Emirates

Ek229 Dubai to Seattle, they denied bringing in any bottled water even if they were bought in the airport after security screen. It was a 14 hour flight. Ridiculous!

Thank you for choosing to support conservation efforts! Anytime I have the chance to fly with your company, I will certainly do so.

HI
I made reservation for 3 people I asked them to send me Email. I see the wrong date on the ticket on return, try to corrected with them with in 24 hours they want to charge $ 600 extra to change the date
this is very bad, talked to customer service 2 time and they not helping so I called my credit card and cancel payment. this is bad way to do business even my reservation was for next year that almost 6 month ahead and still they will not help to correct the mistake .
No wonder I moved to USA leaving that part of the world.

Horrible service. You would think an airline that charges an arm and a leg for a seat would be a) kinder to customers, b) more intelligent and c) capable of actually helping. Customer service says go to ticket counter, ticket counter says call customer service. No one helps the customer; in fact the manager was basically yelling at us for asking why customer service and the ticket counter said the other could help, and what a REAL solution was! My family won’t fly this airline again!
It was all very strange as we were trying to use miles and $$ to upgrade which is insanely expensive but worth it for the long trip to Riyadh.

Very rude check-​in staff! I have noticed this three times traveling out from Tacoma airport! They seem so disinterested! They throw ur bags as if they are doing you a favor by letting you travel with them… lol! Emirates had been my fav wen I was in England. They really need workshops or more staff training which could teach them basic etiquette like smiling!!!

Traveled Seattle-​Dubai-​India. In our way to Dubai I noticed the flight attendants to be very young. One guy was mean to passengers. He will make faces when they will ask him even making faces when he was serving. It was horrible. One flight attendant did not ask me what I wanted to eat and decided I wanted the noodle meal.
But the other connections I found the flight attendants to be super nice and very patient. I can’t complain.
Only complain is that when reached Seattle, some personnel near the luggage area can be rude and not welcoming. I never encountered this neither in Dubai nor India. They should be trained better with better people skills as they yell at some passengers.
I will travel again Emirates. The flight took only about 13 hours to and from Dubai. Thanks!

Emirates treats Indians on the plane just like how the average Indian is (ill) treated in the Middle East. I plan to stay away from them.

One of the worst airlines service wise. My wife and son traveled from Seattle to Dubai on 02/​26/​2014. The air hostess was really rude, did not serve food to my 3 year old son both time even after being reminded. They conveniently said he was sleeping when my wife and him were waiting for food. Toys, they handed out bags for some kids and the rest got scraps. The toilet was over loaded with toilet paper, diapers and they never bothered to clean it. When asked for water, the airhostess never even acknowledged and when repeated asked, she said I heard you the first time. Really pathetic service, does not smile and not willing to serve. All of these are critical being in the service industry. Never again will me or my family travel in this airlines. I have asked my wife to take pictures the next time on her way back, so we can show the world how pathetic the service is.

Great airline for international flights. They have a wide selection if entertainment and keep you well hydrated and fed on your journey. The food they serve is great and the ensure that you always have a great experience!

Excellent service. I will chose it again. Used this flight on SEA-​DXB-​CCJ segment many times.

I love Emirates. — Pretty girls, good service, good food, entertainment, free alcohol, direct flights to Dubai…
For some reason the pretty girls that the airline is known for do not fly to the states… You get the middle aged attendants and the service is mediocre but the food and entertainment and drinks make up for any other airline in the states. Sorry America I travel internationally for a living and think most airlines here suck and have horrible service… Not to mention how you can have an hour flight anywhere else in the world and have a hot towel and a good meal — which reminds me that you get plenty of food on Emirates and they will give you snacks if you ask!

Very poor service in flight as well in dubai … I end up in paying $ 500 for their mistake … Never travel again in emirates

Very poor service in the Seattle to Dubai sector. I selected my food preference online and they didn’t have the right food — no apologies either.
Don’t travel with infants /​small kids in this sector — horrible service.
I’ve traveled on Emirates in the past from London — India sector and there the service matches other Asian carriers, so I suspect it is US to Dubai route that is problematic.

Very Poor service, if travelling with small Kids. I’m travelling with 20 month old twins. In Dubai airport, they didn’t allow have elevators. We have to take the stroller and kids through escalators. the security over there was very harsh. Emirates didn’t give any food to kids even though we pre-​requested it. Very bad experience

The Emirates terminal is new at SEATAC airport. The arrival is in a small section and the security is very tight. There are a lot of security personnel wandering around and asking questions near the baggage carrousel.
This could be the longest route for Emirates airline from Dubai to the West coast of America. The flight time is around 15 hrs 30 mins and it can be gruesome if you cannot sleep on the plane. One good thing is that they offer the hard liquor with no charge and you can drink as much as you can handle.

Super stoked that Emirates will be flying direct from Seattle to Dubai! They will be the only airline with a direct flight from Seattle to the Middle East.
I flew to Saudi Arabia/​Bahrain/​Oman/​Dubai recently and had to fly down to LAX to grab a flight on Emirates to Dubai (and then onto to Bahrain/​Saudi).
Flying to LAX added $ 400 return and 4 hours each way to the trip. No more! I’ll now be able to fly direct from Seattle.
Food was excellent, service was excellent, entertainment was excellent. Price was very good. Emirates is a great airline and fly the Boeing 777 ER– which is a really nice plane.