Mens Wearhouse

I recently placed an order here and there were some miscommunications and misunderstandings leading to a trip that would have made me question whether or not I should continue to patronize this location. Fortunately, and the reason why this review is a 5, they were honest and owned their mistakes. People all to often dodge or downplay valid customer issues. Everyone makes mistake and as the old adage goes «no one is perfect». Because Grace, Aladin and Tong understand this and truly want to be the best for their clientele, they went above and beyond to ensure that I was satisfied with Mens Warehouse and this location. I will continue to shop at this location and recommend it to others.

I’m writing an update to my last review, because I believe that the follow-​up to the service we received during and after our wedding was just as important as the ramp-​up.
Into everyone’s life, a little rain must fall, which is the more poetic way of saying that «$h*t happens.» Where you truly get a sense of people’s professionalism and resolve is how they deal with those situations.
Although there was some confusion over the initial creation of our account for our wedding, as well as some errors done in the fitting (due, perhaps, to the fact that the original employee was transitioning out), these issue and logistical problems were handled with skill and aplomb by Nikoline and her team.
Although it took her a bit of time, wresting with some uncooperative software, she eventually got it all sorted, with some serious time dedication on her part, while she had her colleague take me back through a proper fitting (helpful, too, as I’d lost some weight!)
Not only was I able to walk out with the matter resolved, but also Nik’s strong recommendation for a slimmer jacket made all the difference in the wedding pictures — she was able to multi-​task and make aesthetic recommendations as well.
Upon our return from the wedding, she took charge of us once more (even though she is the store manager and has PLENTY on her plate already), helping me pick out a suit that most matched the original blue tux, and that I would be able to wear for our church wedding this summer.
Her colleague John made sure that it hit all the points, fit and draped properly, offering to do any tailoring when we get closer to our date of departure.
This professionalism, and dedicated care to one’s role (whether this is a side-​job or your career) is why I would both recommend and return to the MW in Northgate.

I’m surprised this place has 3.5 stars it has. If I could give it negative five stars, I would. The customer service here is pretty bad. We came in looking to try and match a suit my fiancé had and to fit our best man, who is 6’7″. The little dirty blond/​brunette who originally helped us was a total B. I wish I remembered her name because I would have put her on FULL BLAST. She made rude comments about the best man’s height and was not helpful at all. The guy who eventually took over, Joshua, was much friendlier.
Now, you would think that MW would have a lot of rental options… nope! They have very few colors and texture to choose from. You can’t even try on their rental ties because they only have these little swatch things. We tried to ask if we could buy the tie outright, nope, you can only rent. Wtf?
Looking to buy a suit? Do not come here! Their prices are exorbitant for what it is. Go across the street to Nordstrom or Macys for a better selection at a much, much, MUCH more reasonable price. Hell, even your alternations, dont do them here. They charge ridiculous prices and have the WORST customer service. Clearly, we decided to not get anything here. I’ll take my money elsewhere.

My fiancé and I met a great sales rep at the wedding expo and made an appointment for our wedding party right away. Her name was Nick and she was very nice and professional and eager to help us dress our female friends in suits for our wedding party. Unfortunately Nick couldn’t keep our appointment so we had a male rep instead. We wished they would have let us know ahead of time, as we could have rescheduled. Our sales rep was nice and informative and asked his female coworker to do the measurements for our friends which we thought was considerate. Unfortunately things turned bad when the MANAGER of the store intervened and began measuring for our friends and repeated measuring one of our friends in front of us after he’d already finished with her. He continued to comment on her female body and how he liked touching her. She asked why he kept measuring her and he just kept explaining women’s bodies to us. We already had everything picked out and would have completed our order but he was so perverted and obnoxious that we just left. He lost the sale for his rep and turned an exciting part of our wedding planning into a reminder that we as gay women cannot expect to be treated like human beings. We are appalled and disgusted. Thanks to the sales reps for their great work. Their manager however, is unfit for any job that involves human beings. We’re beyond disappointed.

Horrible experience! A group of us went in to get fitted for a wedding in June. I should point out that it is a lesbian wedding and we had an appointment with Nick (a great female salesperson the brides met at a wedding expo) unfortunately, she wasn’t there so someone else stepped in in her absence. Everything was going fine until the manager stepped in and did the measuring. He was incredibly unprofessional and perverted. He mansplained how suits work on women’s bodies incessantly. He made comments to me while measuring (the second time) about how he liked touching me so he just wanted to do it again. He told the group how much he liked me and It was disgusting and he played it off as a joke but we all got really uncomfortable and had to leave. Never going back here again. We are forced to go to men’s warehouse because there aren’t a lot of options for women in this business so the least the salespeople can do is be respectful of their clientele.

Never going back to men’s warehouse. Associates were extremely unethical. Apparently some suits are inclusive and some you have to buy the jacket and pants separately. This was never disclosed. They also charged $ 100 for alterations. Very frustrating experience.

Jay is your man. No matter what occasion you’re coming in for, ask for Jay. He is the most knowledgable person you will find while you’re out shopping for a suit. I have watched him fit any and all types of men (and yes women) and what he does is an art. So when it came time to find my fiancé a suit for our wedding day, there was no one else I could’ve pictured doing it.
We came in with a shorter amount of time and an idea in mind of what we wanted. My husband is British and loves the skinniest and most fitted of suits. Jay knew exactly what style to look for and went straight to it. We tried on a couple of jackets but we automatically went back to the first choice. He knows the fit of every suit they carry and is a mastermind at putting together the perfect outfit for your big day.
The tailoring didn’t come back exactly the way we wanted and when my husband came back in to pick up the suit on his own, didn’t feel comfortable saying anything about what he wanted, which was a bummer because someone else helped him pick up the suit. But Men’s Wearhouse allows you to have a lifetime of alterations on anything you’ve paid for for no additional cost. So we will be able to go back in and get it done the way he wanted it to be. (Not a huge deal!).
All in all, he looked perfect on our big day, and Jay went above and beyond to make sure he could do everything in his power to make my man look perfect. Thank you for going above and beyond Jay!

In my simple little mind I always thought that Men’s Warehouse was an outdated place that no one ever went to except to rent a tux. Boy was I wrong!
Let me start by saying my husband is the pickiest human being on earth… Not just with suits, but with everything. We went to five shoe stores in search of a well made show that looked nice for under $ 500. We freaking struck gold when we walked in and met Ryan. Not only is he nice, well dressed gentleman, but he knows his s@*t! Like he lives breathes and eats men’s fashion. He takes the time to understand what you need and makes what you need work not like other sales people that make the most expensive stuff work. He is the best ever!
We bought well made shoes from him on an amazing sale and my husband was ecstatic!!! He got five pairs of shoes. These are like GQ status shoes, and we didn’t break the bank. There was only one pair that was over $ 200 and it was Turkish leather.
They have amazing suits, ones that repel water, conservative, all the way to jeans and lapel pins. This is a one stop shop. We got my husband an amazing suit and Ryan happily matched shirts and ties to his needs. We told him the look he was going for and he made it come to life.
GO SEE RYAN. He is absolutely incredible. He has our business for any of my husband’s fashion needs! All the other guys create a great environment and made it easy to spend time there but nothing beats Ryan’s honesty and knowledge.
Viva la Ryan!

I worked with Arta, the manager, and Marshall, one of the wardrobe consultants. I feel like I am a difficult customer as I do not like suits and really didn’t care what they brought out. Between my wife and them though, they were patient, worked within my budget restrictions, and gave me several choices and helped pick the perfect items for what I needed a suit for. I will go back and would love to deal with either one of them, or any of the other staff if they are as helpful. If they bring out something you think is too expensive, let them know and they will work on getting something to work within your budget.
Thanks Arta and Marsha

I had an excellent experience. I’ve gone in several times in a week’s span trying to coordinate new items with ones I already owned to look my best for a special event. Wardrobe consultant Marshall Lee knew exactly what to show me. It fit my style and budget.

Nik was very helpful from trying out our tuxedo fittings & made the process really easy thank you so much & keep up the good work.

I was hesitant at first to come here and get a last minute suit for my husband for a wedding that was in four days. I’m so glad we came here because John Alfaro helped my husband find an amazing suit that was very reasonably priced. John was very helpful, patient, and personable. He did not try to sell us the most expensive items. Instead he did an amazing job of selecting quality suits that were within our price range. He made sure that my husband felt confident in his suit selection without breaking the bank. John exceeded my expectations and made our suit shopping experience a positive one. We will definetly be back to shop with John.

I was the best man for a wedding, and we chose MW for the convenience of having groomsmen at multiple locations. However, there were errors with all seven members of the groom’s party. One had a tux four sizes too small, and another didn’t even have (size 14) shoes in the bag, so the employee had to take from another rental bag. The help was hit and miss for service and friendliness as well. Not recommended.

I totally understand the high and the low ratings on here. I think it comes down to which salesperson you get and how much money you’re looking to spend. If you’re on a limited budget, there’s a good chance you’ll have a bad experience. That’s pretty irritating, but let’s be honest. The whole store is staffed with suit salesmen. These guys have to make 20 sales to bring in as much money as a used car salesman does with one sale. And they rotate through the salesmen, assigning customers to each of them as the customers walk through the door. If you happen to get a salesman who’s a jerk or in a bad mood, and you’ve got a limited budget, it’s not going to be an awesome experience for anyone involved. If you get one who’s good person or in a good mood, or you’re looking to drop some cash, it’ll probably be a lot of fun.

Associate was awkward and left room at every possible chance. Always a great place to get a suit but pricey and pretentious

I needed to get some new suits so I figured this was the place to go.
Everyone was friendly and they worked as a team well. As someone with a lot of sales experience I got a chuckle out of the constant attempts to up-​sell. Good for them.
They pretty much always have sales going on which is a bit of a gimmick but I paid about what I was expecting to and left with a bit more than I had initially planned on (some of the ties were too cool to pass up on).
In the end I left with 2 suits (light grey and dark grey), shirts, ties, vests, shoes and all the trimmings I need to look professional and dressed to impress. I was fitted for tailoring and out the door in less time than I’d allotted and my suits were ready for pick-​up when I was told they would be.
Next time I have need of a suit I’ll stop here first.
I’m a fan!

It is extremely difficult to get my husband to shop for suits, which is why I so appreciated the help of Megan. Unfortunately, two years later, she’s no longer at this location. (That’s what happens when a man refuses to step in a suit store more than once every two years.) When my husband is ready again, I hope we can find someone as patient, knowledgeable, and – most importantly – with a sense of humor. Megan’s down-​to-​earth but skillful approach is what enabled us to pick out four suits, and numerous coordinating shirts and ties, for a man who HATES dress clothes.

I was the best man in my brothers wedding over the summer and he wanted to do custom tailored suits instead of tuxes. I have a hard time finding suits that fit right, Arta and Jay went out of their way to find me everything I need for the wedding as well as even helped me on the price because it. This store has gone above and beyond my wildest expectations and I have gone back numerous times to everyone there being warming and welcoming. I have been to other Men’s Wearhouse’s in Tacoma and South Center, but none of them compare to the service I get at the Northgate location. I live in Edmonds and travel down even though another is closer because of the service this location gives their customers.
When I picked up my custom tailored suit the vest was not fitting right and they expressed shipped back and tailored my shirt as well for me at no cost, who does this kind of thing anymore!!! I can honestly say that this store has won my business completely and will always shop their before I go anywhere else.
I truly recommend this location as they will go above and beyond for you.

Reading other reviews I realize that there’s a very mixed bag of experiences here, but I think it all depends on which wardrobe consultant you meet. I was lucky enough to have Grace Shin helping me, and my experience was amazing.
Grace was very knowledgeable and gave me some really great advice to match pieces of the outfit I was purchasing. Not only was she super helpful in helping me decide what I wanted, but she was really fun to work with and made it a pleasure shopping here.

I came here to help a friend of mine buy a suit and dress shirt for a wedding. Most of the suits seemed pretty pricey but the customer service is excellent! At first the suits my friend was shown were all around $ 350-​$ 450 even though he told the sales man he was looking for something around $ 200. Eventually they found one suit on sale for $ 250 which my friend liked. They also gave him a massive discount on a dress shirt which in the end came down to $ 20. Tailoring prices were pretty reasonable. Oh and they will press your suit free of charge for life! Now that is an awesome deal. So in the end after adding in tax and the cost for tailoring, it cost my friends $ 330 for 1 suit and 1 dress shirt. And if you are flying somewhere with your suit, just pop in to any Men’s Wearhouse to have it pressed.