Ultimate Lash & Brow

Good service and I loved the results would definitely check them out again when I’m in the area

I must applaud this business all the way. If you show up to your appt ON TIME (like you should), you walk out looking and feeling like a million bucks. All technicians are very professional and I send all my clients here for their specific services. I run a business where being on time matters. I read a recent review in which a client stated they walked in for their appointment 20 mins late? I was actually there when she walked in and it was 30 mins late, but she still insisted on having her appointment and threatened to Unilocal her. Because you ran late does not make it fair to run into someone else’s appointment time for when they show up on time. Sorry. I have been coming here for years and have never been disappointed. Respect your technician.

Awful, awful, awful! Customer service is at its worst, technician «Boo» lacks personal skills!
Story is, I originally got awful brows done in their San Diego office, technician was sweet but skills where not there at all, I walked out of there & 10min later hairs where falling off, shape was horrible, I looked like I had stickers smacked on my forehead! When I went back to Scottsdale office to get problem resolved, since I am originally from AZ, I waited for Tech for 40min, & she still didn’t show up by the time I had to leave. I give them a second chance to reschedule and now I was late 20min, when I get there Boo, not even in a sympathetic tone, just says your late & minor doing you. You have to come back. Or it’s either that or go back to San Diego & get problem fixed out there, wiping her hands clean of all problems. Rude, snappy & in a under meaning tone, just said here call this number for customer service & get your money back! Wait for your check in the mail. Wow! It’s safe to say I will not only not go back because of lack of customer service, but their techs lack experience. Funny how the technician that greeted me in initial appointment in AZ, couldn’t do the brows herself, she said she needed HELP. Buyer beware!

I have been to ULB three times now and I am so impressed with the service they provide. I was a little concerned since my last fill had fallen out rather quickly but I explained this when I came in and not only did they take the time to understand my concern, they also made it right. Boo was amazing! She let me know that if I ever had any concerns about my lashes or the service to call right away and that they would do what was needed to get it fixed. She took the time to listen to me and walk me through a possible cause. I have been searching for a great lash place in Scottsdale for a while now and am so happy that I have found Ultimate Lash and Brow! They truly are one of the best!

Big disappointment. Let me start by saying I have been getting lash extensions since 2009. I really wanted to like this place — it was convenient and promising. Nice interior, clean and professional. My tech was professional and knew what she was doing. With lash extensions, the product used is as important as the application process and unfortunately, the products this company uses are inferior.
A full set and the lashes started shedding day 2. By the end of the first week, they were completely gone. I kept my fill appointment for the second week and explained to the tech that they had all fallen out. She agreed to try a different glue but I was still charged the full amount for the fill.
Same result. By the end of the first week, they were gone. I cancelled my third appointment.
As I said, I’ve been getting lashes since 2009 and I have found a great place where I am getting lashes that look great and stay for the 2 weeks as they should. So this place can’t blame their product failure on me. Ultimate lash and brow needs to seriously review their product and make some changes or they won’t survive.

I have been coming here for the past six months with decent results. I started last November 11^th with a Groupon. I’ve had lash extensions before, and these were not the best, but not the worst, and all the girls are nice, so I have been coming back for a fill every three weeks on Wednesdays.
The reason I came on Wednesdays is because the salon did a promotion on Wednesdays (called Wacky Wednesday), where you could get a fill of 75 eyelashes per eye for $ 75. Coming on Wednesdays saved me about $ 15 per appointment. I’m down with that.
When I texted to make my next appointmentearlier this month, I was told that the salon was no longer doing the Wednesday deal. My choices were to now pay $ 90 for the same lash amount for which I had been paying $ 75, or $ 99 for the same amount of lashes per eye, plus bottom lid lashes. I have no interest in bottom lashes.
The other option was to beccome a «member» and be able to retain the 75 lashes per eye for $ 75 price, however, this would require a monthly autodraft from my bank account and a 12-​month committment.
My issue with that arrangement is that I am going to be gone the whole summer, so I don’t want to spend $ 225 for a product/​service that I don’t receive for three months.
I understand that businesses have to take price increases from time to time, but I think that 20%, all at once, with no notice, is a bit excessive.
I found a new place that I think I am going to like better. Had the install done a week ago and I still have not lost one lash in seven days. Their glue must be outstanding. The new place is going to fill me every three weeks, on whatever day I want to come in, for $ 75 — just like Ultimate used to do, but I can choose my day now.
Ahhh, much better and closer — and the adhesive appears to be much stronger.

I was here on a business trip and needed a fill in for my lashes. I scheduled to see Nida and was very happy with the results. It is almost 3 weeks later and they still look good. The space is clean and spa like, I would recommend!

I love Boo. She is amazing and always takes such good care of my lashes. I trust her to make my eyes look great each time I come in for a touch up. Wouldn’t think of trusting anyone else.
So glad I met you UL&B.
Rebecca

This is my second visit, the first with Erica and this with Allison. On this second visit I mixed up my times, but Erica set me up with a different appointment later in the day and reversed the missed visit charge. Both Erica and Allison gave me excellent service and I have come out looking gorgeous! I am hoping to find a place of the same caliber in Northern California (just vacationing here). My first experience with eyelash extensions has been great!

I am giving ⁵⁄₅ stars for Boo. If you have not been here and don’t know who to trust with your lashes, book with Boo. My initial appointment was with a lady named alison who was very much accusatory of me not knowing what I wanted. But Boo stepped in and fixed what Alison left behind. Alison said she is not a magician and she was right. Boo on the other hand did create magically cute lashes out of this tired mama with no time for daily make up.

I had my eyelashes done a few years ago, and loved them. They were a bit too long, but they lasted well over two months and were surprisingly were very low maintenance. The woman who did it just said not to be rough with them, to not use mascara, and to use oil free remover.
I wanted eyelash extensions again for a trip I was taking on a Friday. The Sunday before my trip, I went to this location for a petite set. I was given a packet of materials, and part of it said to get your lashes done at least a few days before an event. Lucky me, I thought, because I was going about 4 days before leaving. I figured my lashes would last for at least a few weeks and then I’d have to get a touch up to just fill in empty spots. Boy, was I wrong.
First of all, the woman who worked on my eyes must not have washed her hands. I could smell a strong peanut butter smell, and those little latex finger things they use didn’t help.
Second, my lashes lasted for less than a week and a half, despite me following their instructions to the letter. I didn’t wear any eye makeup for several days before, I didn’t wash my eyes the day I got them and for a couple of days after, and I barely wore any eye makeup at all and definitely did not use mascara. When I did wear eye makeup, I used makeup remover that was oil free and meant for lash extensions. I was on vacation but didn’t swim or submerge my head. When I took a shower, I kept my face out of the water at all times. Even with me being extremely careful, every time I blinked another lash would fall off. By the end of the week they were 90% gone.
I was extremely disappointed with the lashes. I am also pretty suspicious of the fact that they push you to get an annual membership so you can get a refill once month.
Anyway, I’m glad I got a Groupon for this because I would have been even more mad if I had paid full price ($ 250). Never coming here again.

Love this place! I’m new to town and currently acting in a TV series and needed a good reliable place I could turn to for great lashes, and I definitely found it! Nida was fantastic and I’ve already scheduled my touch up service! Needless to say, I will be returning time and time again because I finally found a great place! Thanks Nida for the beautiful lashes! All of the staff are very friendly and fun to be around!

Boo did a Wacky Wednesday job on me tonight. She is excellent. I have tried several other places and this will now be the only place Imgo! Jerri

I’ve never had eyelash extensions before and was nervous they would turn out looking really fake and bulky, but they did an amazing job! The office was very clean, everyone was very nice, and Catherine really took her time to make my lashes look great. They look natural, only better!

I have edited my original review and added stars! When I was a new client, I needed more education as to their methods and types of lashes and glue. I had extensions for 1 ½ yrs prior to this, but was unaware of different methods.
I am also a «problem client» — meaning that I don’t have much in the way of natural lashes to attach the extensions to. So, they have been very patient in working with me and trying different methods. I have also come to understand, that unlike other lash salons and methods — ULB places a high priority on the condition of your natural lashes and following their instructions and advice is imperative.
Nida is great, as her own lashes are thin. Boo is a walking encyclopedia of lash info, and kudos to Erica at my last appointment, because this application was longer and more curly than other applications, and she tried a new adhesive. So far, so good!
At the moment, I seem to finally be getting more natural growth of my own lashes, and although the extensions are fairly thin — they are lasting a bit longer and don’t seem as delicate. My thanks to Nida, Boo, and Erica!

Used my groupon today for the mascara look with Japanese synthetic 55 lashes each eye. I usually wear false lashes but I love my first time lash extensions! Opens up my eyes a lot more and can actually see my lashes now. Not too dramatic great for everyday without makeup too
Highly recommended to make your appointment and try it out :)

I found this lash place on Groupon and purchased the Queen Bee look (150 lashes per eye) for $ 105. This was my second time getting a full set of lashes done and I was not expecting much since my last lash appointment at Beautiful Skin and Nails (see my review) was not great. Man was I in for a great surprise! This place is absolutely AMAZING!
When I arrived there were two chairs in the waiting room and it took a while for anyone to come out so at first I wondered if I was at the right area but within about 5 minutes, a very nice lady wearing a white clinical jacket came out to greet me and handed me a thick packet to fill out.
The packet covered warnings on side effects, had questions to weed out people who were not good candidates for eyelash extensions etc. It also included several questions regarding what kind of look you were trying to achieve, how dramatic you wanted the length and curl of the lash, and suggestions on what would look better with different eye shapes and sizes. I also appreciated the section on pros and cons using mink, human hair or synthetic lashes. Although it was a lot of paperwork to go through and fill out, I feel it was instrumental in helping achieve the look I was aiming for and eliminated any disappointments or unhappiness with the extensions.
I believe my technician’s name was Bogara. The lash application was done in a private room and was relaxing. It took about an hour and thirty minutes to complete the application but the look was absolutely amazing. I had no complaints. It was truly everything I was looking for in the length, curl and feel. I also appreciated the written after-​care instructions I received as it is sometimes hard to remember all the do’s and dont’s when verbal instructions are given. My tech was very nice and extremely professional.
It is now 3 weeks later and my eyes still look great! I’d say 60% of my lashes are still there and the curl is still good. I am setting up an appointment this week for a fill. I can’t say enough how happy I am with Ultimate Lash and Brow! Thank you for caring for your clients the way you do :)

I purchased a Groupon for $ 40 for the Mascara look. 55 lashes per eye is just not enough to look good. I still had to put mascara on. So in that respect, it wasn’t a good deal or a good first experience. The description was misleading. I definitely recommend getting at least the Petite Look. I then went back and got semi-​permanent mascara put on my lower lashes. Again, it was nowhere near what they described. It looked like I put mascara on 2 days ago, slept in it and this was all that was left.
Maybe the third time’s the charm? Just got a full Petite set and it looks natural. It cost me a lot extra just to get to this point.

I purchased a groupon for the mink lashes… it was a pretty awesome deal.
I was nervous as I have never had eyelash extensions and I have only worn false lashes once. I don’t mean to brag… ok I do mean to brag; I do not need eyelash extensions as I normally have great long lashes! But my curiosity got me and I wanted to try them… enough rambling on…
The salon was clean and cute. I got there early and I was given a bunch of papers and i mean A BUNCH to fill out and sign. It was a bit intimidating I must admit. After waiting for about 30 minutes, my eyelash tech came out and introduced herself. She was super sweet. I think Erica was her name. Being a HUGE animal lover, I asked if MINK lashes were real mink fur and she was honest so I opted out and got synthetic ones instead. Anyway, an hour later i laid down on the table, I got up with these long beautiful lashes! I LOVE them! I hardly need makeup now and I’ve been complimented left and right! Erica did awesome!

I can’t even put into words how pleased I am with the services UL & B provided! I had a full set of eyelashes done, as well as the semi-​permanent mascara to my lower lashes… and the experience was exponential!!! From the first phone call with Vien, who went way ABOVE and BEYOND to accommodate my schedule!!! Then Boosara, who was extremely professional and knowledgeable!!! She did an EXCELLENT job with the application of my lashes, as well as applying the semi-​permanent mascara! My lashes look FABULOUS!!! I had them done before with another salon and was not pleased with their work.
If you’re looking for perfect lashes as well as knowledge and professionalism, this is the place to go!!! You won’t regret it!!! And the mink lashes are the best!!! Very natural looking and feeling… don’t even know they’re there!!! Thank you UL & B… you have a customer for life!