Madrona Real Estate Services, LLC

Madrona Real Estate managed my building, the Trace Lofts, in Capitol Hill for several years before being fired by the board. They are not responsive, professional, or competent. Hire them only if you want someone to sit back and collect a check.

This company manages my condo building. No one ever returns an email nor picks up the phone. As a new resident, I am trying to pay my HOAs (which they never invoiced) and I cannot get a return call or email.

In my experience, Madrona does the absolute bare minimum work necessary to manage our building. They are supposed to do on-​site walk-​throughs on a weekly basis, but if these are being done they don’t seem to act any of their findings. Garbage left in the garage for weeks, broken locks, pest control problems– none of these issues are addressed unless we specifically contact them, and even then it takes forever to get things accomplished. The one time I attempted to contact the «emergency» number on a weekend, I didn’t get a response for several hours, and by then the fire department had already come out to deal with the issue.

In this market you would think that leasing agents would be jumping at the chance to show an apartment.
First of all, I contacted them on Monday to arrange a showing and they weren’t available on week nights so the earliest time was Sunday! at 9 am. Ok, that’s an off time to meet, but my boyfriend and I dragged ourselves out of bed, even earlier since it was daylight savings time. We stand outside for 20 minutes in the freezing cold called the phone number but got no answer, and the guy was a no show.
So lame, so rude. We’ll be avoiding them if we can help it.
At least we discovered the apartment was not what we were looking for.
***EDIT*** Its six weeks later and I get a phone call from the same agent who stood us up asking me to take this review down. First, I felt that it was inappropriate for this person to be calling me with this request.
I won’t be retracting my review, as I believe it is the purpose of Unilocal to be an arena for both positive and negative reviews. But to be fair, I should say that I didn’t have much interaction with this person and that working with this person/​group has potential to be a positive experience for someone else. Mine was not.