I think that everybody should know the kind of experiences I’ve been having lately. Back when I started going to this practice it was very organized and very professional. Over the last year to 18 months it is gone downhill very VERY quickly. The doctors come in for two maybe three minutes and bill you for an extended visit (which is the half an hour rate instead of the 15 minute rate). If you’re paying through insurance it’s not that big of a deal but if you’re paying privately it sure is. On top of the «get them and get them out» attitude the front office staff is extremely rude, and the worst experience I’ve had with them is the fact that my wife is out of one of her maintenance medications and has called 7 times over the last three weeks to get a refill as well as having the pharmacy do it for her. The practice is too big, they’ve outgrown their britches and the care is lacking. If you’re looking for new physician my advice would be to stay clear of Pueblo family physicians. P. S. Before writing this review I did send two letters to the practice to ask them about why their service is going down hill so fast. They never even bothered to call me back. That’s why felt a Unilocal review and I’m also going to be doing a Google review was warranted.

While I’m not sure that there is better care elsewhere do to the current state of the healthcare system; I have to hope so.
The staff at the front desk were nice enough. Maybe the insurance I’ve always had or maybe this is the way it is, but I haven’t seen a ‘real’ doctor in decades. Here again, I saw PAC — Jeremy Scheibaum. Have to say, he seemed terrific!!! I was SO hopeful because he didn’t rush, he was thorough, honest, knowledgeable. Really terrific. However, I think he needs to work at a place that appreciates his kind of care.
I went in for a full physical, blood tests etc. as it’s important to me to know the state of my health. About a week later, some girl called me with the follow up message. She was clearly extremely rushed and needed to get these phone calls done. She was exasperated when I asked a question about something she’d said and I realized it’s because she has no clue what she is saying, she is going through some script or something.
I called back and left a message for Jeremy to call me as I wanted actual detailed results of my tests rather than the –everything is fine– statement I got from the girl. The next day another woman called me back for him. When I asked for actual results, numbers and are those within good range or bad, or what… she was not forthcoming with my results and was becoming very irratated that I wouldn’t just take — «all you need is Vit D» for an answer. I wanted to compare my results with last time to see if I’m keeping my cholesterol down and stuff like that. Seems reasonable to me. With every question she made sure I knew she was more and more annoyed with me. I finally asked, ‘Why are you annoyed that I want the results of my tests? And why don’t you just send them to me anyway!?” She said, ‘fine, she’ll mail them’. Well, of course, she never did.
Two weeks later I got my bill from Sonoran Labs which reminded me that I never got the results from the tests for which I am now being billed. I called Pueblo Family Physicians back.
This time I asked for and think I got a manager who was very nice and apologized that she never sent the results to me. She sent them and I got them 2 days later. HOWEVER, what I still have a problem with is that when I asked this nice, intelligent, reasonable manager why it’s not just common practice to provide test results, the answer floored me. She doesn’t know about other places, but at Pueblo Family Physicians, they just keep them and go over it with you next time. Really? I said, but what if you report to me that my cholesterol is ‘normal’ because it’s at the top of the range and since I wouldn’t know that, I don’t have an opportunity to make any changes to keep it out of the *high* zone? You just wait till next time, after a person has had another 6−12mos to damage their health? Yes.
That doesn’t make sense to me. I think the healthcare system is so strained, this may be the norm everywhere. I really don’t know. But I’m going to try somewhere else because I don’t think it’s good. FYI

Ugh! The staff is horrible and not professional at all, very rude, never pleasant, almost as if they all give you an attitude, The only reason I come over is because is near my house, otherwise, I would never come again!!!

This office is terrible at any type of follow up as well as follow through. They have very poor customer service and lack of patient follow up. I understand I am responsible for paying my lab work/​bills but had I known this would be a yearlong process all because the lab was given the wrong code I would have taken my business elsewhere.
They failed in so many ways and even when I spoke with the billing manager never owned up to their mistakes. I cannot respect an office that I do not trust with my medical care. He did offer to give me a credit for a copay in the future. I asked if he really thought I would come back to this office again, what are the odds I would actually receive the credit when I have had nothing but poor service and no follow up? I am very disappointed and will not return or recommend this office to anyone.

Awful experience. After putting up with rude front desk staff and inaccurate lab results I finally left. Every time you go they will take your blood from their in house lab. It’s not necessary and they’ve misread the results. The front desk staff is the most unfriendly I’ve ever encountered and if you need test results for another doctor good luck getting them to provide the right results for the current year. How hard is that? Turn over of PA and NP is high – do you blame them for leaving?
Like I said, I left and I’m a lot happier!

Completely unprofessional.
I arrived early and waited over 30 minutes for my appointment. After finally being called, I was asked to make a urine sample for my appointment. I went into the bathroom to find several used cups that had not been picked up in quite some time. Dirty.
My physician, Ilona Bleaman, was very nice and welcoming, but seemed to be in a big rush. Not sure if they overbooked or what but I sensed she was in a hurry.
Upon leaving, I was asked when would be best to schedule my follow up appointment. I was super confused as any doctor I have gone to in the past called with results. I asked if it was possible to get the results over the phone and they said no. You have to pay another co-​pay to get your results!!! I reluctantly made the appointment but after talking to a lot of friends and family about how they always get their results via phone call, I called and cancelled. I was finally able to get them over the phone after saying that the law gives me the right to my medical results.
In addition, I recently received a bill for my blood tests. One of the five things tested was not covered by my insurance so I called to find out what the test was for. While the lady on the phone was very nice, she told me that she didn’t know for sure but from what she could see in the system, I was in for a routine well woman exam and gout. UMMMM… excuse me? Gout? First off, I didn’t even know what it was! After she explained it to me, I was utterly confused on why that was even in my file. I never have, and currently do not have any symptoms what so ever of gout.
This place is so unprofessional on a number of levels. Unfortunately, I did not do any further research online about this office and went off a co-​workers recommendation. There are terrible reviews all over the internet about this place.