Arcsource Inc

I have been ordering from Arcsource Inc. for over 6 years. Customer service is excellent… for example one time I mistakenly didn’t’ get the canister out in time for pick up so I had two… the following week I put out the empty. My very helpful husband, helped by switching the canisters – so Arcsource picked up the full canister and I was left with an empty. Instead of charging me full rice for a replacement canister, they discounted the price by half. I was very thankful! Very dependable!!!

If how they treat the individual consumer is how they treat their contract clients I would not be surprised if they lose business.
I called on ¹²⁄₃ and spoke to a very nice gentleman about ordering a Hypertherm plasma cutter for my husband who gave me a great price and said there was no need to pay upfront. He stated he would order it and it would be in by the end of that week and I could pay when I picked it up.
Well the end of the week came and went so I gave it a full week until I called back. I called on ¹²⁄₁₀ and the gentleman I spoke to said they had to check their warehouse and would call me back to ensure it arrived. 3 hours later no call back so I call again and am told it was still «on order» and to check back, mind you I told them I needed this by ¹²⁄₂₀ and I ordered this almost 3 weeks ahead of time.
Well today I just had an inkling there was something not right. So I call this morning and am told the product I am ordering is now «on backorder» and they have to call Hypertherm direct to see when it would be back in stock-​that was over 4 hours ago and still NO call back.
I called Hypertherm direct to figure it all out who were BEYOND helpful. They said the item I was ordering was in fact IN STOCK and could ship to ArcSource as soon as they ordered it. So why hadn’t they?! I am a paying customer, granted not a massive account of theirs but I am bringing business to them.
Melissa at Hypertherm was so helpful and able to give the name of another distributor who were EXCELLENT, friendly and CALLED BACK when they said they would call back. I have ordered the product and they are shipping it directly to me.
Over 4 hours later and still no call back from ArcSource, I wonder if they will EVER call me back-​doubtful.
Moral of the story, consumer or large company looking to do business with ArcSource-don’t do it. If they can’t follow through with an order someone has placed or have enough decency to call someone back while investigating their order you’d have to wonder what the rest of their work/​business ethic is like.
Thanks for nothing ArcSource!

Very helpful. Up front, honest, fair prices, easy location to get to from 95. These guys supply our business with helium for promo balloons. I have been treated so well by these guys that there is no reason to go anywhere else.

We decided to cancel our contract with Arcsource after 15 years.
We were tired of paying the annual fee of renting the tanks and paying for 02 and acetylene.
We called and told them we canceled. They told us they would come and pick up the tanks.
They never came.
2 more calls later, they finally did, and then had the nerve to charge a $ 29.75 pickup fee which they never did inform us of.
We have a truck and would have been happy to drop them off myself if we knew. They did not disclose this when we called.
The tanks still had plenty of 02 and acetylene in them so they should credit us!
So now I can review and disclose your tricks.
Take that!