Tide Dry Cleaners

They lost my 2 suit pants — A Hugo Boss and a DKNY. I called for 2 months asking to speak to a manager. The manager finally called back and said «it’s been past 10 days and we can’t check our cameras, sorry.» I will never drop off my clothes here again.

Been using Tide on FLW & 101 regularly for about 10 months and they do a good job. Recently, I had a good customer service experience with the manager Jerry.

The worst dry cleaners i have ever used. This location has lost my clothes twice. Each time with finger pointing to someone else. It has been so frustrating using them. I will gladly take my business elsewhere. Yes they can clean your clothes but no they cant find them for days. Very unprofessional.

Expensive, but the same day service sounded great. For about two weeks, went pretty well. Until I went to pick up my clothes at the end of yesterday as usual. Not ready, the machine broke. Ok. I asked to have my clothes back so I could get them done same day the following day somewhere else. Nope, shipped them off to Chandler. But not to worry, they said it would be ready by 4 pm the next day. Well they weren’t when I arrived to get them, and I was then told two more days and no way to get them sooner even unwashed. I was having them done same day for a trip. So out of luck, no clothes for the trip now. I get it though… things happen. So, I ask why at least didn’t somebody call me at any point to give me a choice or to inform me – said their phones were broken too. Apparently nobody has mobile phones either. But they did say they may give me 20% off (I had to ask, they didn’t offer). There are WAY too many good cleaners in the area to deal with that kind of customer service. I would strongly recommend not using this location.

«Terrible» — stained the left shoulder of my shirt — also I had them dry clean my pants and they returned them to me with the same stains as when I turned them in, they then said they would «re-​do» it and when I got my pants back, they were discolored and looked bleached in the area there was a stain. Horrible store.

Based on where this was located and the two star reviews I had to try it myself. I had a feeling the people in this area are a little more sensitive than in other parts of town. Boy was I right. I was greeted with a smile by a pleasant woman. She asked if this was my first time and gave me 25% off the bill since it was. She told me the service was same day before 9 am and basically exceeded my expectations right then and there. Will be using them again and I am blown away by the pretentious Scottsdale reviews here. One person said Tide broke the buttons on their $ 250 shirt. Dude, if you can afford a $ 250 shirt shouldn’t you be able to afford a personal assistant?

When I had a dry cleaning question, the managers made me feel as if they were inviting me into their home. They set aside space and both of them took time out of their day to talk to me for a long time about my question. Their employees were equally professional and courteous. The quality of the work was also top-​notch and for a great price. They added a couple buttons to a dress shirt that somehow fell off with another dry cleaner for free and it smelled like Downy instead of chemicals like with other dry cleaners. I cannot over emphasize how nice the managers were to me. I also noted several Scottsdale Police Officers (in uniform) using their service. I feel good knowing that the Scottsdale Police Department trusts this establishment. I would definitely return and would definitely recommend Tide Dry Cleaners to friends and family.

Tide was great until a few months ago & then their customer service really changed for the worse. The last 2 orders were not delivered on time & after speaking to the new manager, his attitude was he really didn’t care. In fact all he could brag about was how he had increased the business since he was hired & that he didn’t need my business. I’m done with Tide & will return to my old cleaners across the street, since my business is not important or valued by management.

Generally they’ve done a fine job with the quality of cleaning for me, but customer service is a big problem. I try to use a coupon whenever I go because they are on the high end of what I like to pay. The problem is that persistently fail to apply the discount. I have to press the issue every time or they won’t follow the terms. Not cool from the customer side. I’m looking for a more customer friendly shop.

Pulled up to Valet pick up 1 minute after closing time. Sat there for 10 minutes before I realized. Staff saw me didn’t even come out to let me know they were closed. Place not the same since Simon left, guy was a pro.

When this placed first opened I thought it was the best thing that happened to dry cleaning. The staff that worked there was friendly and even made an effort to learn my name.
How disappointing that things changed so quickly!
In the beginning the clothes would come back smelling fantastic. I mean, my car would smell like Tide after I had removed the clothes. I loved it! Unfortunately, this disappeared very quickly and my garments began to smell more and more like chemicals.
Their website claims that «We inspect garments for stains, damage, missing or broken buttons…» Unfortunately, they break the buttons and do not inspect to replace them. They are aware of the situation as when I brought it to their attention I was told, «Yeah, when they’re pressed the buttons break, it’s the machine.»
The thought of the 24-​hour pick up is nice; however more times than not, there was some issue with the machine that would not allow for the after hours pick up.
Their «Inner-​Circle Rewards» program is a joke. Their website states that you earn points for each garment and it can be tracked on your receipt. Not once in the entire time that I used this place did I ever see or hear anything about points or rewards.
Needless to say, I do not use this place any longer and quit recommending it to other people well before I stopped using them.

Sorry, we’ve managed to break every button on your shirt again. I explained before dropping off that the buttons are special (Thomas Pink $ 250 shirt) and they still busted them all off. When will someone open a «no button breaking» dry cleaner???

I pulled up 9 minutes ago in their «valet» parking space. Still no one has come out to help me. I’m going to stop going here. Their Balt service is terrible.

Although this place is conveniently located, there are a few reasons I would not recommend:
1. I would describe the customer service as awkward. They’re not blatantly rude, but they’re not friendly either. They seem to just not care.
2. They tore a blouse of mine and didn’t say anything to me when I picked up. I only noticed a few months later when I wanted to wear the blouse again.
3. A few items have come back looking like they were not cleaned. They smell odd, like stale chemicals. Don’t know how else to describe it.
Will not be going back to this place. Looking for a new one…

The new owners have ruined this place in a matter of a few months. Stay away I can only imagine how bad it is going to be 3 more months from now!!!

I am filing a complaint on this location soon. They dry clean sometimes and many times they just press. Clothes smell like they do end of day. When asked and caught red handed (while picking up clothes, some were pressed and some dry cleaned in the bunch) they came up with so many stories.

I’m going to breakdown my experience with Tide Dry cleaners into three different situations:
1. Our first visit was somewhat pleasant as we used an email promo coupon for 20% off our first visit and the girl only gave us an eye roll but the clothes came back compete and clean.
2. Second visit, I picked up our clothes and upon arrival at home had noticed a piece was missing. After calling the shop, they informed me the camera in-​store shows them counting the garments on the way out and there was nothing we could do. Our fault for not counting our garments but their fault for less than amazing service… AGAIN.
3. Final straw: dying my wife’s new white garment pink and accusing her of not knowing what color her blouse was. After several conversations, they considered making it right by giving a store credit but haggled her on the price as it may have been purchased from a discount retailer.
Bad attitude, countless eye rolls and three strikes you’re out Tide. Won’t be returning and wouldn’t recommend to my friends.

This rating is for the alterations. I took a pair of expensive new pants to be altered. I just needed the pants lengthened. This involved taking the hem down as much as possible, as I am too tall for regular pants. The additional fabric in the pant legs would be enough to make the pants long enough to wear with heels — I made sure of this before I bought them.
When the pants were returned to me after the alteration, each leg was a different length and the hem was cut, then tacked up with cheap lace. I don’t know how much length was cut, but enough to make them unwearable with heels. I took them to another alteration place and paid for them to fix the pant legs so they were the same length.
Tide returned my money for the alteration, but actually made me pay for the dry cleaning. I was pretty turned off, realizing that my $ 280 pants were now not wearable because of their negligence. I assumed they would tell me I didn’t owe for the dry cleaning. I should have refused to pay for the dry cleaning. Anyway, don’t take good quality expensive clothing here to be altered.

I have never been to a dry cleaner before and have heard horror stories about how they smell funky, lose/​ruin your items or just plain screw up. This was not the case here.
The store is located in a new shopping center next to some lunch destinations, so it seems a little out of place, unless you drop off/​pick up during your lunch hour. The inside is nice — it’s clean and new. Everything is automated and seems well organized. The two different employees I interacted with were nice and informative. The entire process was simple and efficient. It was so simple and easy, my husband said we should dry clean everything — until he saw the price. Luckily, since it was my first visit, I received 25% off my order.
If I ever need something dry cleaned again, I’d definitely stop here.

Wonderful! I stopped in before it officially opened and all the managers were excited, friendly and gave me coupons and free samples. The equipment is brand new and the place is meticulously clean inside. They gave me a custom bag with my name on it for future drop offs. There is something about getting my clothes cleaned with brand new machinery that makes me feel good. I have nothing but positive things to say about the employees, managers and guest service. Not sure what Kathy M is talking about! I have been multiple times and they are consistently excellent! Perhaps she owns another dry cleaning business!
Easy to drop off clothes on your way to Starbucks in the morning. There is a 24 hour drop off too if you come after business hours. Give them a try!