FedEx Office Print & Ship Center

I’ve been to this location several times for getting prints and copies done and everyone has been extremely friendly, knowledgeable, accurate and attentive.
Yesterday when I was in, Jordyn took especially good care of me and was very fun and relatable! Her knowledge of the paper types, sizes and methods for converting files quickly shows that she has experience and competence in her field which is always good!
She and everyone else I’ve dealt with in the past has always made my experiences there very pleasurable and I always look forward to going and getting copies made! That’s something in itself I never thought I’d say… thanks!

Located in the convention center for convenience, good call! I found that when I first walked in the line was to the inside door and moving very slowly. About three minutes after I was standing there to drop off a pre-​metered package (I wanted a receipt) another employee came down to the registers and began assisting with the line. Another minute later a third employee came down to help thin the line by making sure that all of us were going to the right spot.
Through the third employee’s explanation to the customer in front of me I learned that FedEx cannot deliver to PO Boxes. Had no idea.
Anyways, overall a convenient place to have available.

If you want to be treated like crap and wait a very very long time ask for Nathaniel. He will give you a horrible experience.

at this particular branch, at this particular time when i visited (approx 5:30pm on a weekday) so that i could buy one ream of paper, it was absolutely horrible. no one speaking. there was a line of 3 or 4 people.
behind the counter there was one gal taping up a massive odd sized item. there was that tearing sound from the tape gun. that sound was there the entire time i was standing there. it was like a bad scene of a movie.
one other guy was behind the counter doing something very busy. again, there was no talking at all by anyone. just a bunch of disgruntled looking employees, with a bunch of people in line like me, probably feeling disgruntled too, totally mute, every waiting patron just staring at the two busy people behind the counter with the tape gun noise constantly in the air.
at one point a fedex dude (in the same uniform as the two behind the counter) walks out from the far right side of the store. he walks towards all of us standing mute in line. and meanders around. says nothing. then walks back to where he came from. i don’t even know if he was carrying a package. he must have been the store manager. or waiting to clock out.
i abandoned the line. i left w/​o buying my item, standing in the same position as where i started.

I work for a local business that is in the downtown area. We have been coming here to print flyer for 3 years now and we have always been assisted and never been charged for getting assistance. We came in today to print flyer and Denise originally helped us and from the beginning seemed annoyed by helping us then proceeded to let us know that there was a $ 90 service charge for assisting us in changing the name on our flyers whice was a surprise because in the 3 years of printing flyer we have never been told of this charge and ended up editing them ourselves which took only a few minutes. Then Robyn the Center Manager helped us in the end. Robyn was awesome great customer service very friendly and remember us from 6 months ago when we had other flyers printed. Robyns great customer service was greatly appreciated.

Horrible customer service. While asking questions in regards to their printing service, the associate seem disinterested in helping me as she was «busy» doing another task. I understand that some people are incompetent and are unable to multi-​task, if that’s the case, the associate could have ask me to wait a few minutes and then give me her full attention. Waste of my time stopping by.

If you ask me how to send an email, send a file or picture, or anything electronically, I can figure it out pretty quickly. But if you ask me to send a real package, I’ll be screaming ‘please, help me!’, I can never figure it out.
So, I went to this FedEx location hoping they can help me to send some documents. The problem was, well apparently it was a problem, I needed to include a return envelope with it. There was a line of 4 people and only one register. A clerk, who tried to speed up the process, asked me what I’m there for before I got to the register. I explained what I need to ship and that I need to include a return envelope. His response was that they can’t do it unless I have a FedEx account linked with my credit card (well, I haven’t done this before, so I don’t have a FedEx account). And he moved on to the next customer without explaining how I can get this done.
Turned out it’s very easy to open a FedEx account online (which I did), and you also get a %16 discount on some services with it. So I have to go back there tomorrow, and hopefully I can ship those documents with my newly opened FedEx account.
What really irritated me that the customer service person didn’t really explain what I needed to do, how it works, how I can get it done. The result — a lost day, and a frustration. I really wish that person explained to me how I can get this done, instead of just saying they can’t do it and moving on to the next person in line. I’m not sure if it’s incompetence, or that person just didn’t want to spend extra time with me. The bottom line: if I know how to do it, I’ll just get everything online, print it and just drop it off at any FedEx location; if I’m asking you how to ship it, it means I really don’t know how to do it, and I need your help and full attention.
Sincerely,
Very disappointed customer.

I just want to give a big shout out to Denise, who took extra time with me getting into the nitty gritty to reduce the cost of my print job. I was under pressure and making decisions solo and it was such a relief to be accompanied by someone who spoke to me honestly, gave me great advice for different options, and was just kind and patient in general, even when others were coming through the door. Thank you!

I can’t tell you how many times this place has saved my arse. Quick printing? You got it! Overnight shipping? Coming up! Difficult print job? Need trimming? Binding? Sticker paper? They can do it all right as you wait! The staff is very helpful if you only ask for their assistance… Orrrrr you can attempt to do it all yourself and cry as the xerox machine eats your paper/​credit card/​dignity.

Went here after Office Depot told me it would take them four days to print a few black and white copies for me. Employee showed me the self serve machine, which was pretty basic and easy to use. The prints weren’t super high quality, but fine for what I needed. Will definitely come back next time I need a quick and easy print job.

I was in this FedEx on the morning of November 4^th, 2013 and was about to catch a flight. I was in a huge hurry, and probably wasn’t nearly as cheerful as I should have been, and the clerk was a champ and very helpful (I think his name was Eric).
In general this is a good location, in the convention center, plenty of room, and good hours (open on Sunday even, and until 10 PM most week nights). Its definitely come in handy quite a few times.

At 8AM I first took my job to the Seattle Convention Center office at 735 Pike. The person seemed very frazzled and unable to concentrate on what I was telling him. When I told him I needed it by 1pm – 5 hours later – he said he couldn’t guarantee it and recommended the store at 3^rd and Marion. Not good. The 3^rd and Marion store was able to do my job although there were two significant mistakes with it, only one of which they were able to correct. Usually I have had good experiences with FedEx Office/​Kinkos but this wasn’t one of them. I must reconsider whether or not to trust it anymore with the needs of my small business consulting firm.

i got a horrible passport photo taken here and trashed it and went to Walgreens.

I have had both good and bad experiences with this FedEx Center. Sadly, the bad experiences have been more recent, so that may be a sign that the quality of this center is declining.
The pros are:
–Variety of services (printing, faxing, shipping, scanning, copying)
–Reasonable prices for everything except shipping (see below)
–Courteous staff
The cons that I have been experiencing more and more lately:
–Hidden prices and fees. For example, if you use the self-​serve copier and printer, the cost per sheet is 10 cents, and there is no charge to use the stapler that they put on the side of the machine. However, if you ask the staff to print and copy for you, the cost per sheet is 12 cents, and there is a 2 cent staple charge per sheet. If that is the case, I want the staff to tell me this UP FRONT, not after the print and copy job.
–Self-​serve machines often don’t work properly, leading you to require staff help. In turn, that can lead to the hidden charges I mentioned above.
–Very high prices for shipping. I recommend using USPS — it is cheaper even if you use priority or express mail.

Our company has been using Eastlake mail for years and we highly recommend their services!
Considering they are located on Eastlake, there is usually some sort of street parking out front, or if you’re quick, you can park about 100 feet away in the parking lot by Subway.
Kaylin and Ryan are always VERY cheerful and helpful and we love working with them. They give you a lot of time and never make you feel rushed.
Thanks Eastlake Mail!
— Amanda Grove, SWAT Systems

I don’t know why I was trying to find the FedEx in the Sheraton when I walk past this location in the Convention Center all the time. It’s conveniently located and has a spacious layout. They carry all sorts of packaging materials and the staff is always so helpful. It may not be the cheapest option on the block but they are speedy and efficient.
Note: they take passport photos here!

I’m a big fan of this Kinkos location. They are cheerful, accurate, and offer quick turnaround. I do a lot of poster size prints and training manuals for work, and I just upload them into the web site and pick them up a few hours later, ready to go. There are several printers close to me, but I travel a bit further to the Convention Center Kinkos because I know they’ll do it right.

Although I had multiple bad experiences here, the last one was the most memorable. The computer I was paying by the minute to use was incredibly slow and the printer I tried printing to was jammed. I ended up getting charged for copies that didn’t even come out of the printer due to it being jammed, and I spent about 15 minutes on the computer when it should have taken half that time. Given the slow computer and jammed printer, I was more upset at my time being wasted than I was about paying for the extra computer time and missing copies.
In short, this is the worst copy/​print/​shipping store I have ever been to. I used to go here because I could walk to it, but have since switched to the much better Perfect Copy & Print.

The employees here are great. They helped us get a last-​minute and oddly sized project out the door, even though it was Sunday night and they were closing in an hour. Bravo for good customer service!

As Kinko’s (FedEx Office locations) go, this place is pretty sweet! The people here are friendly and typically helpful. They’ll take care of your needs pretty readily and are sometimes over-​the-​top with their helpfulness, but it’s nice and a welcome change, considering the seeming drop-​off in customer service everywhere these days.
I’ve taken a lot of jobs here and haven’t had any mistakes or problems that weren’t my own or others’ on my side. They are not too busy in the mid-​mornings when I usually come to drop things off and it’s usually a snap to get in and out of here with my needs met.
I haven’t used the computers for internet or editing or whatever, but they have a little «computer lab» that seems to usually have plenty of free computers.