Hilton Seattle Airport & Conference Center

Horrible customer service.
If I could give this a zero I would. I stayed at the hotel because of work training that was held in the conference rooms on site. My key stopped working during the day so we called the front desk before we left to go out to dinner and they said that they would fix it by the time we got back. After eating dinner with friends and hanging out we got back to our hotel room at about 10.30 pm and our key still didn’t work. We called the front desk to ask them to come let us into the room and the bad customer service began. After about 20 minutes of waiting the security guard showed up and was pretty rude, questioning us as if we had purposefully locked ourselves out in the middle of the night. A coworker and I had previously switched rooms because she had two kings and was alone there and I had brought my family and I was given two doubles. The security guard said that he could fix the lock and open the door but that he wouldn’t let us into the room until I went to the front desk to explain that I switched rooms in person. I asked if we could just do it the next day as my 1 year old was asleep in my wife’s arms and my 3 year old was tired and getting restless but he didn’t even make eye contact and said no. So I ended up going to the front desk and the front desk told me to call the other coworker and ask her to come down so that they could confirm in person that we switched rooms. I was told that as long as we both go down to the front desk and verbally explain that we switched rooms that everything would be fixed and there would be no further issues with our room so I called my coworker and thankfully she wasn’t asleep and she walked down to the front desk and we verbally switched rooms. So I after another 30 minutes or so of the security guard trying to break into the room because the electronic lock just wasn’t working, we eventually got into our room at about 12 o’clock. So the next day came around and my wife and kids had gone to the beach for the day while I was at training. Unfortunately she had taken our only hotel key so I had no way to get into our room during lunch and other breaks. So I ended up going to the front desk to ask for another key. Turns out the girl that was working the front desk the previous night failed to make any notes/​comments on what had happened so there was absolutely no record of my coworker and I switching rooms so the guy that was currently working the front desk told me that I would have to call my coworker and get her down to the front desk again so that we could go through the entire process again. That would have been fine but she was in training at the time so I tried asking if the would be flexible as it was not my fault that they failed to keep record of the switch that was made the previous night but he said it is company policy and that he would t make an exception. I asked him to ask his manager and he did but apparently the manager felt the same way and was not willing to give me an extra hotel key. I was fed up so I just said forget it.
This was by far the worst experience I have ever had at a hotel. The bad customer service extended from the security guard, to the front desk, to the manager. If you can, avoid that place like the plague… if you can’t avoid it and are there because of business then don’t expect anything more than poor customer service.

I tried this property again due to its location and it was a Hilton. There are no reasonable options for eating, the hotel is a maze, rooms are satisfactory at best. Some of them are situated exactly under large power lines so if you’re sensitive to that it could be an issue. Customer service was mediocre. Will not be back.

Attended a training conference on Friday. Conference room were nice and clean. We met in the Crystal conference room. One of the largest if not the largest meeting rooms.
They served coffee and had a variety of teas to choose from. Microphones and sound system were good. Not too loud.
Rest rooms were well maintained. Paid parking only. They even had valet parking.
Grabbed a burger and Parmesan fries meal for lunch. Kind of pricey $ 17 + With tip came to around $ 23.00. Was tasty with cheese, bacon tomatoes. Staff were polite and customer service oriented.

This Hilton property is pretty good. Staff seems nice and professional. The location is very close to the airport.
Rooms are spacious.
The only complaint I have is the cleanliness of my rooms shower head, other than that it is very clean and quiet.
For being a Hilton close to the airport, there is good value staying at this hotel.

We stayed here for a con that was going on at the Doubletree last weekend. The Doubletree was sold out and I thought the Hilton would be nice. It was about ½ mile walk away.
It was nice, I guess. The room was nice. I hadn’t read where it said parking overnight was $ 26… I’d never encountered a hotel that made you pay to park there when you were staying overnight. That was really disappointing, because it’s not New York, it’s Sea Tac… $ 26 to park at your hotel is ridiculous. I said this and they took $ 6 off, but it still irked me.
Also, including all the fees and taxes (Sea Tac has a «tourism» fee… lol) We paid $ 145 and there wasn’t even a continental breakfast or a food vending machine around. I guess they assume their guests all can pay a bunch to eat in their fancy restaurant. No continental breakfast was really lame. Even the Hampton Inn or like La Quinta offers that.
The staff were very nice, the room was fine but the amenities sucked.

I stayed there for News Years Eve just a few days ago. I was surprise how the hotel look. It was nice compare to other Hilton hotels I have stay before.
However the valet staff that night were very unprofessional. They seem like they had no idea what was going on. One of them gave me a attitude when I came back down after I changed into my outfit and said because I didn’t listen to him that I was out of luck and I had to park in the visitor section. Which is far at night .The other valet attendant said he would have a spot for me. They need to get it together.
You can park across the street for over night parking which is cheaper than paying for their parking. I would stay there again but I would not leave my car there.

First off: if you’re coming to Seattle and renting a car, but staying at the Hilton for your first night… wait to rent. You’ll be stuck with $ 26 a night for parking, or $ 30+ for valet. Use the hotel’s shuttle to/​from the airport, and then rent a car after your stay. When you do park, you’ll be in a big parking deck at the back of the expansive hotel/​convention center campus. It’s just inconvenient enough that you’ll choose to stay in your hotel room or eat at their restaurant, instead of actually using your rental car to go out for dinner. At least that’s what happened with me.
The hotel itself is quite nice. The rooms are spacious and in good repair, with nice linens with very comfortable beds. And there are adequate pillows of different firmness, so it’s not tough to get a comfortable night’s sleep. There’s nothing special about the room décor, it’s a pretty standard Hilton, but I was pleased with how many plug strips and accessible power outlets their were. I could lay in bed with everything charging within reach.
The Spencer’s restaurant is your food option in the hotel, but if you don’t want to eat the Spencer’s menu, there’s a smaller food hotel food menu available at the bar. I had some tasty bacon mac and cheese and garlic fries. There’s also a gift shop with bottled drinks and snacks if you want something to munch on.

Loved it, but I was not paying the bill. I was there for a weekend conference, so my company was paying. Everyone was super helpful and pleasant. The nicest «airport» hotel that I have stayed at. With all the trees in the courtyard, it didn’t seem like an airport hotel at all. The bar and restaurant in the hotel are stupid money expensive. Nice, but nowhere near worth the cost.
The best part was how close it is to the Link light rail station at SeaTac. I could get into Chinatown in 30 minutes, which was great. I was able to have good, super cheap dinners in Chinatown and get back for evening conference sessions.

Here is the thing. Its a very nice hotel. It really is. No complaints other than this one… And sorry, its gonna sound like a dumb rant. But it needs to be said.
The problem has to do with the Valet parking folks.
Last year around this time, we were staying at this hotel… The valet staff take on too many cars and end up parking some on the sidewalk and on/​blocking the ramps made for people with disabilities. Last year my husband complained about the cars parked on the sidewalks (blocking the whole sidewalk) and on the ramps. Nothing was done.
This year, my husband noted cars parked like this again. He asked the valet if this was ok and his response was «they have too many cars and they have to park here» So my husband went in and complained. The woman working the front end went outside and my husband showed her the cars parked completely on the sidewalk and on the ramps. She immediately had the valet move the cars to make room for people on scooters and wheelchairs. In the meantime we walked inside for about 10 minutes. When we came back out, the nice valet left us a ticket gift on the windshield. I’m sure because we got him in trouble. He saw which car we got out of. The hotel voided the ticket, but still thats pretty crappy of the valet.

Perfectly acceptable short-​term airport-​area accommodations. For the constant flow of people and high-​turnaround (probably lots of short-​term business, 1 – 2 night stays) the hotel seemed decently clean and well-​kept.
The lobby and room itself have some nice higher-​end touches that distract from the fact you’re paying approx $ 65/​night (negotiated group-​rate).
Sure these aren’t terribly high-​end accommodations but they are not meant to be. Given the other nearby options (Clarion, Days Inn, Ramada, etc.) I would think someone loyal to the Hilton brand would most likely still choose to stay here as they would know what to expect, given they don’t have hopes that this is a Ritz Carlton, Four Season’s or even a different Hilton experience that one may find in more of a downtown or urban area.
Limited to no interaction with staff except for the Airport shuttle which runs 3 times per hour. The service was prompt, efficient and much appreciated!
Fantastic location and convenience in getting onto the rail which is a great way to get around for the day for all of $ 4. We were able to get downtown in roughly 30 mins.
I would choose to stay here again if needing somewhere to stay near SeaTac.

This place was booked for me at late notice. My expectations coming in were not so high, but I was pleasantly surprised.
The Good:
— Room and bathroom was modern and clean. Nice shower
— Complimentary Wifi was fast enough to watch Netflix with no buffering!
— Digital thermostat in room worked perfect
— Bed and pillows were very comfortable
— Staff was helpful and friendly
— Common areas were clean
The Bad:
— The carpet in the hallways is something out of a psychidelic 80’s music video

I booked this hotel on Priceline as a name your own price. I understand that you get what you get as I am a frequent user. I am usually very happy when I see that I got a Hilton. However this Hilton is far below the standards set by the brand and is one of the worst Hiltons at which I have stayed.
First off, it is a very large conference center hotel and the front desk was horribly understaffed when I dealt with them. Every time I walked by there afterwards there was always a very long line.
After getting to my room, I went in search of a soda from a vending machine. After going through several floors, I went to the front desk which told me there was a working vending machine down the hall. Same thing there though, everything is sold out.
The hotel is not very clean and has very tacky carpet.
I am truly surprised that Hilton allows this hotel to fly under its brand.

We stayed in this hotel for one night after we came in from our flight to Seattle. It was a very clean room and there were no problems with it.
The cool part is that you can book a hotel room with their app. You can choose what floor you are on, and choose between 1 and 2 double beds for the room.
There is a shuttle to the hotel from the airport, which is very convenient.
It wasn’t super fancy and was expensive.

Their shuttle service is unacceptable. Takes forever, they drive by people at the airport, watch them waving them down and drive by. Happened to both myself and my wife at two different arrives this trip. They drove by my wife TWICE (50 min waiting) and she finally had to get a cab and pay for it herself. I was already at the front desk, they said they would send someone right away but never did.
The rooms are comfortable and the front desk staff was pleasant at checkin.

My husband in Seattle for a conference and me flying in from Atlanta late in the evening the Hilton could have not been more convenient since my flight was taking me though SEA and then home to PDX.
Hilton being across the street from baggage claim and literally a block away, my husband walked over and with my small suitcase we rolled it to the hotel. It was a very short and safe walk, even at 9:30pm.
The lobby is large but inviting. The front desk knew I was arriving and greeted me with smiles as we walked by to the elevator.
The Hilton covers a large area and the parking garage was a good walk. Walking to the conference area to have breakfast with my husband you must walk through the length of the lobby, pass the restaurant/​café.
There are a few Internet stations along the way. Everything was very clean and professional looking. I thought the art glass enclosures around the restaurant booths gave it a nice appeal since it was all open. Great way to use the divisions as décor for the space.
The conference breakfast was good but nothing great. Yogurt that was quite sweet. There was fresh fruit toppings or an oatmeal raisin mix. Cereal. Various juices. The other side of the hall had all sweets and one hot item. Croissant with egg, cheese, and bacon (I think). Honestly there was nothing healthy. Unless you just had the fresh blueberries or blackberries.
The room was very large with a comfortable king bed. Everything was clean and we looked out over the large courtyard.
For shopping there is a nice two story mall about 4.5 miles. Not convenient for walking but a fairly quick drive.
My husband had stayed in other hotels in the area and when comparing the the Hilton… there are better and there are worse. Staying here should not disappoint but check prices.

Glad that there was a Hilton establishment close to the airport because our flight arrived relatively late in the evening and we just wanted a warm cozy and big bed to sleep on… STAT. The front desk at Hilton was nice but the lady who helped us was relatively new — she kept going to her colleague to get all my questions answered but in any case, she successfully checked us in, explained the parking situation and set us up with tickets for the breakfast buffet for the following morning. My favorite things about this hotel is their huge gym — lots of ellipticals to use (some other hotels only have 1 – 2) and their large California king bed was very comfortable.
However, the hotel layout is very confusion and there are lots of corridors that lead to I dont know where. The floor pops on occasion too, so walking back and forth over the Corridors to Narnia get scary when you step over a particular spot on the floor and it pops. Also the bathrooms in the room are not the largest. Still a decent hotel to stay for just a short amount of time.

Nice & friendly staff mostly. Some of the staff were not friendly and I had to chase after for help with bags or for concierge service. I don’t think they have enough bodies staffed for the traffic coming through. Clean & comfy rooms.
Hotel bar in lobby. Didn’t go. Pool. Didn’t go. Free wifi.
Pay parking. Quick stay before a flight. Booked on hotwire, got a great deal. surrounding area is a bit sketchy as most airport hotels are.
Be aware international blvd is very loud all night long. Loud motorcycles and people partying up and down the street. This is not the hotels fault, but maybe ask for a room not on the street side.
Note– they weighed our bags for us as we were packing up for over a two week vaca to go home.
All of our bags came out at 50 pounds or less, but when we got to the airport they were all over, some by 4 pounds. Obviously the concierge scale is off :(. Made for a stressful hectic morning at the airport.

Stayed here 3 nights for a work training/​conference.
The rooms:
Very standard! The maid comes in to change the towels even if you put up the do not disturb sign. Beds were comfy and though they only had down pillows, I slept very well. No mini fridge unfortunately, but they do have a tiny personal coffeemaker.
Conference rooms:
Was in maybe 5 of the many, many conference rooms and they are well equipped. Just a short 5 minute walk from the main hotel, as this place is MASSIVE.
Food:
I only ate the catered food, and I was surprised every time. First meal: all junk, not a single vegetable. Second meal: polenta, quinoa, salad and asparagus. Third meal: nachos and chicken wings. They weren’t consistent, and the chicken was occasionally dry, but made up with the salmon. Desserts at every meal. Breakfast was pretty bland unfortunately.
When I go next year I’ll definitely check out the gym and hot tub. Hotel bar is pretty expensive, but at least they serve food til midnight.
Super close to the light rail and airport! 7 – 11 is a 2 min walk for the late night munchies.

We booked this hotel with the intent of being able to check in after getting in on a red eye flight. Room wasn’t available until 3 hours after we landed and the front desk staff could have cared less. Reserved a room with two queen beds and received two double beds. Found the smallest bathroom I have ever seen at Hilton to have. And maids came by at 830 am.
The valet and shuttle service was amazing. We were happy with that piece of our stay. Beds were great but it could have been because we were so tired that we thought this. We won’t ever stay at this particular hotel again.

We were picked up by the shuttle just as we exited the airport. Great timing. It was a short hop to the Hilton, as we only were one stop from the hotel.
Check in at the front desk was quick efficient and painless.
Our room on the second floor was large and attractively furnished. It was clean and airy. I only heard one airplane while in the room even though we are very close to the airport.
The shuttle was ready as promised early in the morning and it was a short hop to the airport.