Butterfield Plumbing

Herb and his team are trustworthy, reliable and honest. They came to my home for a plumbing issue and saved me money by suggesting a lower-​priced option then the «big guys.» I have not had an issue since. Can’t thank Herb and his team enough. Fantastic.

Herb has come in and done a few jobs for our new house. We have been very happy with his expertise, dedication, and well-​valued price. Plan to hire him for all our future plumbing needs.

I’ve decided to lower my rating from 5 to 3 stars, despite the excellent service the first time. We need some more plumbing work done and given my initial great experience with Butterfield I thought they were a good candidate for the job. When I called, I was told they’re not doing estimates at the moment as they’re too busy and wouldn’t be for 1 – 2 months. Fair enough, but what I needed done was not a rush job, so I asked to be put on the calendar for whenever they’d have some time. I was flat out denied and was told to call back in 1.5 months to see if they had time available.
I don’t believe this is how a business should be run. If a customer is aware an estimate will take a while but is fine with it, why not setup an appointment? It’s disappointing that what I thought was a good company has turned out poorly.

I love this place. We have used them to install a new tub/​shower and sink during a bathroom remodel, to install a new kitchen sink, and we have them scheduled to pipe gas into our kitchen as well. I trust them and know they will get the job done right, and I’ve always felt they were honest with me. It is really nice to have a plumber I can trust.

For the record, I googled national price averages and Seattle-​area averages. On both metrics, I was charged over double the typical cost of basic dishwasher installation. I fully understand that there is additional time involved in such jobs, and skilled labor has a cost. That said, I stand by my assertion that $ 465 is an extremely high cost for a task that was completed in ninety minutes. If my mom’s household wasn’t in crisis and I hadn’t promised her I would take care of the dishwasher installation for her, I would have turned your guy away upon hearing that price. You guys really stuck it to me when my family was vulnerable. Five star service with a one star price.

I called Butterfield Plumbing on the weekend, got their answering service who took my information and told me to expect a call first thing Monday morning to schedule an appointment. At 9:30 today, I called Butterfield, who sure enough had the message, but hadn’t called me yet. They of course had just booked their last available slot for the day, from what it sounds, just moments before and didn’t have another appointment until Thursday. I suppose it is what it is, but I am disappointed that calls from the weekend did not take priority. My business will be offered to others now and in the future.

I moved into a new home last week. Ryan, the plumber was at my house today helping us solving some problems with the toilets. He arrived early, took care of my problems, and he was very professional and polite! The experience was pleasant. I was very satisfied with the service. I will for sure use their service again and recommend to my friends in the future!

Had an awesome first experience with this company. My tenants called me one morning because the kitchen sink was leaking. I did some research on Unilocal and decided to give Butterfield a shout. They were super nice on the phone and able to get me an appt the next day. The plumber, Ryan, was supposed to call me at the appt to get clearance on the repair but instead he called after the appt to let me know there was no charge. The faucet came unscrewed and it was an easy fix. He wouldn’t even accept a service charge! The honesty and customer service was so refreshing! I will most definitely be calling them again should I need their services in the future. Thanks Ryan and Butterfield!

Great customer service and timeliness. Appointment to replace water heater was made over the phone easily, plumber showed up on time and job was done for the amount quoted. I will use Butterfield Plumbing again should I ever need a plumber.

They went above and beyond. They didn’t have the water heater we needed, so they upgraded us for free. Pricing was competitive against Lowes and Home Depot, which only carry crappy water heaters that break down too soon (check the reviews on Lowes and Home Depot… you’ll see what I mean). These people really care about water heaters and there is a reason they have so many fantastic reviews.

I do NOT enjoy having to be home when service people come to our house because I always end up with some kind of horror story. One satellite dish installer actually drilled through his hand and bandaged it in duct tape. Then he somehow knocked out the power to two of my neighbors. Another service individual came to our house, said he just couldn’t fix something. His words were, «Not even a Google engineer could fix this.» Then he walked out of the house, and that was that. Needless to say, I do not look forward to these kinds of calls, but our garbage disposal broke and started to leak everywhere.
I called Butterfield, and the receptionist told me Paul would be out to the house at 8 am. I asked what my window of time was, and she told me 8 am. Paul showed up on time. That was my first surprise. He came to the house, and he was very professional and just an all-​around nice guy. Did I mention patient? My kids were home and wanting to watch what he was doing. I asked him about a thousand other plumbing questions not having anything to do with the garbage disposal, and he was just so nice about everything.
I was given a general price for time and the call over the phone and a price for the garbage disposal. I was given the amount, and I paid it. As Paul talked and explained how to manage some other plumbing items, he didn’t charge me for every second or every question I had.
If it seems that Butterfield is busy, it’s probably because they are. I know that many of my friends have recommended this company, including contractors. When you’re in high demand, that is probably going to happen.
No question, I would recommend Butterfield Plumbing. They were on time, courteous, and all-​around professional. The price they quoted me was the price I paid. I would use them again, but I’m really hopeful nothing else in my house breaks. :-)

Timely and professional!!! I initially contacted Butterfield Plumbing and two other firms to get quotes to either replace a hot water heater with a similar or shift to an on-​demand unit. Their advice convinced me to stay with the traditional heater and their price was lower than either of the others. The technician, Adam, was punctual with both appointments and was a pleasure to deal with. Upon finishing the installation, there was one other remedy which he recommended and it was completed today as scheduled. Would definitely use them again and recommend to others.

I have used Butterfield Plumbing on several occasions, and as a real estate professional, have referred them to my clients. These guys rock! Professional, knowledgeable, and always a pleasure to work with. Their advice is always spot on. On several jobs, they’ve saved me, and my clients, countless dollars. I highly recommend them.

I got a referral from my plumber in Phoenix to this business. I left a message last night with their service. No return call! It’s 130pm now and they opened at 8.
Just called a different plumber and he’s on his way. Sad. We just bought a house and need a renovation project complete but if they can’t even call back for a clogged sink – I don’t feel confident calling them again.

Needed a knowledgeable and trustworthy plumbing company to come and help install my garbage disposal during a busy month. The plumber was very prompt and courteous and seemed knowledgeable about the entire wiring and installation process.
I’ve been trying to get information for the installation of a reverse osmosis water filtration system, specifically one with remineralization capabilities and getting the dispatcher to provide me any information on the brands and prices of the units they carry has been like pulling teeth. Very frustrating (hence the 2 star downgrade) when I don’t want to pay for a plumber to just come out and introduce me to products that I can find myself online for the necessary specs.

I called Butterfield based on the fact they have such stellar star ratings. I was told they are too busy to come check out my issue this week– completely understandable. What I don’t understand and the reason for the low star rating, is that they had no recommendation of any other plumber who they would recommend? Really? The woman basically said no one was as good as them so they couldn’t recommend anyone else. While I agree you should have a high opinion of your own company, I have called other service providers in the past and in the event they couldn’t fit me in, they have ALWAYS had another company they could direct me to.

Normally I won’t review a business until I’ve had at least two interactions with them, but I think for emergency-​plumbing needs we can agree that one is enough.
I had a water shut-​off valve go sideways in the guest bathroom tonight. The toilet was running and the valve wouldn’t fully shut off the water supply. Older plumbing in this house built in the 1950s, the affected plumbing was from the mid-​80s or so. My only options: Shut off water to the whole house, or check for emergency plumbing services.
So I checked Unilocal and a couple other sources for recommendations on plumbers more local to my area. I couldn’t see myself calling any of the plumbing contractors who advertise on the radio, and I was hoping a more local plumber who offered 24-​hour emergency service would also be able to make the service call sooner. I’m glad I found Butterfield Plumbing on Unilocal,because the total time from valve break to finished repair was under 90 minutes.
Derek, the technician, was fast, professional, and courteous. He had the repair completed within about 25 minutes from when he walked in the door. Well worth the emergency-​service fee to have the peace of mind so quickly.
Will definitely look to Butterfield for plumbing needs in the future, both emergency and planned.

Wow, I’m pretty sure we’ve found the most honest plumbing company in the universe. My husband and I discovered a leak in our kitchen sink. We found these guys and gave them a call last Thursday night and they asked if we could wait until Monday. The leak wasn’t an emergency so we said we could wait.
Derek came by, took a look and fixed the problem in 5 minutes and you wouldn’t believe how affordable it was. I’m not about to name any quotes, but trust me … their honesty and quality of work is worth every cent.

I took to handy-​dandy Unilocal to find a plumber when the city of Edmonds left a note on my parents door saying that our water meter was higher than normal suggesting a leak.
I had some moments of frustration regarding their communication with me. The first was when I called to make the initial appointment, the receptionist could not provide me with any answers to any of my questions, noticing my frustration and hesitation she put me on the phone with one of the plumbers who answered every question I had. He made me feel confident about their knowledge and I scheduled an appointment.
After they came out and located the leak I was told they will contact me with a quote for repair. Days went by and no one called so I called and got the receptionist who again had zero information for me. She had the plumber Paul call me. Paul gave me a full report of what was going on. He explained to me what was holding up the process. He gave me the best case and worst case scenarios and gave me his number should I have any more questions.
Once we accepted their estimate and they began work everything went smooth. Paul kept my parents and I in the loop of everything. The leak was outside the house requiring lots of digging and holes being made. They made sure to keep any damage minimal and did an excellent job keeping the work area clean.
Paul and his crew did great quality work. I would use Butterfield again and I would recommend them to anyone who is looking for plumbers, just bypass the receptionist.

These guys are OUR plumbers. By that I mean if we every have anything plumbing related we call them, big or small.
They have installed water heaters for us, roughed in tubs, cleaned pipes, fixed flooding and we keep on using them.
They have a quality, and a pride in their work that I find very rare of people in this field of work. They will find any way to make difficult situations come out well. They stand behind their work and ensure that what they do will last and be easy to work with in the future.
I couldn’t recommend a company more! Thomas and David were fantastic, friendly, and intelligent!