Statewide Lighting

I’ve found that I’m typically compelled to write a review after a particularly bad or particularly good experience. Fortunately, this falls into the «good» category.
I had been looking around for replacement exterior lights for my house. After having poked around a few places, I was still without a collection that appealed to me and suited the house (including not getting a lot of help from the various salespeople in several stores… either the store didn’t have what I was looking for or the salesperson didn’t understand the style that I was after).
Since Statewide was around the corner, I thought I’d pop in. I’m glad I did.
Firstly, Bob was extremely helpful. I discussed what I was looking for… and he walked me right to several different styles that fit the description. Found the Kichler «Morris» exterior light collection and that nailed it. Literally within 10 minutes. He gave me an extremely competitive price for all the fixtures that I needed, especially considering the personalized service that I received.
Additionally, found an indoor ceiling fixture that was perfect for the spot that needed a replacement from the original light in my house.
Kudos to Bob and the shop, I will make Statewide my first stop next time I need light fixtures.

I purchased two bathroom light fixtures from this store in December, 2014. My «Lighting Consultant» was Cecily Merdes, who was very helpful and friendly at my initial visit, sending catalog pages to my email so I could see the fixtures and specs at home, and when I returned to pick up the lights. I would also note that on all three occasions I visited this store to complete the purchase, I was the only person in the store. Crowd-​phobes, this is the place for you! The first fixture has been installed for about two weeks now, and works as it should, looks good, no complaints. The second has not been installed yet. On the other hand, I did have a few concerns. Their return policies are pretty limited from a customer’s perspective. I wasn’t able to actually have the fixtures when I returned the first time to purchase them, as the man working the store was the only one there and couldn’t leave the floor to package them for travel. So I had to make a third trip the next day. To their credit, the packing was elaborate enough to protect the fixtures quite well. I thought prices were moderate to higher end, but seemed on par with others for the kinds of products they had. Felt like sale prices were what should have been regular price, so not a lot of bargain finds.

the previous posting seems quite unfair to me, as the complaints stem from the lighting manufacturer rather than the retailer. This morning I visited Statewide Lighting to browse the exterior lighting. I was very impressed with the attention I received. Although the man at the desk (Bob) was juggling an number of tasks and interruptions due to an employee absence on this particular morning, he was right there to assist me at every moment that I needed him, cheerfully and intelligently answered all my questions. I was rather a high maintenance customer at a busy time for him, and yet I was treated with the utmost patience and respect. I have been to almost every lighting showroom in Scottsdale, and this was my best experience.

Today, as our electrician was installing our new craftmade ceiling fan, we found out that our particular fan had a faulty electrical part.
So, I immediately called Statewide, where we purchased the unit from and explained our problem to Robin.
Even though when I called it was after regular business hours, she immediately brought us over a new replacement part, that worked perfectly!
I can not say enough good about the service that we received today, but will always recommend this business to anyone wanting GREAT old fashioned customer service!
Thanks Robin, for going out of your way.

This is a terrible company to work with! We chose Statewide Lighting because I had worked with them professionally. We ordered 3 pendant lights from them last September. One stopped working in November and it took WEEKS for them to order a part that was needed to fix it. Endless phone calls were not returned and it took a lot longer than it should have. We also had to bring it in, leave it there to be fixed and then pick it up. Not convenient! About 2 months ago, the same light stopped working plus another one. We have made about 8 calls and only one has been returned. The man who answers the phone pretends not to know us and still, even after sending a certified letter — no returned calls. We have now contacted the manufacturer to get them to help us. We would like to return them all together and choose a better company to work with. At this point we are disgusted and really want to warn anyone out there who is thinking of using this company. DON’T. It’s not worth your time and frustration. In a time where companies should be relishing business — they don’t. They should be ashamed for treating customers like this… and we know them.