Chili’s

Costumer service is OK. Needs too much improvement. Food looked frozen or cold. Worst experience

The food and service were awesome! I especially enjoyed the cheese nachos and steak fajitas :)

Food was underwhelming (even for Chili’s). Took 30 minutes to get our drinks (which were half full). Never coming back. (Service was okay).

I really want this Chilis to be good. Its so close to home and stays late. But… Its always a miss.
9pm — close weekday happy hour for drinks and appetizers.
Texas cheese fries and buffalo wings were OK, probably the only thing that isn’t ever messed up.
My pasta was very dry. Chiken was blah.
My friends steak came out while she had to wait a few minutes for her side?!? What the heck
Slowest service I have probably ever received.
We ate our food and once finished we still chatted for about 40 minutes waiting … While our server was MIA.
Went to grab a quick bite with a friend and ended up being the last people here. We just wanted to wrap up and head out.
Why can’t this place be better.

I don’t think My husband or I have ever had such a great dining experience… at Chili’s you say? lol
Yes! our waiter in the bar was Derrick…
He was extremely helpful and not in any hurry. Recommended a few drinks. They were very good. He recommended a few things on the menu and we indeed took his advice.
Our food got to us, unfortunately, our steaks were a little overcooked.
I hate sending food back but Derrick had absolutely no problem getting the steaks made to our satisfaction. In the meantime supplied us with a House salad while we waited for our steaks.
Didn’t take long and out came the steak meals PERFECTO!
These days it is ALL about customer service… and we will definitely be returning for great service!
Thanks Derrick!

Good service. Food was good too. Prices was ok. I don’t have a complaint here. This place is good.

I placed an order online and received a confirmation email that my order was to be picked up at 10:04pm. It’s was placed at 9:53pm. I got a call from Brittany saying that the kitchen closes in 1 minute and they will not be able to make my order. That it needed to be placed an hour before in the restaurant. Now, how does this make sense when I’m placing a to-​go order online. I don’t want to drive down and place an order when I can do it online!!! I’m on a family vacation and this was by far the worst thing that could be done. If your staff wants to get out early then you need to not be in the restaurant business!!!

This location is nice but, I wish the service was better. It takes a while on nights where it is not crowded still takes the server a long time to deliver food. The check out machines NEVER have paper for the receipt. Fajitas dont sizzle. Not impressed

Man, the TV commercials always get me. The food looks SOO good. Then you get there and the menus make the food look delicious, then your food comes…
The let down. This is a quick and easy place to get decent food. Not great, not trash, but decent. I guess one doesn’t come here for fine dining, or excellent service. But for a quick, semi clean, open late, place to talk, eat, and relax.
Best part of Chili’s is the chips and salsa. Ever since Chevy’s closed in Salinas we can not find hot, thin, crispy tortilla chips. Every other place serves thick, cold chips. Not here, thin, hot, and tasty. Give’em a try!
Enjoy!

Food was ok. Only reason we went there was because its next door to Embassy suites (didn’t feel like driving) our bartender was terrible. Manager was worse asked if I could log into my rewards from kiosks they have on bar just got ignored. Next time I will drive to another place that visit this Chili’s

Horrible tap water. Monterey Peninsula is known for high levels of chlorine in there water and seaside establishments are the worst in my opinion.
Food is decent. I usually have to send it back every time because it’s cold or not well made.
Chips and salsa– the chips should always be hot. Always! Not the case most of the time. Like the heater is off in the chip dispenser.
Friendly staff but just not quite «on it» most of the time. Not attentive usually.

Horrible!!!
I’ve been to MANY child’s around the state and this is by far the WORST!!!
Our salad came out with 10 leafs of spinach and that’s it!!! It’s like they were trying to save on lettuce. Awe aske to speak to the manager– he accused us of «eating» the lettuce. When we told him the food was subpar, he said «well, I have nothing to say to about the food coming out like that».
The manager offered no resolution. Go to any restaurant other than here.

Service is either terrible or alright, never once has it been great. Love their food and prices are good. Great place for family or if you want to watch a sports game in the bar area.

Chain is a chain. But this one has great customer service.
Good food.
Love the improvements inside. Feels more roomy.
Love the big mouth bites.
Everything is just good here.
I with that still had the football and baseball memorabilia above the door.

Chili’s is a chili’s is a chili’s… that’s what chains are all about right? Consistent food under one name… makes it reliable but also somewhat boring.
For that reason we only come here on «special» occasions… i.e. when military can get a free meal :)
Our server was good, the food was as expected and the place was packed.

Came in for a light meal since it was a little late. The place was nice and the bartender was very nice. Food as usual was good.

Came in on Christmas Eve. Wait time wasn’t too bad. Service was decent… then. Now service isn’t so hot. I’ve been in over a handful of times and it’s all just meh. Staff is just lackluster and not as attentive as they should be. Maybe they just need new staff in here to do a better job. Food is good though.

Chain restaurants tend to be the same — lack luster food with average service. This Chili’s (and their new menu) took that expectation and threw it out the window.
I was in Monterey for the Big Sur marathon and this restaurant was conveniently next to my hotel (Embassy Suites) — and while I typically look for a more ‘local’ place, this was so convenient and I was tired from a long flight.
The wait at Chili’s was less than a couple minutes and my friend and I were sat in a booth. The restaurant was full with runners and the bar was packed. We ordered two skinny margaritas from the bar and only had to wait a few minutes before we got our drinks. Let me just say, the skinny margaritas are delicious and do not taste ‘lite’ at all! We even asked if they were accidentally made w/​regular mix!
For our dinner we both opted for the fajitas. I got the steak and shrimp, and my friend got the chicken and shrimp. The fajitas came w/​3 tortillas and a slew of toppings on the side (spicy sour cream, jalapeños, salsa, guacamole, cheese) and a huge helping of shrimp, steak, and veggies (onions /​peppers). The shrimp was good and perfectly cooked. The steak was a tad tough, but had decent flavor.
The price for 2 dinners and 4 drinks was under $ 70!
Good value and good food for a chain restaurant.

We had some shopping to do in Seaside yesterday and wanted a quick, semi-​healthy lunch (like salads) and happened upon Chili’s. I’ve had a few bad experiences with a Chili’s at another location and was a little leery of trying it again. Apparently, like Applebee’s, they have really revamped their menu and that’s a good thing!
We opted to sit in the bar since it looked relatively quiet — no kids — and mostly empty. There were lots of TV’s turned to various sports venues and our waitress greeted us very quickly, took our drink orders (iced tea) and left us to peruse the extensive menu. There were the usual suspects: appetizers, salads, chili (of course), burgers, wraps, sandwiches, ribs… you get the picture.
Being sometimes fans of Chipotle’s rice bowls, the Chili’s version caught our attention. I decided on the Margarita Fresh Mex bowl: house-​made corn & black bean salsa, citrus-​chile rice, topped with house-​made pico de gallo, fresh greens, chopped cilantro, crispy tortilla strips, fresh sliced avocado & a perfect drizzle of margarita sauce. I added chicken to mine and didn’t get any tortilla strips but they weren’t missed. Not bad at all! My husband ordered the hotter Chipotle Fresh Mex bowl: house-​made corn & black bean salsa, citrus-​chile rice & chipotle pesto. His was topped with cheddar cheese, house-​made pico de gallo, fresh greens, chopped cilantro, crispy tortilla strips, fresh sliced avocado & a drizzle of cumin-​lime sour cream. He also added chicken to his. Both were a little under $ 10 and just the right amount of food.
Our waitress was very nice, friendly, and gave us just the right amount of attention. Also like Applebee’s, there is that gadget contraption on the table you can «play» with but I mainly ignored it —- until it was time to pay the bill. Our waitress encouraged us to use the thing, so not wanting to be labeled an old curmudgeon, I swiped my debit card, added the tip (got tricked into taking a survey) and printed out my receipt. It was painless really, but is the future for all restaurants? I hope not.
Anyway, Chili’s has renewed my respect for the brand. Not that I’ll be a regular customer but at least I won’t have the negative view of them any longer.

I love chili’s. I know what I’m getting. Even of I know I’m getting two days worth of sodium in one sitting, I’m good with that.
I try to eat right and exercise so that I can indulge myself in some Texas cheese fries and a tall cold pilsner from time to time.
While it’s true that I could fill up on some kale or quinoa creation, neither of those will fill my soul like some potato skins or fajitas will.