H&R Block

When I called to make an appointment I was happy that I was able to get in so soon. My taxes was easy to do. However, I didn’t want to do it myself since I would have needed to do a payment plan with the IRS if I owed. I’ve been going to Hnr block for a long time. So I assume they would do the same thing as other companies. So basically last year I spent 125.00 and the person I worked with filed my taxes, helped me with an extension, and set up my payment plan. This year I decided to go to Ballard instead of where I went last year because it was closer to me. BIG MISTAKE! The guy and girl helping me I’m not going to say names since I don’t want them to get in trouble. But they seemed like they did not know what they are doing. The guy was helping me first and he was asking me what I did for a living. Basically asking how to get into my profession since I was so successful… I’m like okay don’t you make enough doing peoples taxes? Someone else needed to check his work. Basically they kept saying doesn’t matter if you add this because you don’t qualify since you make too much. They just kept saying you make too much… They also told me for them that they never had to help anyone with payment plans for IRS. They had to ask someone if they were able to do. First of all you guys should know your protocols and procedures for your office. I could have done my taxes by myself since I had fillout the forms I didn’t want to fill out in the first place that is why I went to hnr to begin with. DO NOT GO HERE because they seem to only know how to do things you can do on your own through turbo tax. Also they charge a heck lot. 159 dollars for my taxes that I could have done alone. This is not including the insurance they had available. Horrible horrible place. If you have something complex you should go to bellevue hnr block in crossroads. They actually do a fantastic job and my 125 was well spent last year. The guy that helped me there was john. But for this location it’s not worth it. They over charge and they only know basic things you can do through turbo tax. Super super disappointed

I’ve been to H&R Block in the past and this location tops the worst experience of them all. My wife made an appointment but when we arrived, her CPA was not ready, her system was not working, no one made us feel welcome or that we were her top priority. Once we finally got seated, her and her associate were all over the place with their explanations and answers. We’re filing jointly for the first time and we came here for H&R to be the experts! All we received was a horrible lack of knowledge and were told they can’t help us tonight because «they don’t have time» for the forms we require to fill out! Are you kidding me?
We tried to get them to re-​schedule us for another day when they do have time for us but we just ended up taking our documents and simply leaving. Because we both work full time and our apt was at the end of our work day, we were exhausted and didn’t have time for a group of people who claim they know what they are doing but unfortunately do not and also lack customer service skills. I definitely wouldn’t ever pay this company to help me complete my taxes.
In no way did H&R delivery on their guarantee to be helpful and make you feel like you have no worries at all. This felt like a nightmare you’d only see on TV. NEVER AGAIN H&R BLOCK. NEVER.

I agree with Kelli D. If you have money and time then this is the place for you. I had my appointment with MJ. Most of the time was spent clicking yes/​no to questions that popped up on the screen and the other half of the time was spent reading a brochure to confirm if she is doing it right. I am not saying she is not knowledgeable in her craft. She could very well be an SME (Subject Matter Expert) but not for $ 300. This year I am going to my old ways and using Turbo Tax where I can at least endure a painful process in the privacy of my own home and not in a forum as public as their office.

If money and time are on your hands, this is the place to blow them both. I was scheduled with MJ, the subject matter expert on complex taxes, and she no showed for my appt. I left them there asking for her to call me when she finally did make an appearance. A week later, they were still collecting dust.
I was told their manager would call me, looks like their phones might not work either… as in a week the phone never rang. Between 3 people in the office working on my file, there were no results. Maybe that is why they are all employed here… as they wouldn’t last long in the «real world.»
I decided to collect my file after a week and go elsewhere as I felt they weren’t competant enough to do my taxes.

I had a pretty agonizing experience today handi
ling my taxes at this particular H & R Block with this particular representative.
I came in with what I thought was going to take a half and hour, hour at max. I had a W2 form and two 1099 forms with a set list of deductions all ready to go. The appointment lasted 2 and a half hours!
The representative helping me was so slow with entering information I couldn’t believe it. He seemed to lack basic computer skills and typing. I almost wanted to reach over and take the keyboard from him!
I have to give him some credit for being absolutely thorough but with the way he was handling things I was not perfectly sure that everything was put in correctly. He was a sweet man but I’m just not sure he should be responsible for other people’s taxes.
I was also pretty outraged by the price for something that I could have done at home through Turbo Tax taking half the time and money.

The H&R rep we got could not have made me less comfortable about their accuracy on our return. Came hoping to get some piece of mind on the most complex tax return I ever had to do because of a house sale/​investment property conversion plus the first time filing jointly with my wife. First there was an argument regarding what capital gain tax exclusion we qualified for on the house sale. We said 250k, she thought 500k. So she (the rep) brought in someone else to help, who subsequently started to explain to us we would get just the 250k (I had to aim him toward the rep with the explanation, as we already knew). Then a much bigger dispute about figuring the cost basis of the house. The numbers she came up with just weren’t matching my own, and it literally took 20 minutes of re-​hashing to 1) get her to understand there WAS a mistake and 2) find where she double-​entered numbers in H&R’s myriad of worksheets. And in the end there was no apology, reassurances, or even a double-​check of the entire return. Needless to say I purchased their audit insurance, though it will be small comfort if we get audited.

I’ve never had a less painful tax experience. Ask for Moran Tompkins. She’s super nice, knowledgable, and FAST. I was in and out in 30 minutes, and my taxes aren’t the easiest since I have rental property and multiple investments. I walked away with a 2K refund and paid $ 175 for the tax service. Worth it.

came here to get my taxes done guess what i got them done. Not a anything special just taxes i get a few bucks back so that was nice.