Clear NRG

I cannot say enough good things about these windows! They have completely changed the interior environment in our home, by lowering the ambient noise level to an amazing degree, as well as Winter heating bills! Do yourself a favor if you have «older» windows, and give them a call. Seriously.

We bought 8 windows from clear NRG in mid to late 2013 for a 16-​unit apartment building in Everett, WA, The sales person was more high pressure than the most aggressive used car salesman than I have ever dealt with.
We finally signed a deal for the 8– massively overpriced windows ($ 1600.00 a piece) for the large ones, Shame on me for giving in to them, but he was relentless, wearing us down for hours. But enough with the good stuff.
Months later they finally show up for the install, the installers were foul mouthed, they did not clean up any of the old tension strips, and there was pieces of blue tape everywhere in the landscape.
Well, it is now March 2015 and half of the new tension strips are coming out.

Full disclosure: I was approached by the door to door window consultation, set up an appointment as I have been looking for windows. My house was built in the 60’s and I have a combination of single and double pane windows. I clearly want and need to replace the single pane windows, so I scheduled an appointment. I did not purchase windows from this establishment. The product looks reasonable, the salespeople however were rude.
Let me preface this by saying that I WANT new windows, honestly. If the salespeople weren’t as pushy or rude, I probably would have bought from this company.
We get down to business:
The night starts as they welcome themselves into my home.
They walk around my house and good-​cop/​bad-​cop the windows while taking measurements. «Oh these are awful old windows!» /​«You got mold here probably!» etc.
They sit down at my table and continue by rifling through many many poorly photocopied consumer reports and letters in a binder, talking about how good the windows are, how good their installation people are, and then a bunch of numbers and percentages without really giving you time to digest it all.
I had let them know that I didn’t intend to purchase on the spot this evening, and that I’d like to weigh my options. At this point, the older gentleman gets a little visibly upset, and basically says that I’m wasting his time. I explain to him politely, that it’s my right as a consumer to weigh my options, and that it would be irresponsible of me to make a decision on the spot without talking or viewing other types of windows or companies. We continue.
They bring in large windows, heat lamps and trim options, similar to what Stephan G. experienced in these reviews. We went over pricing options, financing etc. Everything seemed pretty in order, and pricing didn’t seem too bad. They offer an additional percentage off that «…goes away as soon as we walk out that door».
I said that I wouldn’t really be making a purchase today, as I’d like to find out more information and weigh my options. They started to pack up, called their manager for one final push, and then headed for the door.
The older gentleman thanked me for my time, the younger gentleman got a little pushy and hot headed. He basically tried to goad and pressure me into making the purchase on the spot before he left.
Two and a half hours later in total, they left.
I didn’t really appreciate being goaded by a window salesperson in my own home. I most likely won’t be doing business with this place in the future regardless. If I do, it won’t be on the account of their sales team. Good customer service and manners go a long way.

BUYER BEWARE! STAY CLEAR OF THESE ASSHOLES! Not sure how anyone would rate these guys a 5. Was quoted $ 16k for 10 windows. Had 3 other quotes and they were all $ 5k. I am at a loss for words. These guys are unprofessional and made some really rude comments. Acted like it was a bother to even be out doing their jobs doing a bid. Wanted answers that day and would only give deal if we paid up front. Not sure what kind of shit show they run here. Then had the nerve to call 2 months later and ask if we made a decision. We had not yet and the response was STAY WARM! I would really like to get my hands on the owner of this company. Obviously he has some problems. Hope this review turns some business away as this was really REALLY bad. As if the quote was not offensive the phone call was beyond appropriate. PLEASE READ THIS REVIEW BEFORE DOING BUSINESS WITH THIS COMPANY!

My husband and I made the commitment to have our old (1970) aluminum frame windows replaced by Clear NRG and WOW! I’ve been in customer service for over 30 years and can’t decide if I’m more bowled over by the level of customer service, the fact that we’ve encountered no surprises, NONE, or the windows themselves! I had the strangest experience, while at one of the newly installed windows a car drove by and I thought «where’s the sound?». They have made a huge difference in the amount of sun heat that comes in, they are a little tinted which is an added plus, and the frame work around the windows was B-​E-​A-​U-​T-​I-​F-​U-​L! We have 3 cats and to be able to have the screens re-​screened if necessary without additional cost because of their amazing guarantee is an extra added bonus! Gary T. the project manager called me to check in and to see how things were going. Brian and Cesar (the installers) were polite, professional, and very personable. They even took the time periodically to explain what had been accomplished, what needed to be accomplished, and what they were working on at that moment. I (we) couldn’t be happier.

This review will be mostly about the sales process, since I didn’t purchase windows.
First things first: Clear NRG definitely sells high-​quality windows, and their installation team also seems top notch. The business itself also seems legit.
They sell windows using a door-​to-​door salesman approach. This has its strengths and weaknesses. The strength is that they can really take the time to walk you through the product and the company in detail, which you wouldn’t be able to do in a few minutes at a store location. This process allows the consumer to appreciate that there really is a difference in the quality of windows, and the windows sold by Clear NRG are top notch.
However, the door-​to-​door approach lends itself to misleading sales tactics, and exploits impulsive and overly sympathetic personality types. I experienced some of that during my consultation.
First, a fellow came to my door and offered me a $ 25 gift card if I agreed to a free window estimate. The guy was pleasant enough, but he took 10 minutes to deliver 1 minute of information and he seemed to know nothing about windows. What the heck, I thought, I might as well get an estimate.
Then, I received a scheduling phone call. They said the consultation would take 1 to 1.5 hours.
The consultation took over 3 hours, from 7:00 pm to 10:15 pm. It’s disrespectful to say that it will take less than half the time it actually took, when these guys know exactly how much time it will take (they do it multiple times per day).
The salesman was pleasant, professional, and experienced. I didn’t find the sales tactics to be high-​pressure, in contrast to other reviewers. They do offer you a substantial financial incentive to purchase windows on the spot (14% discount and very attractive financing), but the person I spoke with wasn’t pushy about it. I don’t know whether or not this kind of incentive, which encourages people to buy without thinking it through thoroughly, is unethical. But it could certainly lead to bad financial decisions if you’re an impulsive person. He said they make a jaw-​dropping 4 out of 10 sales. I’m sure there are more than a few suckers in that figure.
During the consultation, the salesman provided me with many facts and figures, some of which were accurate and straightforward, and others of which I believe were inaccurate and misleading. The windows are clearly high quality in terms of their insulating value, but he repeatedly exaggerated the financial and energy efficiency benefits of the windows. He claimed that the new windows could reduce my heating bill by 33%, 40%, or even more, which is absurd. The US Dept of Energy estimates that 10−25% of total heat loss happens via windows. According to their insulating value (R-​value), new Clear NRG windows might reduce heat loss through my windows by 50% at best (vs my old double pane windows), meaning that I’d be saving 5−13% on heating ($ 100 a year at best). They claimed I could save thousands of dollars on heating over 10 years, but the math doesn’t add up.
One thing that does add up is the expected return-​on-​investment in terms of home value. He provided an independent estimate (from
) suggesting that in my area, 80+ percent of the value of new windows is retained in the form of increased home value. I didn’t know that, and I was glad to have that information. It does make me more likely to upgrade my windows.
They use a heat lamp to demonstrate how well the windows function. The windows are remarkably good at blocking the heat of the lamp. Most people don’t understand the difference between reflecting the light/​heat from a heat lamp (or the sun) and the insulating value of the window, but it’s an important distinction that the salesman failed to explain. The coatings on modern high-​quality windows make them very good at reflecting heat from the sun, meaning that your house will stay cooler in summer if the sun is shining through your window. But that’s not a big concern in the Seattle area (in my opinion); the bigger concern is heat loss in the winter. Heat loss depends primarily on the insulating value, which is measured as an R-​value or U-​value. The higher the R-​value, the better the insulation. The top-​of-​the-​line windows from Clear NRG have an R-​value of just under 4, which is very good for a window. However, to put that into perspective, the typical R-​value for the walls of new houses in most areas is R-​16, four times better than these windows. The point is that the difference in the insulating value between high-​quality and lower-​quality windows is small: R-​3 vs. R-​4 .
They also claimed that their windows have an expected lifespan of 50 years, vs 5 years or less for contractor-​grade windows. They provided no independent evidence to support this claim, and I suspect it’s greatly exaggerated. Their windows will last longer, but by how much?
Overall, it was a mixed bag with some significant areas of concern.

First and foremost, Glenn, our salesperson was prompt and on time to our originally scheduled meeting. (The only one of the 3 we actually had scheduled). He said the windows would be energy efficient and great. Turns out they are. The installation people were prompt and courteous, arriving at 9 am on the dot. They work in a very quick and professional manner. I am very satisfied with the work that has been done. And I look forward to having the rest of my windows done, too! Satisfied customer and first time home window buyer. Good job Clear NRG, delivered what they promised.

I recently had the opportunity of meeting with the professionals from Clear NRG. They were very knowledgeable, and explained things in a way that was easy for me to understand. They were patient and addressed all my questions and concerns. My every want and need was met and exceeded. Not to mention the product options were limitless.
The two professionals I met with were extremely polite! Very funny and energetic as well. Not once did I ever feel pressured to buy windows during our appointment. Our meeting was fun and extremely informative, the time flew buy.
Their product is amazing and unique. In my opinion, there is no comparison that can be made between their product and other products that are currently on the market. I am extremely satisfied and would most DEFINITELY recommend Clear NRG. It was a wonderful experience from start to finish.

Made the mistake of answering the door when these guys came by. High pressure and time consuming. If they show up at your door, the best thing to do is simply close the door.

These guys came to our door offering a free window consultation. We told them we just bought the house and weren’t ready to buy new windows yet, but they said that was ok and scheduled a consultation.
First of all, they say it will take an hour but the sales guys were in our house for over three hours. Their educational and demo phases of the consultation are excellent — we liked and trusted them, and they seemed like a great company. But after two hours or so I asked them to wrap it up. Then the sales phase began.
If you are not ready to buy windows yet, you will have a hard time getting these guys out of your house. Pressure sales tactics for over an hour ensued. Every time we said no, we are not financially ready for new windows yet, another discount or special offer came out. As long as you commit to at least some windows now! It was infuriating and we came close to having to yell at them to get them to leave.
Basically I suspect their product and installation teams are quite good, but fending off their aggressive sales team may not be worth it.