AT&T

I came into this store today to have them help with my account, instead of calling customer service and talking to someone that doesn’t speak English very well. It took maybe about 20 minutes or so, but it was worth the wait to have some very friendly staff willing to help and be really kind to me. Thanks Tyler!

I went in to the Northgate AT&T store to get a new phone today. I’d talked to Brian last week and he answered my billion questions. Great customer service. He doesn’t just go through the motions and phone it in. He’s actually interested in explaining stuff to me. He was great about explaining cost and what my bill would be. I picked out a phone and he transferred over all my data. I bought a screen protector and he put it on and was really precise about it, making sure the edges lined up perfectly and there were no bubbles.
It’s funny, I really don’t like AT&T but I keep coming back because of their employees.

Andrieu was very informative and helpful when my boyfriend and I wanted to open a new plan with AT&T. I would highly recommend him to anyone willing to get a great deal and be served with great customer service.

If you don’t mind waiting in line for incompetent employees to try and up-​sell you while providing inaccurate information this could be your spot, but it isn’t what I enjoy. Kind of like an old school used car lot staffed by community college dropouts.

Terrible customer service! Was told I could return or exchange my $ 80 life proof case up to one year if there was anything wrong with it. The case is terrible and doesn’t work. When I went to exchange it for a normal case they told me it’s only at 14 day return or exchange policy. So basically the employees will lie and try to sell you everything and when you are unhappy they say too bad. Don’t go here unless you want to get lied to and ripped off.

I’ve have been with AT&T Wireless since my first mobile phone back in 1999 and have done many of my upgrades at this particular AT&T store. The staff have always been helpful and the merchandise has always been exceptional. The prices are a bit high but that’s the store’s fault – that’s what we have to pay for ever changing technology.

I actually made an account just to review how much I despise this store. I recently decided to buy a Samsung Galaxy Note 4 on Craigslist. To play it safe, I asked the seller to meet with me at an AT&T store to verify the phone. Last time I bought a Samsung Galaxy S5 on Craigslist, I also met with the seller at an AT&T store but at the Southcenter location. The worker at the Southcenter location was very helpful. He checked the IMEI code for me, checked out the phone, made sure that the phone could read my SIM card, etc. He did all of that even though I wasn’t an AT&T customer. When I went to this AT&T location (Northgate mall), the only thing that the employee did was check the IMEI code which I asked him to do. He couldn’t figure it out so he
ask his co worker how to do it. He then told me that the phone was clean (clear IMEI). I then proceeded to ask him if the phone was still being financed or if there is anything else wrong with the phone and he told me that he couldn’t check that or do anything about it. I was confused since the other worker at AT&T Southcenter had no problem assisting me with my questions. I just assumed that it was a legit phone since the worker at AT&T Northgate told me that it was good to go. I then proceeded and bought the phone from the seller. After driving back home, I realised that I should do a comparison check on YouTube to see if the phone was fake or not. I had suspicions on the way home since the S-​Pen that comes with the Note didn’t feel smooth on the screen at all. I have played with my friend’s S-​Pen on his authentic Note 4 before and it felt really smooth. While watching the comparison video of a real vs. a fake Note 4 on YouTube, I came to a conclusion that my phone had all of the fake qualities. The seller was even smart enough to boot the system to give the phone a real Note 4 system. But of course, the camera quality and options weren’t changed even though he gave it the Note 4 operating system. After factory resetting the phone, it no longer said «Samsung Galaxy Note 4» anymore. It just displayed a cheap looking android with a jelly bean jar. The android’s head was the jelly bean jar’s lid. And it was just displaying the android’s head fitting itself onto the jelly bean jar. When I turned on the phone after factory resetting it, the date was also off. It was displaying China’a timezone from the 1900s. Instead of America’s timezone today. $ 350 down the drain. Of course I should have noticed that the price was too good to be true so that’s why I tried verifying it at the AT&T store. I feel like it’s also the employee’s fault since he didn’t even recognise that the phone was a counterfeit when verifying it for me. The IMEI code should have displayed that the phone is a counterfeit on the tablet that he was checking the code on. So if you’re thinking about buying a phone online, skip this store and get someone else to verify it for you.
P.S I did call the seller for a refund but he kept replying with «I got the phone as a birthday present and used it without any problems. I don’t understand what’s the problem.»
I kept repeating that he didn’t state that it’s a fake phone when selling it to me but I guess his small ant sized brain couldn’t comprehend what I was saying.
If I could give this store 0 stars, I would.

–thank you Michael for giving me my new iphone 6 Plus phone! I love it! You are very helpful, met all my needs, and made a good deal of upgrading my phone! The seat stools were difficult to sit on and tables too high! But other than that, the store waa clean and spacey to walk between merchandise!

I came in this afternoon (1÷17÷15) looking at the iphone6 as my iphone5 decided that very afternoon to stop receiving messages and calls. I had a lovely sales associate by the name of Kayla help me. She was great at explaining the pros and cons of the 6+ and the 6. I am a very indecisive person and she was very patient with me. When I finally decided on the 6, she came over with a bunch of cases to to help protect my new investment. She was helpful, and very pleasant to work with. She put on a great screen protector for me as well. Unfortunately when I got home (1.5 drive or 1hr ferry ride away) I noticed there were a couple dust particles on the screen that someone with my OCD would totally drive nuts. So of course I contact my local store to see if they could fix it and they said I had to return to the store that did the installation. Ok I get that but I live so far away the price of my trip would be the price of a news screen protector. So I call this store and speak with Troy the manager who totally went out of his way to help me and make sure I was happy with that the product. Not only did he contact the Silverdale store for me, he endured they would take care of me and even followed up. Although I don’t live remotely close– I would definitely recommend this location if you are in the market for a new phone. Thanks!

A customer usually judges a business by the particular representatives s/​he meets there. It may be unfair to the other representatives if a customer says negative opinions based on his/​her experience with a particular representative at the same site. I am sorry for the other representatives at Northgate Mall shop of AT&T, but have to tell my unhappy experience with Mike on 1÷11÷15. My wife and I went to this shop to set up GoPhone accounts and were helped by Mike. We were new customers of AT&T, so basically knew nothing about its services. Mike seemed to have very little patience to explain the prepaid plans, and unhappy with our questions. OK, maybe he was in a bad mood I thought. He explained that the $ 25/​monthly plan means a customer pays $ 25 for 250 minutes and this will expire in 90 days. This is a perfect plan for me, who uses cell phone very rarely. So, it is equivalent to spending $ 25 on cell phone service for every 3 months. What he failed to do is to tell the difference between the $ 25/​monthly and $ 45/​monthly plans. The latter is a REAL monthly plan that means you need to pay $ 45 for every month. (I got it clarified later through live chat at AT&T website) My wife was confused with the term «unlimited» under «nationwide call» and other similar options but could not get clarified with Mike. It was fine as long as we got our cell phones set up and left for home. Before we left the mall, we tried to check if our cell phones were working, but was disappointed and had to go back for help. Fortunately, our problems were fixed by him with the help of other representatives. To my amazement, before we left I noticed that Mike was indeed a happy young man with other representatives. Maybe his bad mood only shows in front of customers, or specific customers.
Update: After the first month, I realize that the $ 25/​month plan is actually a real monthly plan, i.e., the remaining minutes of this month will be gone in the next month. This is exactly what AT&T website tells and I should trust myself at first. I am a little bit annoyed that the representatives working at Northgate and chatting online gave me the same wrong information. Maybe AT&T wireless service is great (hope so), but the representatives really suck.

Paul Suarez was a very helpful retail sales consultant. He walked us through our confusing portable wifi machine, and helped my parents get new phones right then and there. I highly recommend the store and Paul.

If you have AT&T go to the Northgate mall AT&T and they will take care of you 100%
#troyquickistheman

I bought an iPad online and picked it up in the store. I was helped by Morgan and he was an awesome representative of the company. Fast service, knowledgeable about the product, and very courteous. I was in and out within 10 minutes.

Came here to switch my phone and got added to the wait list… came back 30 min later… was told I was late and will b put in the bottom of the list again… the policy was never explained to me… the service person named is Shelby, super cold… don’t understand why customers pay for this kind of attitude.

It’s a quest to find a new phone, and you are the hero; looking for the perfect wireless voice transmission method.
Today, it was the day after iPhone 6 launch, and I didn’t expect to line up, but there it was, and realistically, I was like. err. I’m here for a case, and of course there was a person there, who was to make sure that, like a VIP club, you were on the list. Of course, checking if you had a legitimate reason to be in the store, which wasn’t packed, it was like any Eastside club, empty and a waste.
So I’m in, and the poor CSA who was at the door wasn’t helpful in helping locate the phone case, so I just ended up asking a sales person, who was more than helpful, and made up for the zero star experience waiting out in the line. He got me checked out, and I was on my way.
There isn’t a line there, but when there is, it’s annoying. Oh well, you have to do, what you have to do.

I normally pay my bill at this store location. Today I had the unfortunate experience of having a total douche bag assist me in that process. I was unable to remember my billing zip code and had to ask for assistance using the auto pay machine. The gentleman that assisted me was not only condescending, but also seemed very disinterested in customer satisfaction. Very disappointing experience, at a store that is normally fine. My contract is up in December, and I will definitely be making a change.

45 minutes just to return something? AT&T is the worst. The employees are rude too; but that’s to be expected. Then, their system had ‘shut down’ for the night, so we were instructed to come back the next day.
This was after they told me that I wasn’t allowed to return stuff that I bought online… even though the return policy clearly says that I can return something that I bought online, in the store.
After pointing out these very simple things, and instructing the guy on how to read at a 3^rd grade level (I wouldn’t put the return policy above that) they finally let us return our item. System down be damned, I’m here to return something and I’m not available when it’s convenient for you.

Everyone is super nice here! We came in last Monday to get my mom an iPhone. Morgan helped us and he was fantastic! The upgrade was speedy and we were outta there in no time. Unfortunately, my mom dropped her phone the next day ad the screen shattered in a zillion pieces. We came back so she could switch back to her old phone because no way was she paying $ 199 to get it repaired by Apple. Morgan pointed her to a cheap repair shop in Fremont that does it for a fraction of a cost. Woohoo, thanks Morgan! Now my mom and I will be able to FaceTime from afar without breaking the bank!

This is my mom’s closest AT&T Store.
SITREP
This outfit in Northgate provides very good service for my mom’s telephone needs whether I am with her (about half the time) or not (the other half the time). Since mom is on my phone plan, I really am concerned that she stay connected with me when I am working in California.
THE SETUP
This store really does take care of Mom when she’s had an issue and I’m stuck down in California. What will happen is the store will call me up and say there is an issue with her sim-​card or with her tech and they will tell me what options we are needing to consider to get her phone working.
NETBOOK
This is also the situation with the Netbook I got her with the AT&T service plan so that she can continue to use the wireless capabilities to stay connected with my nephews & nieces. If she has some tech-​issues, the staff has been able to help work through the hardware problem with the netbook — both when I’m with her or not.
THE LOWDOWN
I’ll be honest: I hate my AT&T carrier service and I feel trapped. I hate my AT&T service-​plan, and I hate the national AT&T corp in general. But I have nothing but great things to say about the customer service staff at this store.

My sister was working and didn’t have time to stop by. It turned out that she just needed a new SIM card.
The service was fast. I talked to the assist manager and he got me in the queue. And, someone assisted me immediately. The SIM card was replaced with no charge. I was in and out the store within 20 mins. I was happy!