Bank of America

This is my review for coming here mid-​afternoon to deposit a check.
Staff — Friendly and helpful
Wait time — Very minimal
Parking — Plenty
Location — Convenient

I use their ATM’s regularly. Not a fan of them being hidden behind the building but oh well. I stopped by to make a cash withdrawal of $ 2000. I didn’t like having to repeat my request three times (at increasingly loud volume) in order to get past the plexiglass. I basically let everyone in the bank know that I was leaving with 20 $ 100 bills. My buddy at the next window was interested in making friends. I get that banks have safety concerns but not at the expense of customer privacy. Yuck!

This is a review of the cash machine only as I have never been inside. There are two cash machines located side by side on the outside of the building facing east. Both were operational and my experience with the one I used was typical of any B of A cash machine.
I put my card in, entered some commands, and it gave me money!

I decided to join the Stone Way branch of Bank of America because it was far more convenient than my downtown credit union. I met with the Banking Center Manager to choose my account type, etc. I explained that I was leaving in little less than a week for an overseas trip and would need an ATM card for the trip. I asked if it would be a problem receiving the card and his response was, «100% you’ll have it!». So, I put the money I’d need for the trip into the new checking account, received my temporary ATM card and awaited his call (when the rushed bank card would arrive). Well, the day before the flight out he told my husband (who was in the bank on other business) that not only would I not have the card as promised, but it hadn’t even been sent. He never bothered to discuss this with me, which I found to be very inappropriate. When I received this news I called him hoping to resolve the issue. Since he had promised it would be sent via Fedex I wondered if a morning delivery would be possible (since our flight was later in the day). He didn’t take the call (was «busy with other customers») and never called back. Luckily my credit union account was still active and they were able to provide the service that allowed me not to have to panic about my trip. When I returned from my trip I didn’t have an ATM in the mail as promised. So I called the bank and ended up speaking to a national representative who ordered a new card for me. She kept insisting I had actually received my first card, which was of course not accurate, and gave me a tracking number. When I traced it I realized the bank manager must have re-​routed my card delivery to the bank branch. However, I was never notified so had no way of knowing it was there. It occurred to me later that I also had not received my checks. I called again, got through to no one locally, ended up emailing the national office who ordered new checks for me. It didn’t occur to me until later that my original order of checks also probably was re-​routed to the bank branch. Again, I was never notified. So much for the «100%, you’ll have it!». You know what is 100%? The fact that I will actively discourage people from joining this branch of Bank of America. And, if you do join anyway, just don’t believe anything they tell you, don’t expect them to pick up the phone, don’t expect then to call back if you leave a message, and don’t expect anything to go smoothly. I totally regret my decision to bank here.

Very Attentious, very prestative.
I do not have more than 3 zeroes in my bank account. The first time I went there, to open the account, the manager came to talk to me and they did everything I need in the best way they could. Everytime I returned since then, they still remember my name and who I am! That’s amazing! Also, I did not have picked a line with more than one person in front of me. They have setup my internet account and I can do almost everything I need through internet now.

Currently, this is my favorite bank in Seattle. I like the guys that work here — very professional, but fun. Excellent customer service!

these guys are awesome. no only do they rush to help me out with any problem i may have with my account, no matter how big or small… they pointed out an issue with one of my savings accounts that will save me money in the long run. i’ve been in many BOA locations whith questions from time to time, but the stone way location is hands down the most helpful and friendly. thanks for being so great!

This location has a drive up teller window but the window doesn’t seem to be available much during standard business hours. And getting into the teller lane is difficult unless you are driving eastbound on N 36^th St., perpendicular to Stone Way. Note — the drive up teller window does not provide an ATM; instead, you have to park and get out of your car to use their external ATM.
Inside this bank the tellers all have safety glass between them and the customers so you could argue that this location might be safer than others since bank robbers may be less likely to target this bank. Maybe. :)