Quality Transmissions

My hubby took his car for transmission. They broke air condition fixing transmission and due to that, we couldn’t use the car over 2 weeks. No compensation what so ever! We had to make a full payment over 1700 without any discount for not able to use the car for 2 weeks! What they said is «I’m sorry, you’ve got a new air condenssor!» which I did not ask for! I am never coming back!

Great experience dealing with the guys at Quality! Highly recommended by this picky customer. They made sure I understood what they had done to my car and never did I get the usual «you’re just a girl» vibe from anyone at their shop.

After hearing great things about this shop, we took our work truck in for a new transmission (and a bunch of other things.)The truck is a old with high mileage. Due to the strain put on the truck, they suggested a heavy duty transmission, which seemed reasonable. Since this is a work truck, time is of the essence. No truck equals no work. They estimated a week, so my husband arranged to take the week off of work. At the end of the week it wasn’t ready. Ok, these things happen but work must go on so my husband arranged to do work which wouldn’t require equipment on the truck. At the end of the second week it still wasn’t ready. Being out of options, my husband moved what he could into my Subaru and started working without the truck. Week three they said they were waiting for a part from Dodge but no one could figure out the part number. On week four, they said there was a problem. The truck is back together but it’s losing power and they don’t know why. They admitted it was their mistake so they were going to fix that part on their dime. Week five, they think they know what’s causing the problem. Week six, they are sure they know what’s causing the problem but none of them have the knowledge to fix it. They took it to another shop. Weeks six, seven and eight… I don’t know, it’s still not done. I do know the other shop is very busy so they probably didn’t even have it on the lift. Week eight, they called and said they were made aware by the other shop that there’s a blown head gasket, which is why the truck is leaking water (given the age of the truck and high mileage, I’m not surprised, though I am surprised they didn’t locate it in the course of going over all the other parts they went over.) They wanted to redeem themselves and fix that. Fine, just do it. Week nine, they call and say the truck can be picked up on Monday. It’s Monday. You know where the truck is? It’s in the shop, still not ready.
If this truck comes back and it’s the most amazing repair job ever, I might be willing to raise my rating. I will say that they have been nice this whole time and I’m sure it’s not easy to call a customer fifteen times and tell them that their truck is still broken but today was the end of my patience. Working without the truck has been physically hard on my husband, as there’s equipment on the truck that makes his grueling job manageable. He is in pretty much constant pain now from shaping cold metal, by hand. I suspect that the truck kept getting pushed to the side and had someone busted it out, it could have been done in half the time. I know things go wrong but when you cause the problem, it’s also your responsibility to fix it quickly. They are fixing it (maybe?) but I don’t think it’s a priority for them.

I really wish i could say i enjoyed having these men check my car. The men were very friendly but I refuse to trust them with my car. They told me that just to check out the transmission, which meant taking it apart was going to cost me $ 1050. Any parts or more labor would cost me more. I am 100% positive I know what is wrong with my car and instead of telling me what I needed to do to fix the car they wanted to charge me this just to take a look!!! i WOULD GIVE THEM NO STARS IF I COULD

This place knows what they are doing and is good at what they do! They can obviously fix transmission but also can locate problem two other shops overlooked. Very courteous staff is running honest bushiness. Highly recommended!

Ever slowly twist a well-​inflated balloon?
In late fall of 2014, THAT is how my totally immobilized Toyota Camry sounded when one rainy day in Monterey I grindingly tried to put it in gear –a very deflating feeling.
As I sadly called for my free tow to nearby Quality Transmissions I was 10,000% sure I needed a new, ~ $ 3,000 tranny, and I lamented as much that later afternoon in Steve’s office at Q.T. on Del Monte Ave., located conveniently near the Highway 1 on-​ramp.
Lo and behold at 8 am the *next morning* Steve called me, explaining I needed only a $ 350 axle replacement, and could I pick my car up at 9 am.
«The heavy rain will soon start, so we wanted you to have your car back as soon as possible…»
Coming in I was the picture-​perfect target of your standard mechanic fleece-​job, but going out I emerged totally untainted with a payment over 90% less than I thought.
TOTALLY AMAZING!!!
Will an asteroid soon decapitate me.
Take your chances and follow my example at Quality Transmissions. ^_^

Great experience working with Steve the guys did a great job on my avalanche and I definitely will be a returning customer.

This is the best auto place around! Steve is amazing. Hands down. A-​MA-​ZING! The rest of the crew there is pretty darn awesome too! They know what they’re doing and it was done all so quickly and efficiently!
My friend, who has been an auto mechanic for the last 35 years recommended them to me and I couldn’t have been happier to follow his advice.
Steve walked me through every step and all that needed to be done while my transmission was being worked on. Quoted me exactly what the price will be. Then went over all the parts that were used and prices after it was fixed and before I signed anything.
All their work is done in house. They’re actually one of the last places on the central coast that doesn’t send out their transmission work to other places or companies.
I couldn’t give this place any higher praise. All my auto needs will be done through them from now on. Because, yes, they do work other than transmissions, that’s just their specialty.
To reiterate: They know what they’re doing!
I HIGHLY recommend this business.

Highly recommend. I did the research and I’m glad I did. the goombas underquoted me, leading to undesirable results. Steve talked me through everything, explained exactly what was going on, and what it would probably cost. After making some decisions, we bit the bullet and went ahead with a repair. My transmission is shifting so wonderfully now, I can’t be more pleased.
Before I left, I noticed my janky ass driver’s side window was slipping down, and a mechanic came out, opened up my door, proped the window back up into place, and put the door back together. Like a boss. I trust these guys with my transmission over anybody else.

Super friendly and positive staff. We took our car here for an unfortunate transmission repair. The work was done in a timely manner and everything works great. The best part was how friendly and positive they were. I highly recommend this shop! The world needs more positive and upbeat people like Steve! Thanks again!

Yep, time to give Kudos where Kudos are due…
The employees at Quality Transmission were not only friendly but very helpful.
After our trip to Nevada, we found a rear end full of oil, took it into the shop and received quick service.
They answered all of our questions and concerns, walked is through the various solutions and made the repairs.
Even after the repairs, have been there to answer more questions and concerns and jumped in to assist with our needs.
We are very apprecative of their Quality Service!
The Tracey Family

I actually called this place to get an estimate on a transmission flush, and the mechanic spent a solid five minutes on the phone with me explaining why he thought it was both a waste of money and a bad idea. Then he looked up my car’s recommended maintenance for me, and saved me a boat load of time and money by NOT trying to sell me things I didn’t need… Very helpful and knowledgable. I didn’t need to go in that time, but when I eventually do I will definitely go there.

Quality Transmissions is an EXCELLENT place to take your car for anything transmission related. They are extremely friendly, great prices and do exceptional work. Extremely recommended to anyone!

One of the best places to take your car if you need a new tranny… might be one of the only places on the Monterey Peninsula.
Transmissions aren’t cheap but they do the job whether you need it fixed or replaced in a timely manner and for a decent price.
Apparenlty 2001 RX 300 are notorious for breaking down (the tranny that is) after it reaches the 100K mark. Sucks for me.