Tech Plus Automotive

I gave these guys 5 stars because they have a very clean shop, they are honest, knowledgeable and understand the fine art of customer service which I find rare in automotive repair facilities. I took my Lexus in for a bad battery and they took the time to point out what was needed other than my battery, they specified what could wait and what was important to fix now. This is a level above the Lexus dealership. They also followed up afterwards and have great rates.

We had over $ 1200 worth of work less than 2 years ago, and one of the items they did was replace the rear brakes. This included turning the rotors and replacing the pads. 28k miles later they are already down to 3 mm and starting to scar the rotors. Anyone who knows anything about cars, knows the rear brakes wear a lot slower than the front. And 28K miles is really abnormal to replace rear brakes so quickly. Let’s just say I’ve never had a car, which I’ve owned many, ever wear the rear brakes this quickly.
So i called and spoke to Gary (who was very defensive as soon as he got on the phone) and I pleasantly told him of the situation and asked if there’s anything he would do. To be honest, it looks like the work wasn’t even done, but I told him and will Unilocal that I am not pointing fingers or making any accusations. But he told me to bring it in, which I would have done. But I asked if I bring it in, and the brakes are in the condition I say they’re in, will he replace them. He said no.
So somehow these brakes that lasted over 60k miles before, just lasted only 28k miles this time. Same driver, driven the same way since we bought the car new 5 years ago. I feel that Gary should have said to bring it in, and if they were in the condition I said they’re in, that he would replace them at no charge. But nothing even remotely close to doing that. Rather, he was defensive and basically tried to make me think I know nothing about cars, which isn’t the case. Far from it. That’s why I didn’t have the shop that noticed it, during a routine oil change, do the work until I checked with the last shop that did it. Thinking the shop would make it right.
Sadly, I was wrong.

The driver’s side mirror for my BMW 328i was damaged in a parking lot, and it needed a couple parts. The parts needed to be ordered and they arrived the next day. So basically, my car was repaired in a day-​and-​a-​half. I am so impressed by the FAST and professional service. Also, the price was very fair, and I felt I was not being overcharged. I would definitely recommend Tech Plus!

I recently look my 2011 Land Rover in for service, I was very happy with service I received. It was done on time and saved me about 25% from what the dealership would charge. I am glad I found them and will continue to use them for service. Like the dealership my car was washed when I picked it up, a nice added touch. The staff was very professional and made sure I understood what services were done on my Land Rover. It was done right and at a fair price, this is a great alternative to the dealership.

My husband and I have been taking our cars to Tech for over 5 years and have been extremely happy with the service, honesty and communication. I never feel like they are trying to up sell me. They always call and discuss any issues prior to doing any work. It is nice to have a shop you can trust.

Gary and his team took care of my Volkswagen. They were friendly, quick to diagnose and found what was wrong when the VW dealership couldn’t. They went an extra step and verified with VW the issues were under warranty. I’m not a car person and they made the service experience painless and charged a fair price.

I sold my car today that had just been serviced by a Certified Mechanic. When I arrived for my appointment, the Manager/​Owner was arguing with another customer on the phone about services performed. This continued while I waited for approximately 10 minutes (I actually texted the Buyer about this while I was waiting because he found these guys on the internet). I dropped off my car, that is in excellent shape and walked around in Scottsdale Quarter.
When I returned, the buyers arrived about the same time. I asked the young man that took the car how it checked out to which he replied… my Dad checked it and it’s fine. The other person, arguing earlier promptly looked at him telling him it’s not his job to say and to be quiet.
I then was told of a laundry list of items that are wrong with the car. These items included BMW service-​related issues that are factory-​suggested at 100K miles (my car has 55K on it). They also stated other supposed «leaking» things that need to be repaired in addition to brake fluid flush that had been done 2 months earlier. Their «deal» to do these immediately necessary minimum repairs was near $ 500; they charged $ 110 for this service. Other items would be several more hundred.
I called the Certified Mechanic and all of their «required» things will now be done (because they totally spooked the buyer… and rightfully so… I wouldn’t buy something IF it had those things wrong with it) are costing $ 330.
I feel cheated and undoubtedly the person on the phone arguing over his bill felt the same way. I may be generous on my star-​rating above:(

A bit tardy in leaving this review as it reflects service in Jan of 2012 but their service was so impressive I think better late than never applies here!
During a holiday visit to Scottsdale the in-​tank fuel pump on my Volvo went bad. Unfortunately, on my particular car, this is no small job (over 20+ hours labor). It’s a difficult and laborious job for anyone to preform, even a seasoned mechanic.
After having my car towed in, the guys at Tech+ diagnosed the problem and gave me the bad news (as I had guessed) about the necessary repair. They ordered the part and had the work done a few days later. So far, very good service but nothing over the top.
Within 3 days of getting the car back I knew something was seriously wrong. Fuel pumps occasionally make a slight whine but this one sounded like a small jet turbine. Outside the car it was even worse… people would stop and stare as I drove down the road!
I took the car back to Tech+ and told them «I think the pump that was installed is bad». The odds of getting a bad factory part are very small and initially they seemed skeptical (understandably so) of my diagnoses. They came out of the office though to listen to the noise and immediately said «Oh, gosh no.» This is where their integrity really came to light. They were incredibly apologetic (much more so than necessary… it wasn’t their fault!)
They immediately set to working with the parts distributor to make things right, got another part, took care of my rental, went through another week long repair, and had me back on the road again as fast as possible.
A lot of garages would have tried to dodge the issue, especially given what a PITA this repair was. The guys at Tech Plus though stepped up to the plate immediately when it was apparent that something wasn’t right. They were everything that a great garage should be: professional, efficient, and operating with the highest integrity.
If I lived in the Scottsdale or north Phoenix area, I wouldn’t hesitate to use Tech Plus for all my automotive repairs. An absolutely top notch garage and staff!